Microsoft 365 Copilot: Wave 2 | Microsoft September 2024 Event
Summary
TLDRMicrosoft 365 Copilot, launched 18 months ago, is revolutionizing work for over 400 million users by streamlining workflows and breaking down silos between work artifacts, communications, and business processes. The Wave 2 update introduces Pages for AI collaboration, deeper app integrations like Excel with Python, PowerPoint's Narrative builder, and Outlook's Prioritize my inbox. Additionally, Copilot agents automate business processes, making Microsoft 365 apps more productive than ever.
Takeaways
- 🚀 **Microsoft 365 Copilot Growth**: In just 18 months, Copilot's daily usage has nearly doubled each quarter, with adoption outpacing other Microsoft 365 suite introductions.
- 🌐 **UI for AI**: Copilot is described as the UI for AI, aiming to break down silos between work artifacts, communications, and business processes.
- 📈 **Wave 2 Announcement**: The announcement of Wave 2 for Microsoft 365 Copilot, which includes significant evolutions in how it integrates with work processes.
- 🔗 **Web, Work, Pages Integration**: A new AI system for knowledge work that combines web data, work data, and Pages for collaborative AI canvases.
- 📊 **Excel Integration**: Excel now features Copilot for advanced data analysis and Python integration, making coding skills less critical for data analysis.
- 📝 **PowerPoint Enhancements**: PowerPoint gains features like Narrative builder for co-creating presentations and Brand Manager for on-brand designs.
- 📧 **Outlook Improvements**: Outlook introduces 'Prioritize my inbox' to help manage emails more effectively by analyzing content and job context.
- 📖 **Word as a Writing Partner**: Word with Copilot aids in writing and editing, providing access to emails, meetings, and colleague content directly in documents.
- 🤖 **Copilot Agents**: Introduction of Copilot agents to automate business processes, acting as an orchestration layer within the enterprise.
- 🔍 **OneDrive and SharePoint**: OneDrive and SharePoint are enhanced with Copilot to make finding and utilizing content much more efficient.
Q & A
What is Microsoft 365 Copilot?
-Microsoft 365 Copilot is an AI-powered tool that serves as an organizing layer for work, transforming workflows and work artifacts for over 400 million users.
How has the adoption rate of Copilot been?
-The adoption rate of Copilot has been faster than any other new Microsoft 365 suite, with the number of daily users nearly doubling quarter over quarter.
What does Copilot aim to do?
-Copilot aims to break down silos between work artifacts, communications, and business processes, acting as a UI for AI to enhance human-to-AI interaction.
What is the significance of Wave 2 of Microsoft 365 Copilot?
-Wave 2 signifies the evolution of Copilot in three major ways: integrating the web, work, and Pages as an AI system for knowledge work; deep integration into daily work canvases; and the ability to extend Copilot with agents.
What is the role of Pages in Microsoft 365 Copilot?
-Pages is a dynamic, persistent canvas designed for multiplayer AI collaboration, allowing users to ideate and collaborate with AI and others.
How does Copilot in Excel enhance data analysis?
-Copilot in Excel is generally available and can shape and analyze data, perform advanced analysis with Python without coding knowledge, and provide insights from customer feedback.
What is the function of Narrative builder in PowerPoint?
-Narrative builder in PowerPoint allows users to co-create and develop the structure and flow of presentations with AI assistance, keeping the user in creative control.
How does Copilot in Outlook help manage the inbox?
-Copilot in Outlook helps prioritize emails by analyzing content and job context, allowing users to sort by priority and manage their inbox more effectively.
What is the purpose of Copilot agents?
-Copilot agents automate and execute business processes, working with or for humans, and can be created easily to scale team capacity and improve efficiency.
How does BizChat integrate with Copilot?
-BizChat integrates web data, work data, and line of business data into a rich database of information and insight, enabling users to work with Copilot as a partner within the flow of their work.
What improvements have been made to Copilot based on customer feedback?
