Percakapan Pemesanan Makanan di Room Service Departement

Summary

In this transcript, a room service department representative takes a breakfast order from a guest named Ingrid, staying in room 20. Ingrid orders a mix of black with mushrooms and a glass of orange juice. The representative also recommends a best-selling breakfast item, which Ingrid agrees to add to her order. After confirming the details, the representative informs Ingrid that her order will be delivered in 15 minutes, and wishes her a good day. The interaction is polite and efficient, with a focus on delivering excellent service.

Takeaways

• 😀 A room service call begins with a friendly greeting and confirmation of the department and staff member's name.
• 😀 The guest (Ingrid) provides her name and room number (Room 20) for the order.
• 😀 Ingrid requests one portion of mixed omelette with mushrooms and a glass of orange juice for breakfast.
• 😀 The room service representative suggests trying a popular breakfast item, the 'fragrance,' which is their best-selling meal.
• 😀 Ingrid agrees to add the 'fragrance' to her order after being informed about its popularity.
• 😀 The room service representative repeats the order to confirm it with Ingrid.
• 😀 The order consists of mixed omelette with mushrooms, fried rice, and a glass of orange juice, along with the 'fragrance' meal.
• 😀 Ingrid confirms that the repeated order is correct.
• 😀 The room service representative informs Ingrid that her order will be delivered to her room in 15 minutes.
• 😀 The room service representative ends the call with a polite thank you and a well-wishing for a nice day.

Q & A

What is the name of the department handling the room service order?

The department handling the room service order is the Vintage department.

How does the room service department begin the conversation with the customer?

The room service department begins the conversation by greeting the customer with 'Good morning' and introducing themselves as the room service department, Vintage speaking.

What information does the room service department request from the customer?

The room service department requests the customer's name and room number to proceed with the order.

What does the customer order for breakfast?

The customer orders one portion of mixed omelet with mushrooms and a glass of orange juice.

What additional breakfast meal does the room service department offer to the customer?

The room service department offers a best-selling breakfast meal called 'Fragrance' to the customer.

Does the customer accept the offer for the 'Fragrance' breakfast meal?

Yes, the customer accepts the offer and asks to have the 'Fragrance' meal added to their order.

What is the confirmation process for the room service order?

The room service department repeats the order to confirm: the customer's name, room number, and the items ordered. The customer is asked if everything is correct.

How long will it take for the order to be delivered to the customer’s room?

The order will be delivered to the customer's room in 15 minutes.

What polite phrases does the room service department use during the conversation?

The room service department uses polite phrases such as 'Thank you for that information', 'Would you like to try...', and 'Thank you for your order and have a nice day'.

What is the customer's final confirmation about the order?

The customer confirms that the order details are correct by replying, 'Yes, that’s correct.'