Pelayanan Prima "Receptionist pada sebuah kantor"

Adhani Karimatama

4 Nov 202002:32

Summary

TLDRThis video demonstrates excellent service at a company reception, focusing on a visitor named Ibu Shinta and her interaction with the receptionist. The receptionist greets her, checks if she has an appointment with Bapak Joko, and politely guides her to fill out a guest book. Upon learning that Bapak Joko is unavailable, the receptionist offers to arrange a new meeting, maintaining professionalism and helpfulness throughout. The video emphasizes the importance of clear communication, politeness, and flexibility in delivering exceptional customer service.

Takeaways

😀 A friendly greeting and introduction is important when welcoming visitors.
😀 The receptionist at PT Bahana Group displays excellent customer service by asking for the guest's name and purpose.
😀 The receptionist ensures to gather clear information before proceeding, confirming the guest's appointment or need to meet the leader.
😀 A polite and respectful tone is used when addressing guests, even when an issue arises.
😀 The receptionist asks for the guest's details (name and company) before proceeding to avoid confusion or miscommunication.
😀 Clear communication is maintained when informing the guest about the status of the meeting with Bapak Joko.
😀 The receptionist provides a solution by offering to schedule a new appointment for the guest.
😀 The receptionist effectively coordinates with the secretary to confirm the guest's presence and help resolve any confusion.
😀 Professionalism and helpfulness are demonstrated throughout the exchange with the guest, ensuring a smooth visit despite challenges.
😀 At the end of the interaction, the receptionist remains polite and expresses gratitude, ensuring the guest feels valued.
😀 The video closes with an apology for any potential errors and a positive, professional farewell.

Q & A

What is the name of the person introducing themselves in the video?
-The person introducing themselves in the video is named Ada Di Karimata.
What is Ada Di Karimata's major and class?
-Ada Di Karimata is majoring in Business Administration and is in class 3A.
What kind of service does the video demonstrate?
-The video demonstrates an example of excellent customer service, specifically from a receptionist at an office.
What company is mentioned in the video?
-The company mentioned in the video is PT Bahana Group.
Who is the visitor trying to meet at PT Bahana Group?
-The visitor, named Ibu Shinta, is trying to meet with Bapak Joko, the company leader.
Had Ibu Shinta scheduled an appointment with Bapak Joko beforehand?
-No, Ibu Shinta had not scheduled an appointment with Bapak Joko beforehand.
What did the receptionist ask Ibu Shinta to do before meeting Bapak Joko?
-The receptionist asked Ibu Shinta to fill in the guestbook first before meeting Bapak Joko.
What issue does Ibu Shinta face regarding her meeting with Bapak Joko?
-Ibu Shinta finds out that Bapak Joko is not in the office and is out of town, expected to return on November 1st.
How does the receptionist offer to help Ibu Shinta when Bapak Joko is unavailable?
-The receptionist suggests making an appointment with Bapak Joko for a later time when he is available.
What is the overall tone and approach of the receptionist's service in the video?
-The receptionist maintains a polite, helpful, and professional tone throughout the interaction, ensuring the visitor feels attended to despite the absence of the person she wants to meet.