-Based on nearly 1,000 customers' feedback, over 700 product updates have been made, 150 new features shipped, and performance improved, including moving to GPT4o for faster responses.
Outlines
🚀 Launch of Microsoft 365 Copilot Wave 2
The speaker begins by expressing excitement about the advancements in Microsoft 365 Copilot since its announcement 18 months ago. Copilot has become an organizational layer for work, transforming workflows and work artifacts for over 400 million users. The adoption rate is faster than any other Microsoft 365 suite, with daily usage nearly doubling each quarter. The speaker describes Copilot as the UI for AI, breaking down silos between work artifacts, communications, and business processes. The event introduces Wave 2 of Microsoft 365 Copilot, which evolves in three major ways: integrating the Web, Work, and Pages as an AI system for knowledge work; deeply integrating Copilot into daily work canvases like Outlook, Excel, and PowerPoint; and extending Copilot's capabilities with agents to orchestrate enterprise processes. The speaker highlights the rapid product updates and feature releases based on customer feedback, with performance improvements such as the move to GPT4o, making Copilot responses two times faster and satisfaction three times better.
📈 Introducing Pages: The New AI-Powered Canvas
The speaker demonstrates the new feature 'Pages', a dynamic, persistent canvas for multiplayer AI collaboration. It allows users to start with web research and transform that information into a collaborative workspace. Pages can be shared like a Word document, and colleagues can contribute to the research and business case development. Copilot provides citations and helps build the case with verified information. The Pages experience is now available to over 400 million users with free web-grounded Microsoft Copilot access. The speaker also introduces BizChat, which integrates web data, work data, and line-of-business data into a rich database of information and insight, streamlining the workflow from web research to work collaboration.
📊 Excel and Python Integration with Copilot
The speaker discusses the general availability of Copilot in Excel and its ability to import and analyze data from various business systems. Copilot can calculate revenue trends and create visualizations like bar charts to highlight product performance. It also analyzes customer feedback to identify top concerns. A significant announcement is the integration of Python in Excel through Copilot, allowing users to perform advanced data analysis without coding knowledge. Copilot writes and interprets Python code to conduct complex analyses and forecasts, providing quick insights into business data.
📝 Enhancing Creativity with PowerPoint's Narrative Builder
The speaker introduces the Narrative builder in PowerPoint, which helps users create compelling presentations by developing structure and flow. Copilot assists in crafting slides, pulling in images, and applying brand templates, making the presentation process more efficient. Users can iterate with Copilot, adding sections, images, and speaker notes to enhance their pitch deck. The tool also offers AI-generated images and aligns slide designs with company brand guidelines, ensuring professional and on-brand presentations.
📧 Prioritizing Inbox Management with Copilot in Outlook
The speaker highlights the new 'Prioritize my inbox' feature in Outlook, which uses AI to analyze emails and prioritize them based on content and job context. This helps users manage their inbox more effectively by highlighting the most important messages. Copilot also offers suggested responses and can draft emails on the go, adjusting tone and content as instructed by the user. The feature aims to ensure that no critical information or action items are overlooked in the inbox.
🤖 Introducing Copilot Agents for Streamlined Business Processes
The speaker introduces Copilot agents, which automate and execute business processes, working within the flow of work. These agents can be simple prompt-and-response systems or more advanced, autonomous agents that orchestrate tasks. The speaker demonstrates creating a Field Service agent in BizChat that provides real-time troubleshooting instructions. The process of building an agent with Agent Builder is shown, emphasizing the ease of creation and the ability to connect to knowledge bases like SharePoint. The speaker also shows how to edit agents in Copilot Studio to customize their knowledge and actions, exemplified by ordering parts through Dynamics 365 Supply Chain Management.
🌐 Unleashing the Full Potential of SharePoint with Copilot Agents
The speaker concludes by showcasing how SharePoint sites can be transformed into Copilot agents with a single click, allowing deep access to knowledge repositories. These agents can answer questions, reason over material, and take actions, providing real-time responses and sharing insights within Teams chats. The speaker demonstrates editing an agent to order parts and shows the potential of integrating SharePoint's vast knowledge base into daily workflows through Copilot agents.
