Learn how to manage people and be a better leader

Summary

This video emphasizes the importance of being a team player and possessing interpersonal skills alongside professional expertise. It outlines how to build rapport with customers, manage subordinates assertively, influence co-workers, and communicate effectively with supervisors. The script also encourages personal and professional growth through the Singapore Workforce Skills Qualifications (WSQ) system, highlighting its practicality, accessibility, and affordability.

Takeaways

• 👍 Employers value not only professional expertise and experience but also qualities like character traits, interpersonal skills, and communication skills.
• 👥 Being a team player is crucial for career advancement, even if technical skills are equally matched.
• 🗣️ Effective communication with customers, coworkers, subordinates, and supervisors is key to maintaining positive relationships and ensuring smooth operations.
• 💬 When dealing with unhappy customers, reiterate their views, let them express their needs, and present pros and cons to maintain rapport.
• 💪 Assertiveness in leadership involves being honest and respectful, explaining decisions, being open to suggestions, and accepting responsibility.
• 👨‍💼 Building rapport with supervisors requires understanding their preferred information processing style, whether visual, auditory, or experiential.
• 🤝 Influencing coworkers effectively can be achieved through push styles (logic, carrot and stick) and pull styles (consultative, big picture).
• 📈 Personal and professional growth is valued by employers, making it important to manage self-development and pursue continuing education.
• 🎓 The Singapore Workforce Skills Qualifications (WSQ) system offers practical, accessible, affordable, and flexible courses to enhance employability and career progression.
• 🚀 Character traits, interpersonal skills, and communication skills play a significant role in career advancement and leadership development.

Q & A

Why is being a team player important in the workplace?

Being a team player is crucial because employers seek not only professional expertise and experience but also character traits that help build rapport with customers and coworkers, enhance interpersonal and communication skills, and steer teams effectively.

What are some ways to maintain rapport with unhappy customers?

To maintain rapport with unhappy customers, you can reiterate their views to show understanding, let them express their needs before suggesting a solution, and present the pros and cons of different options to help them make informed decisions.

How can assertiveness help in managing subordinates?

Assertiveness is essential in managing subordinates as it allows you to express your views honestly while being respectful, explain the importance of tasks, and accept responsibility for decisions, thereby gaining their trust and belief in your leadership.

What is the significance of knowing your supervisor's preferred information processing style?

Understanding your supervisor's preferred information processing style, such as visual, auditory, or feeling, helps you communicate more effectively by tailoring your messages to their preferences, which can enhance your rapport and influence.

What are the different influencing styles mentioned in the script?

The script mentions four influencing styles: push styles, which include using logic and carrot and stick methods, and pull styles, which include consultative and big picture approaches, suitable for different team dynamics and objectives.

Why is it important for employees to manage their self-development?

Managing self-development is crucial as it enables employees to grow personally and professionally, take on greater responsibilities, and be prepared for challenges. This is essential for career advancement and staying employable.

What is the Singapore Workforce Skills Qualifications (WSQ) system?

The Singapore Workforce Skills Qualifications (WSQ) system is a framework co-developed by WDA and industry partners across over 30 sectors. It provides practical courses that are accessible, affordable, and flexible, helping individuals gain skillsets employers truly want.

How can the WSQ system help in career progression?

The WSQ system can help in career progression by offering practical courses that build on strengths, minimize weaknesses, and equip individuals with the skills needed to stay employable and progress in their careers.

What are some tips for building positive relationships with customers?

Building positive relationships with customers involves understanding their needs, communicating effectively, and maintaining rapport even when things go wrong. This can lead to customer loyalty and repeat business.

How can one find out more about leadership and people management WSQ training programs?

To find out more about leadership and people management WSQ training programs, one can visit the website WWDC o ve SG / L.PM_underscore WSQ, which provides detailed information on the courses and their benefits.