Cara Berhenti Berlangganan IndiHome tanpa Denda | 101 Internet

Summary

This video provides a detailed guide on how to cancel an IndiHome subscription in Indonesia and avoid penalties. The host shares personal experience with the high costs of their previous plan, which included unnecessary add-ons like TV services. They outline the steps to contact IndiHome via call center or social media, submit required documents, and receive a confirmation email to officially cancel the service. Additionally, the video discusses potential fines for breaking the contract early, highlighting the importance of following the correct procedure to avoid these charges.

Takeaways

• 😀 The video provides guidance on how to cancel an IndiHome subscription in Indonesia and avoid penalties.
• 😀 The speaker decided to cancel their subscription due to the high price for the internet speed they were receiving.
• 😀 The speaker was initially subscribed to a 20 Mbps package for IDR 372,000 per month, which included unnecessary TV services.
• 😀 There was a lack of awareness about the unnecessary TV package at the time of signing up, leading to an unwanted subscription.
• 😀 New internet providers, like XL Home, have entered the speaker's residential area, offering more competitive pricing.
• 😀 The first step to canceling is contacting IndiHome via call center (188) or social media channels (Twitter, Instagram, Facebook).
• 😀 The speaker opted to contact IndiHome through Instagram to initiate the cancellation process.
• 😀 To officially cancel, users need to provide necessary documents such as a virtual signature, a photo of their KTP (ID card), and a selfie with the KTP.
• 😀 After submitting the required documents, users will receive a cancellation confirmation letter from IndiHome.
• 😀 If users do not follow the cancellation process as specified, they may face a penalty of up to IDR 1 million, especially if the subscription was not active for one year or if the cancellation is done without proper procedure.
• 😀 Despite the penalties, some users have shared their experiences online, claiming they did not face any penalties after canceling their subscriptions arbitrarily.

Q & A

What is the main topic discussed in the video?

The video discusses how to cancel an IndiHome subscription in Indonesia without incurring penalties.

Why did the person decide to cancel their IndiHome subscription?

The person found the subscription too expensive, especially considering the speed and services provided, including unnecessary TV packages.

What internet speed and monthly cost was the person initially paying for with IndiHome?

The person was using a 20 Mbps package and paying approximately Rp372,000 per month.

What package did the person initially subscribe to, and why was it unsuitable for their needs?

The person subscribed to a package that included both internet and TV services. The TV service was unnecessary for them, but it was offered by the sales representative at the time.

How did the person find out about alternative providers?

The person learned about alternative providers when another provider, Excel Home, entered their neighborhood.

What is the first step to canceling an IndiHome subscription according to the video?

The first step is to contact IndiHome, which can be done through their call center at 188 or via their social media accounts (Twitter, Instagram, Facebook).

What documents are required to complete the cancellation process?

The required documents include a virtual signature, a photo of the ID card (KTP), and a photo with the KTP.

How does the person submit the required documents to IndiHome?

The person submits the documents via email to IndiHome, and several email options are provided in the video.

What confirmation does the person receive after submitting the required documents?

The person receives an official letter confirming the cancellation of their IndiHome subscription.

What penalties might a customer face if they don't follow the proper cancellation procedure?

If the customer does not follow the proper cancellation procedure, they could be charged a fine of up to 1 million IDR if they haven't subscribed for at least a year. Additionally, if they cancel unilaterally, a penalty of up to 7 million IDR may apply.

Do all customers face penalties when canceling their subscription?

According to some comments from other customers, many claim they managed to cancel without facing penalties, suggesting that the enforcement of fines might not be consistent.