Mindmap
Keywords
💡Microsoft 365 Copilot
💡AI
💡UI for AI
💡Workflow
💡Web, Work, Pages
💡BizChat
💡Copilot agents
💡Narrative builder
💡Prioritize my inbox
💡Python in Excel
💡OneDrive
Highlights
Announcement of Microsoft 365 Copilot, an AI-powered work transformation tool.
Copilot's rapid adoption with nearly doubled usage quarter over quarter.
Copilot's role as an organizing layer for work, transforming workflows and artifacts.
Introduction of Wave 2 of Microsoft 365 Copilot with three major evolutions.
Integration of Web, Work, and Pages as a new AI system for knowledge work.
Launch of Pages, a dynamic, persistent canvas for AI collaboration.
Copilot's integration into daily work canvases like Outlook, Excel, and PowerPoint.
Extension of Copilot with agents as an enterprise orchestration layer.
Feedback-driven development of Copilot with over 700 product updates and 150 new features.
Performance improvements in Copilot, including the adoption of GPT4o for faster responses.
BizChat as a hub for web, work, and line of business data.
Copilot's ability to synthesize meeting recordings into actionable items.
Excel integration with Copilot for data analysis and Python scripting without coding knowledge.
Narrative builder in PowerPoint for co-creating presentations with AI.
Teams integration with Copilot to summarize and follow up on meeting discussions.
OneDrive integration with Copilot for content summarization and retrieval.
Word integration with Copilot for enhanced writing and editing.
Outlook integration with Copilot for inbox management and email prioritization.
Introduction of Copilot agents for automating business processes.
Transformation of SharePoint sites into knowledge-based Copilot agents.
The ability to create and customize Copilot agents directly from SharePoint.
Live demonstration of creating a Field Service agent for real-time troubleshooting.
Overview of the continuous improvements and upcoming features in Copilot Wave 2.
Transcripts
Good morning. It’s so great to be
with all of you today.
It's hard to believe that it's just been 18 months
since we announced Microsoft 365 Copilot.
In that very short time, we’ve learned a lot.
Copilot is rapidly becoming
an organizing layer for work,
how work gets done,
transforming the work,
workflow, and work artifacts for more than
400 million people who use Microsoft 365.
And we see that in our data:
the number of people who use Copilot daily
at work has nearly doubled quarter over quarter.
And customers are coming back
to deploy more seats.
Copilot adoption rates, in fact, are faster than
any other new Microsoft 365 suite.
You can think of Copilot as the UI for AI.
It helps you break down these silos
between your work artifacts, your communications,
and your business processes.
And we are just getting started.
In fact, with scaling laws,
as AI becomes more capable and even agentic,
the models themselves
become more of a commodity,
and all the value gets created
by how you steer, ground, fine-tune
these models with your business data and workflow.
And how it composes with the UI layer of human
to AI to human interaction becomes critical.
Today, we're announcing Wave 2
of Microsoft 365 Copilot.
You will see us evolve Copilot
in three major ways.
First, it's about bringing the Web,
plus Work, plus Pages
together as the new AI system
for knowledge work.
With Pages, we'll show you how Copilot can take
any information from the Web or your work,
and turn it into a multi-player,
AI-powered canvas.
You can ideate with AI
and collaborate with other people.
It's just magical.
Just like the PC birthed
Office productivity tools
as we know them today,
and the Web made those canvases collaborative,
every platform shift has changed work artifacts
in fundamental ways.
And Pages is the first new artifact for the AI age.
Second, we will show you
how Copilot is becoming deeply
integrated into canvases
where you work every day.
Whether it's managing your inbox in Outlook,
analyzing data in Excel, or creating in PowerPoint,
Copilot always keeps you in your flow.
You can see this with
Copilot in PowerPoint with Narrative builder,
Copilot in Excel with Python,
Copilot in Outlook with
Prioritize my inbox, and much, much more.
