PRAKTIK - TATA CARA MENERIMA TAMU DI KANTOR | DENGAN DAN TANPA JANJI TEMU | KESEKRETARIATAN | ADBIS

Summary

This video demonstrates the essential skills of receiving guests in an office setting. The script covers two main scenarios: receiving guests with appointments and handling those without one. Key steps include polite greetings, confirming appointments, guiding guests, and offering alternative solutions when appointments are missing. The importance of professionalism, attention to detail, and hospitality is highlighted throughout, ensuring that guests feel welcome and well-cared for. This video serves as a helpful guide for secretaries and office staff to improve their guest reception practices.

Takeaways

• 😀 Receptionists should greet guests professionally and introduce themselves.
• 😀 It is important to confirm whether the guest has an appointment before proceeding.
• 😀 Receptionists should verify the appointment details and check the name of the person the guest is meeting.
• 😀 Asking the guest to sign the guestbook is a standard procedure for both scheduled and unscheduled visits.
• 😀 If a guest has an appointment, the receptionist should confirm it and guide them to the appropriate location.
• 😀 If a guest does not have an appointment, the receptionist should offer the option to leave a message or schedule a new appointment.
• 😀 The receptionist should ask for the guest's company and the purpose of their visit when there is no appointment.
• 😀 A professional tone should be maintained when dealing with both types of guests (those with and without appointments).
• 😀 It is crucial to ensure that the guest is properly informed while waiting, and that the message is conveyed to the relevant person.
• 😀 The process of receiving guests, whether with or without an appointment, should be efficient and courteous to maintain a positive office environment.

Q & A

What is the main topic of the video?

The video is about how to properly receive guests in an office setting, including handling both scheduled and unscheduled guests.

What are the two main types of guests mentioned in the video?

The two main types of guests are those with an appointment and those without an appointment.

What should be done when a guest arrives with an appointment?

When a guest arrives with an appointment, the secretary should first confirm the appointment, check the guest's details, ask them to fill in the guest book, and then direct them to the meeting area after confirmation.

What is the first thing a secretary should do when a guest arrives at the office?

The first thing a secretary should do is greet the guest and confirm their identity and appointment details.

How should a secretary handle a guest without an appointment?

When handling a guest without an appointment, the secretary should politely ask if the guest is willing to wait or if they would like to schedule a new appointment or leave a message for the manager.

What is the procedure when the guest has no prior appointment but still wishes to meet the manager?

The secretary should inform the guest about the manager's availability and offer to take a message or schedule a new meeting.

What role does the guest book play in the office greeting process?

The guest book serves as a way to record the guest's details, ensuring that the office maintains a log of all visitors for security and organizational purposes.

What should the secretary do if a guest with an appointment is waiting for a meeting?

If the guest with an appointment is waiting, the secretary should confirm the guest's arrival, inform the relevant staff or manager, and ensure the guest is comfortably seated until the meeting begins.

What should be included in the message if the guest is asked to leave one for the manager?

The message should include the guest's name, the company they represent, the purpose of their visit, and any other relevant details such as the topic of discussion or project they wish to discuss.

What should the secretary do to ensure a smooth interaction with the guest?

The secretary should remain polite, helpful, and efficient, ensuring that the guest feels welcomed, that all information is accurately recorded, and that the guest is guided appropriately throughout the visit.