Unlocking The Power Of 3 AI Chatbots In GoHighlevel - Everything You Need To Know!

Summary

This video script introduces viewers to three distinct AI bot implementations within the High Level platform, each tailored for specific AI functionalities. The host emphasizes that no third-party integrations are needed and highlights the use of Chat GPT 3.5 across most features, with the option to upgrade to 4.0 in certain cases. The script guides through setting up AI for appointment scheduling, utilizing workflows, and leveraging conversational AI for customer interactions, all within High Level's ecosystem. It also touches on the cost implications of AI usage and the importance of thorough testing before deployment.

Takeaways

• 📢 The video introduces three different types of AI bots that can be set up within the High Level platform, each serving different purposes for AI implementation.
• 🛠️ High Level does not require third-party systems like Zapier or Make for AI bot functionality; everything needed is available within the High Level system itself.
• 📚 The presenter recommends reviewing High Level's support articles for guidance on enabling AI features and setting up a SaaS configurator for billing related to AI services.
• 💰 Using AI features within High Level is not free and is based on the Chat GPT platform, with the default version being 3.5, except for specific workflows where version 4.0 can be utilized.
• 🔧 The video outlines how to enable and configure AI bots for tasks such as appointment setting and provides examples of customizing prompts for Chat GPT responses.
• 🔗 The importance of testing AI bot responses is emphasized to ensure they align with business goals and provide a positive user experience.
• ⚠️ The video warns against using AI bots with SMS triggers without limits, as this could lead to excessive responses and potentially high costs.
• 🔄 The script discusses the use of 'round robin' assignment of contacts to salespeople, ensuring a fair distribution of leads among the team.
• 🗓️ The High Level platform allows for the setting of maximum message limits per contact in Conversation AI to prevent endless conversation loops.
• 📝 The video mentions the ability to train Conversation AI with specific industry knowledge, such as FAQs from a company's website or a curated list of questions and answers.
• 📉 The script highlights the cost implications of using Conversation AI extensively, noting that each response can incur a charge, which can add up quickly with extensive use.

Q & A

What are the three different types of AI bots mentioned in the video for use inside High Level?

The video mentions three types of AI bots for use in High Level: 1) Premium Check GPT or Open AI Workflow Action inside workflows, 2) Conversational AI, and 3) Workflow action for Conversational AI.

What is the purpose of enabling AI features like Conversation AI and Workflow AI inside High Level?

Enabling AI features in High Level allows users to utilize AI capabilities within their platform without the need for third-party systems. These features can be used for tasks such as generating responses, analyzing text sentiment, and automating customer interactions.

How does High Level integrate AI with other features like blogs and social planner?

High Level integrates AI across the platform, including with blogs and the social planner. The AI Tools Inside of High Level article explains how AI is incorporated into these features to enhance functionality and user experience.

What is the default version of Chat GPT used by High Level for its AI features?

The default version of Chat GPT used by High Level for its AI features is version 3.5, except for in the Open AI Workflow Action where version 4.0 can be selected if desired.

What is the significance of the 'gold crown' symbol next to a workflow action in High Level?

The 'gold crown' symbol next to a workflow action in High Level indicates that it is a premium feature. This means that there is a cost associated with using this feature, and it may incur charges based on usage.

How can High Level's AI bot be used for appointment setting?

High Level's AI bot can be configured to guide a conversation towards booking an appointment. It can ask questions to determine the customer's needs and direct them to the appropriate booking link or salesperson for further action.

What is the 'round robin' approach mentioned in the script, and how does it work?

The 'round robin' approach is a method of assigning contacts to users in a sequential order. When a new contact comes in, it is assigned to the next user in the queue, and this rotation continues in order, ensuring a fair distribution of contacts among the team members.

What are the limitations of using the Chat GPT bot for SMS responses?

The limitations of using the Chat GPT bot for SMS responses include the lack of session continuation and the potential for endless looping. Each SMS received triggers a new response, and there is no memory of previous interactions, which can lead to repetitive or irrelevant responses.

How can the conversational AI in High Level be trained to better respond to customer inquiries?

The conversational AI in High Level can be trained by pointing it towards a source of frequently asked questions and answers, such as a website's FAQ section or a Google Doc containing a list of questions and answers relevant to a specific niche.

What is the cost associated with using the Conversational AI feature in High Level?

There is a cost of two cents per response when using the Conversational AI feature in High Level. This cost can accumulate quickly with high volumes of interactions, so it's important for agencies to factor this into their service plans or client billing.

How can the conversational AI be used to direct a conversation towards a specific outcome, such as booking an appointment?

The conversational AI can be configured with specific questions and branches that lead the customer towards the desired outcome. By asking directed questions and analyzing the responses, the AI can guide the conversation and direct the customer to the appropriate next steps, such as providing a booking link or connecting them with a salesperson.