And lastly, we will show you how you can
extend Copilot with agents.
Copilot is becoming this new enterprise
orchestration layer.
Yesterday's bespoke interactions
with siloed business applications
will just simply become Copilot agents.
I cannot wait to see what you do
with all these new capabilities.
To share more, let me turn it over to Jared.
Thank you so much, Jared.
Thank you, Satya.
I'm really excited to talk to you
about Copilot Wave 2.
In developing Microsoft 365 Copilot,
we've been more deeply engaged
with our customers than ever before.
Nearly 1,000 customers
have given us feedback
on how they're using Copilot,
where it's having the biggest impact,
and where it needs to be better.
And based on that feedback,
we've made more than 700 product updates.
We've shipped 150 new features,
and we've dramatically
improved performance,
including moving to GPT4o.
Copilot responses are now two times
faster on average,
and response satisfaction
has improved by 3x.
When you add it all up,
Copilot has become the world's
best feedback loop for AI at work.
And we'll continue to relentlessly
improve the product based on your input.
Adding new capabilities and new models,
including OpenAI o1 with advanced reasoning.
Satya outlined the three
ways we're evolving Copilot
as part of Wave 2,
and we've got a lot to cover.
So, let's dive in.
Copilot is the new UI for AI,
bringing together the Web, plus Work, plus Pages.
The first new digital artifact
for the age of AI.
Pages is a dynamic, persistent canvas
designed for multiplayer
AI collaboration.
Let me show you.
Let's say you
work for an EV charging company,
and there's a new business
opportunity with LAX airport.
You start by asking Copilot
to do some research on the Web.
You want some basic information,
like the number of daily passengers
and information
on the number of parking spaces
with EV chargers.
Copilot is grounded in the web
so it can reason over the entire internet
and quickly pull the relevant information.
In just seconds,
you have a great start with
answers to your questions.
You now want to turn this
simple response into a Page.
Here, you can keep working on your own,
with colleagues, or with Copilot.
You can share a Page
just like you'd share
a link to a Word doc.
You want to share what you've got so far
and ask your colleagues to help
with a little more research,
so you tag them.
And once you do,
everyone can immediately
start to contribute.
Pages are built for exactly
this type of work.
While your colleagues
pull in the latest industry news,
you continue to do more research
to build out the business case.
Copilot provides citations along the way
so you can check its work
before adding it to the Page.
Now, what you just saw was Copilot
bringing information from the Web,
putting it on a canvas,
and enabling you
to collaborate with your coworkers.
Starting today,
we're bringing this Pages experience
to the more than 400 million people
who already have access to the free
web-grounded Microsoft Copilot
when they're signed in
with their Entra account.
You saw how
valuable it was to use Copilot
to pull information from the web.
It saved you
multiple web searches
and lots of hunting and pecking.
Now, we all rely on information
from the web to do our jobs,
but where work really happens
is in Microsoft 365.
And it all starts with BizChat,
where all of your data comes together:
web data, work data,
and line of business data,
right in the flow of your work.
BizChat turns your organizational content
into a rich database
of information and insight.
So, let's go back to the demo.
We'll start by pivoting from web to work.
You need to get started on a plan
for your proposal.
But you don't want to reinvent the wheel.
So you ask Copilot
to reference a previous plan
to give you a head start on this one.
Copilot pulls in the deliverables,
the workback schedule, and owners,
and formats it
all as a table in your Page.
Now, you're ready to collaborate
with your colleagues on the plan.
Here, you see coworkers
updating the workback schedule
and assigning owners.
Now let's get to work
on the proposal outline.
As a first step,
you need to understand
what the customer is looking for.
Your coworker had an introductory
two-hour meeting
with the customer last week.
So from right here in Pages,
they asked Copilot to reference
the recording of that meeting
and insert a bulleted list of the requirements.
In seconds, Copilot was able
to synthesize the discussion
and give your team the key takeaways.
