APhA2017 NPCC Finalist Kara Thomson – St. John Fisher College

Summary

In this conversation, a pharmacist named Cara provides Robert Keller with guidance on how to properly use a nasal spray prescribed by his doctor for allergy-related symptoms. She explains the correct administration technique, potential side effects, and necessary precautions. Robert is unfamiliar with nasal sprays but seems confident that he can handle it. Cara reassures him and offers contact information for any future questions. She also reminds him about the availability of two refills. The interaction concludes with Robert thanking the pharmacist, and Cara wishing him well.

Takeaways

• 😀 The pharmacist verifies the patient's identity and prescription details to ensure accuracy.
• 😀 The prescribed medication is a Flow-Nase nasal spray, used to treat a runny nose, likely due to allergies.
• 😀 The pharmacist takes time to explain how to use the nasal spray properly, ensuring the patient understands the steps involved.
• 😀 The patient, Robert, is in a hurry but agrees to spend a few minutes learning how to use the nasal spray.
• 😀 The pharmacist instructs Robert to spray two sprays in each nostril once a day, with clear steps on how to administer it.
• 😀 Before using the nasal spray, Robert is instructed to blow his nose and ensure his hands are clean.
• 😀 The pharmacist explains that the nasal spray may cause irritation or a sore in the nose, but this is rare.
• 😀 The pharmacist reminds Robert that the nasal spray may take a few days to start working effectively.
• 😀 Robert confirms he has no allergies and no concerns regarding the medication at this time.
• 😀 The pharmacist provides contact details for further questions, assuring Robert that he can call the pharmacy if needed.
• 😀 Two refills are available for the prescription, and the pharmacist encourages Robert to call before running out for a refill.

Q & A

What is the main purpose of the medication prescribed to Robert?

The medication, FlowNase nasal spray, is primarily prescribed to help with Robert's chronic runny nose, which is likely caused by allergies.

How many sprays of FlowNase should Robert use per day?

Robert should use two sprays in each nostril, once a day.

What is the first step Robert should take before using the nasal spray?

Before using the nasal spray, Robert should ensure that his hands are clean and his nose is blown clear to allow the spray to work effectively.

Why does the pharmacist ask Robert to spray six times before using the medication for the first time?

The pharmacist instructs Robert to spray six times to prepare the nasal spray for use, ensuring that the medication is properly dispensed.

What should Robert do if he experiences irritation in his nose or throat while using the nasal spray?

If Robert experiences irritation in his nose or throat, he should contact his doctor. It's also possible for the spray to cause a sore in the nose, in which case he should inform his doctor.

What is the recommended storage condition for the nasal spray after use?

The nasal spray should be stored in a cool, dry place, away from excess heat or moisture.

What might happen before Robert notices relief from his symptoms after using the nasal spray?

It may take a few days for the nasal spray to start working, so Robert should be patient and continue using it as prescribed.

How often can Robert refill his prescription for the nasal spray?

Robert can refill his prescription twice, as there are two refills available on his current prescription.

What should Robert do if he runs out of the nasal spray before his next refill?

If Robert is running low on the nasal spray, he should contact the pharmacy before he runs out so that they can prepare a new dose for him.

What did Robert mention about his previous medication, and how does it relate to his new prescription?

Robert mentioned that he stopped taking low iodine tablets a few days ago. This is important because it may affect the effectiveness of the new nasal spray, and the pharmacist advises him that it could take some time for the nasal spray to relieve his symptoms.