Now that you know what it's going to take
to win the business,
you're ready to start
building the proposal.
Last year you landed a similar deal.
So you want to re-use that great work.
You ask Copilot to use that proposal
as a starting point
and update it to include
the new customer requirements.
With one last click,
Copilot pulls it all together for you.
Pages is an entirely new pattern of work:
A dynamic, persistent canvas that’s designed
for human to AI to human collaboration.
Pages is just the first step
in our new design system
for knowledge work.
And it all comes together in BizChat.
With BizChat, all of your data
becomes a reusable business asset,
enabling you to iterate
with Copilot like a partner
right in the flow of your work.
For millions of people around the world,
work happens in the Microsoft 365 apps.
There, Copilot is already
becoming a daily habit,
delivering personal productivity
gains and time savings.
Customers tell us that
Copilot in Teams
has already transformed meetings,
and we're excited
to do the same thing for Excel,
PowerPoint, and Outlook.
Let's start with Excel.
Businesses run on data,
and that data often lives
in different systems, from ERP to CRM.
But when people want to work
with that data
and really get value from it,
they turn to Excel.
It's the front-end
for all your business data.
We're excited to announce that today,
Copilot in Excel is generally available.
Let's take a look.
Thanks, Jared.
Say you want to understand revenue trends.
First step: importing all your data.
You bring together data on product sales,
pricing, and customer feedback -
drawing from Salesforce, SAP, and Dynamics.
Now, you have a workbook with all the raw data
you need in one place,
and you can use Copilot to shape and analyze
the numbers.
Let's start by figuring out
which category of your business
is driving the most revenue.
You know how to calculate that,
but this sheet has three years of sales data,
so while it's a routine task,
this much data can be unwieldy.
You ask Copilot to quickly calculate
monthly revenue by product.
It knows exactly how to do that,
and which data to reference across tabs.
Copilot creates a plan for
how to run those numbers,
executes that plan, showing its work as it goes,
and prompts you to ask questions or iterate
on the solution it reached.
It looks great,
so you're ready to add that column
to your spreadsheet.
Now, a new request has come in,
and you need to understand
how each product category is performing
and ensure you’re selling
at least $100,000 of product
in each category per month.
Let's start by comparing sales by category.
You asked Copilot to create a simple bar chart,
so you can quickly see
which product categories are selling best.
And with conditional formatting,
it highlights the product lines
that aren't meeting the
$100K minimum threshold,
so you know where to focus.
Now that we know which products
aren't selling as well,
let's dig a little deeper
and see what we can learn from customer feedback.
Copilot in Excel can
now reason over text,
like this raw customer data.
Copilot analyzes
all the customer feedback
from the past quarter
and surfaces the top three concerns.
It looks like charging speed
might be an emerging issue,
so let's ask Copilot
to highlight customer reviews
that mention charging speed.
Now, with the help of Copilot,
you've taken a complex, disparate data set
and quickly analyzed it, giving you a full picture
of your revenue trends that you can bring
to the upcoming business review.
If you're a financial analyst, you live in Excel.
You're analyzing and mining the data for insights
that make a huge difference to your business.
And we know that Python,
one of the most popular
programming languages on the planet,
is fast becoming an indispensable tool
for advanced analysis, modeling,
and data visualization.
Today, we are excited
to announce Copilot in Excel with Python,
democratizing its powerful capabilities,
all without needing to know how to code.
It's like adding a highly skilled data
analyst to your team.
Take a look.
You're working on your company's
annual revenue forecast,
planning for the next fiscal year.
This can be a time-intensive task.
But now, Copilot can write and interpret
Python code, making your job a whole lot easier.
In just a couple of clicks,
Copilot does an advanced analysis,
reasoning over three years
of historical sales data.
Just like an analyst would,
Copilot opens up a new workspace
where you can experiment
to get the insights you're looking for,
all without altering your original data.
It shows a preview of what it's reasoning over,
creates a plan to analyze it
in a way that is immediately useful,
and executes it
by running and writing Python code,
giving you a quick picture of your numbers.
Now, you're ready to iterate on Copilot's work.
So, let's ask it to forecast
your annual revenue for the next two years.
Copilot repeats the pattern, creating a plan
for how it’ll tackle the task,
writing and running Python code,
and prompting you to iterate and ask questions
about its work.
If you want to make any edits
to the Python code itself,
you can do so directly in the workbook.
This is the power of bringing Python directly
into the Excel grid.
Let's take it a step further.
You want to understand which customers
to prioritize to close gaps
and meet your revenue goal.
So, you go back to your original customer data
and ask Copilot to use Python
to rank customers based on upsell opportunity.
As Copilot gets to work,
it jumps back to your analysis workspace.
It prioritizes the most helpful metrics
and provides a preview of the data it will use.
It ranks them,
and within moments, you have a prioritized table.
You want to see a visualization of the
customer ranking and understand
the weighting methodology Copilot used.
Copilot quickly creates a chart
and gives you a detailed breakdown
of how it arrived at the answer.
Within minutes, you've worked
with Copilot to create a detailed
summary of your data,
all without writing a single line of code.
Now, you're ready to send your report
to the sales team and collaborate on it together.
Just like Excel is the
destination for data analysis,
PowerPoint is where people go to create
and tell a story.
Introducing Narrative builder.
Now, Copilot is your creative partner
as you iterate and co-create
to develop the structure
and flow of your presentation,
all while keeping you in control.
And with Brand Manager,
it's easier than ever
to bring your story to life,
with beautiful presentations
that are on-brand.
Let's see it in action.
Let's say you're a sales lead getting ready
to pitch a new retail customer.
You ask Copilot
to create a compelling pitch deck
in your company template that shows
how your product will attract shoppers
and keep them in the store longer.
Now, with Copilot in PowerPoint’s new
Narrative builder,
you are in creative control.
It starts with a draft outline
where you can reorder the flow,
delete topics you don’t want
or add new ones,
and ensure you've got a solid outline
before creating a presentation.
Let's add a section on our
key value props,
tailored to customer insights.
And another section
with customer testimonials.
Within seconds,
you have a content outline and
you're ready to start
on your presentation.
Copilot makes a plan
for creating the slides
and executes it, crafting the titles
and draft copy.
Pulling in images
from your corporate library
and applying your company's
PowerPoint template
so the presentation is on-brand.
Now you're ready to iterate
with Copilot as your partner.
It looks like this slide
could use an image.
You tell Copilot what you're looking for
and within seconds, it provides
several options from your company's
approved image library.
Copilot can also provide
AI-generated images
using Designer and DALL-E 3.
Now that you've selected a photo,
PowerPoint gives you several slide
design options aligned to your company
brand guidelines to choose from.
You can keep iterating,
but let's see what Copilot has helped
you build so far.
It added speaker notes to every slide,
built slide transitions,
and added animations,
giving you a professional
looking presentation that's on-brand.
With Copilot as your design,
writing, and editing partner,
you can focus on nailing your pitch.
Microsoft Teams normalized
a whole new pattern for meetings
where some of the most animated,
productive conversation
happens in the chat
with everyone adding ideas to the mix.
Copilot and Teams can now reason over
both the meeting transcript
and the meeting chat
to give you a complete picture
of what was discussed.
Let me show you how.
You meet as a team to discuss
the customer's RFP.
As the meeting wraps,
you think you might have missed
some important questions in the chat.
Now, Copilot in Teams
captures this valuable,
high-bandwidth conversation.
Let's ask Copilot about any questions
you may have missed.
It quickly scans what was said
and what was in the chat,
looks for questions and checks
if any were left unanswered.
Now you have a list of the open questions
so you can follow up
and close the loop with the team.
With Copilot,
every part of the meeting is captured,
so no question,
idea, or contribution is left behind.
OneDrive is a rich repository of content.
And with Copilot and OneDrive,
finding exactly what you need
has never been easier.
Copilot helps you work faster
and smarter.
Summarizing your content
and answering your questions
without ever opening a file.
Let's say you need to find the
latest product specs for a customer.
You go to OneDrive,
but you can't tell
which of these files
is the right one,
as they both have file names indicating
they could be the latest.
Let's ask Copilot to compare them.
Within seconds,
you have a clear,
easy-to-read summary
highlighting the important differences
between the document and PDF.
Now you know the one dated
August 13th is what you need.
So you can be confident you're giving the
customer what they requested.
When people want to do
their best writing, they turn to Word.
Now, Copilot in Word
is an even more powerful writing
and editing partner.
With the ability to access emails,
meetings, and content from colleagues
right in your document.
You can iterate
and co-create with Copilot,
repurposing valuable content
and building on the work of others
rather than reinventing the wheel.
To get started on the RFP response,
you ask Copilot to reference
the latest product specs
and mirror the approved format
previously used.
You had a great meeting
on the customer's needs,
so you ask Copilot to pull in details
from the meeting.
Copilot’s ability to ground responses
and the right content
is key to getting high quality results.
Copilot gets to work
creating a plan to craft the document.
Within seconds,
Copilot executes its plan,
automatically attaches a security label
to match the source material,
and creates your first draft.
A task that may have otherwise
taken hours to complete.
Now it's time to iterate
on Copilot's work.
It looks like it didn't include updated
pricing for this customer.
Let's ask it to reference
an email and pull in the discount.
You want to strengthen the proposal,
adding more information on why
your products are the best choice,
and more details
on your certifications and standards.
Let's put this in a table
and add why these certificates
are important to retailers.
There you go.
Now, working with Copilot in Word
as a partner,
you have a polished RFP response
in your standard format
with the most relevant
and up-to-date information.
All that's left to do
is win the business.
Managing your inbox
can feel like a full time job.
We've all felt the pain.
As soon as you think you're on top of it,
you get buried again,
but you can't ignore it.
There's critical information in there
and items to action.
Today, a new inbox is here.
One that will transform
the way you work with email,
ensuring it's in service of you
and your goals,
rather than the other way around.
Introducing Prioritize my inbox.
Let's take a look.
Copilot in Outlook can
now help you prioritize
what's in your inbox.
It analyzes all your emails
using both the content of your messages
and the context of your job,
like who your manager is
and who's on your team,
to highlight what's most important.
You can then sort by priority
based on Copilot's analysis.
Let's look at this email
from a new customer,
Tailwind Traders.
When you select it,
Copilot shows you why
it thinks it's significant
and highlights what action
you need to take.
This is a key customer
for the next few months,
so you teach Copilot
that all emails mentioning them
are top priority.
Now, Copilot knows to prioritize
any email from Tailwind Traders.
Copilot is your partner,
helping you manage your inbox
so you don't miss what's most important.
Now let's switch to Outlook mobile.
You have to run to a meeting,
but you don't want to leave
the customer hanging,
so you need to draft
a response on the go.
We're making it even easier
to be productive on your phone
with Copilot in Outlook.
Copilot analyzes
the email and offers
some suggested responses.
Now all you have to do
is pick one as your starting point
and instruct Copilot on what else to add.
Copilot generates a solid draft,
and it's ready for editing.
Because this is going to a customer,
you want to make it more formal.
So you ask Copilot to adjust the tone.
You can easily flip
through the options and select
which version you like the best.
The second paragraph
could also use an update.
You can edit it yourself
or ask Copilot to help.
Let's highlight the relevant section
and tell Copilot what you want to include.
Once you're happy with the edits,
you can accept the changes
and your email is ready to send.
Until now, business processes relied on siloed,
purpose-built applications that live
well outside the flow of your work.
Narrowly focused apps for
sales, service, finance, HR.
We're enabling every organization
to break free of yesterday's
take on business process.
Introducing Copilot agents.
Broadly speaking,
agents automate and execute
business processes,
working with or for humans.
They come in all shapes and sizes.
They can reason, remember, be trained
and even know when to ask for help.
Agents range from simple
“prompt and response”
to more advanced agents
that automate repetitive tasks,
to sophisticated agents
that are fully autonomous
and can orchestrate other agents.
Copilot agents do that, and more.
They bring the power of agents to you
right in the flow of your work.
They work for you in the background,
are fully managed
and orchestrated by Copilot,
and are incredibly easy to create.
Copilot agents build capacity,
enabling you to scale
your team like never before.
Take a look.
We'll start in BizChat,
where we can open a simple agent
for a field service technician.
Say you're onsite
and you get an error code
you've never seen before.
You built a Field Service agent for exactly this.
It has access to all your product knowledge
and can give you step-by-step
instructions in real time.
Now, watch how simple it is for anyone
to create the agent we just saw
and add it to Copilot.
You fire up
Agent Builder and describe
what you want the agent to do.
It needs to be able to reason over your product
catalog and repair tickets
to provide step-by-step
troubleshooting instructions.
Let's connect it to SharePoint
so it has access to all the knowledge it needs.
It's built in seconds,
so you can start using it immediately,
or edit and configure it to fit your needs.
You can expand its knowledge base
by tapping into resources
like SharePoint sites
or other IT-approved data sources.
You can even update its name or image
to align with your company's branding.
So, let's do that.
You can test the agent right here
or just hit create and you're done.
And of course,
the agent respects your organization's
Microsoft 365 and SharePoint security permissions.
Now, your Copilot agent is ready in BizChat,
and you can share it with your team.
Over the years, SharePoint has become
the most used solution in the enterprise
for knowledge and business process.
Today, we're enabling you to turn every SharePoint
site into an agent,
moving far beyond natural language search,
so you can fully leverage
the value in its vast knowledge repository.
Let me show you.
Let's say there's an issue that requires
further research and follow-up.
Your team keeps all its customer records,
from deployment to maintenance reports,
on a SharePoint site.
It's a wealth of valuable insights that's largely
been locked away, kind of hard to extract,
until now.
You can create an agent
with a single click from any SharePoint site,
library, or folder.
An agent that deeply knows the information
it was built on.
It can answer questions
about source material,
reason over that material,
and take action,
just like a well-informed teammate would.
In just a few seconds,
your Copilot agent is ready to be used
or shared with others.
Let's add it to your Teams chat
so everyone can work with the agent.
Now all those artifacts in SharePoint
are immediately accessible and useful,
so Copilot can reason over
all the relevant content to find
what your team needs.
You can @ mention the agent
as you would any other teammate,
sharing new information and asking it questions,
and it will respond in real time.
Let's take it a step further.
Now, we'll edit the agent we just built,
so we can take action on behalf of the team.
First, open your agent in Copilot Studio.
Here, you can customize the knowledge
an agent has, as well as the actions it can take.
You want it to be able to place an order
for new parts with your procurement team.
Let's connect it to Dynamics 365
Supply Chain Management.
And in just a few seconds,
you're ready to update the agent
and bring it back to the Teams chat,
where you're working on
solving the customer's issue.
Let's ask the agent to order
the part it recommended.
Your agent is on it, asking you to confirm
before moving forward.
Once you give it the go ahead, it's done.
Wow! There you have it.
Today we showed you
how Copilot is the new UI for AI,
breaking down the silos between your
work artifacts, your communications,
and your business processes.
You saw web data and work data
come together in Pages.
The first new digital artifact
for the AI era,
designed for multiplayer AI collaboration.
And with BizChat,
all your data becomes
a reusable business asset,
so you can extract value from it
again and again.
We're rapidly improving Copilot
in the Microsoft 365 apps
with Python and Excel,
Narrative builder in PowerPoint,
and Prioritize my inbox in Outlook.
And finally,
Copilot agents supercharge
every business process,
so you can increase revenue
and reduce costs.
This is just the beginning of Wave 2.
We've got so much more to show you
in the next two months, so stay tuned.
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