Listing Your Product Options | Getting Started on GetYourGuide

Summary

The video script guides users through setting up product options for a tour, emphasizing the importance of offering diverse experiences to cater to different traveler needs. It demonstrates how to create a mock option for a food tour, detailing steps such as adding a reference code, specifying activity details like group size and accessibility, and setting the time and duration of the tour. The script also explains the significance of the cutoff time for last-minute bookings, advising on how to optimize it for better booking rates. Finally, it suggests creating new products for significantly different experiences rather than just adding options to existing tours.

Takeaways

• 📝 To publish a product, create 'product options' which are different versions of the same tour to cater to various traveler needs.
• 🍽️ Example of options: A basic city tour with or without an optional lunch.
• 🎟️ A product must have at least one option with specific prices and availability to be ready for bookings.
• 📌 Use a reference code to track the customer's chosen option during the booking process.
• 🔍 Include additional details about the activity, such as group size, guide language, privacy, and accessibility features.
• ⏱️ Specify the duration of the activity and whether it's time-bound or allows flexible use within a period.
• 🕒 Set a 'cutoff time' for bookings, which is the latest time customers can book the tour, encouraging last-minute bookings.
• 📈 The closer the cutoff time is to the start time, the more likely you are to receive last-minute bookings.
• 🗺️ For minor differences like language or line-skip access, add an option to an existing tour.
• 🎉 For major differences, such as a completely different itinerary, it's better to create a new product.
• 📚 Additional resources and support can be found at supply.getyourguide.support for unresolved questions.

Q & A

What are product options in the context of the script?

Product options are different versions of the same tour or product, allowing travelers to choose the experience that best fits their needs, such as a basic city tour with or without an optional lunch.

Why are product options important for a tour or activity?

Product options are important because they provide flexibility for customers to select the experience that suits their preferences and needs, enhancing customer satisfaction and allowing for a more personalized service.

What is required for a product to be ready for bookings?

For a product to be ready for bookings, it must have at least one option that details specific prices and availability.

How do you create a new product option for a tour?

You create a new product option by clicking on ‘Create new option’ and following the prompts to set it up, starting with adding an option reference code to keep track of the customer's booking.

What additional details can be added about an activity during the option setup?

Additional details include maximum group size, language of the guide, whether the activity is private or shared, if customers can skip the line at an attraction, and if the activity is wheelchair accessible.

How does the duration of an activity affect the booking process?

The duration of an activity, such as a three-hour food tour, determines how long customers can use their ticket and sets the cutoff time for bookings, which is the last available time customers can book the tour.

What is the significance of the cutoff time for bookings?

The cutoff time is the last available time customers can book the tour. Setting it closer to the start time increases the likelihood of receiving last-minute bookings.

How does the script suggest handling small differences in product options?

For small differences like language options or skip-the-line access, the script suggests adding an additional option to an existing tour.

What should be done for significant differences in the tour experience?

For significant differences, such as a completely different itinerary, it is recommended to create a new product rather than adding an option to an existing tour.

Where can one find additional resources if the video series does not answer all questions?

Additional resources can be found at supply.getyourguide.support for further information and assistance.

What is the purpose of the reference code when creating a product option?

The reference code helps to keep track of which option the customer has booked, aiding in organization and management of different tour options.

Outlines

00:00

🚀 Setting Up Product Options

This paragraph introduces the concept of product options for different versions of a tour. It explains the importance of providing various options to cater to travelers' preferences, such as including or excluding lunch in a city tour. The paragraph guides the user through the process of creating a mock option for a food tour, emphasizing the need for at least one option with specific prices and availability to make the product bookable. It also covers how to input details such as group size, guide language, privacy of the tour, skip-the-line access, and wheelchair accessibility. The paragraph concludes with instructions on setting the duration of the activity and the cutoff time for bookings, which is crucial for last-minute bookings.

Keywords

💡Product Options

Product options refer to the various configurations or versions of a tour or service that a company offers. They allow customers to choose the experience that best suits their preferences or needs. In the video's context, options could include different features like an optional lunch or the absence thereof. This concept is central to the video's theme of setting up a tour product for customers to book.

💡Reference Code

A reference code is a unique identifier used to track and manage different options of a product. It helps in distinguishing between various offerings and is essential for administrative purposes. In the script, it is mentioned as something to add to keep track of which option the customer has booked.

💡Maximum Group Size

This term denotes the largest number of participants that can be accommodated in a single tour or activity. It is a key detail that informs customers about the scale and intimacy of the experience. The script specifies this as an additional detail that can be added when setting up a product option.

💡Language of the Guide

This concept refers to the language in which the tour guide will communicate with the participants. It is an important aspect for international tourists and ensures that the tour is accessible to a diverse clientele. The script mentions it as a detail to be included in the product setup.

💡Private or Shared Activity

This term distinguishes between tours that are exclusively for a single group or individual (private) and those that include multiple unrelated parties (shared). The choice between private and shared can affect the pricing and experience of the tour. The script uses this term to illustrate the type of experience a customer might select.

💡Skip the Line

‘Skip the line’ refers to the ability to bypass queues or waiting times at attractions, providing a more efficient and enjoyable experience for tourists. It is a feature that can be included in a tour option to enhance its appeal. The script mentions it as one of the details to be specified in the product setup.

💡Wheelchair Accessible

This term indicates whether a tour or activity is suitable for individuals with mobility impairments, ensuring that the venue and activities are accessible to wheelchair users. It is an important consideration for inclusive tourism. The script includes it as a detail that should be specified for the activity.

💡Time and Duration

Time and duration pertain to the start time, end time, and length of the tour or activity. These details are crucial for customers to plan their day and understand the commitment required. The script uses the example of a three-hour food tour to illustrate how to input this information.

💡Cutoff Time

The cutoff time is the latest time by which customers can make a booking for a particular tour. It is a critical parameter for last-minute bookings and affects the availability of the tour. The script explains that setting this time close to the start time can increase the likelihood of receiving bookings.

💡Mock Option

A mock option is a hypothetical or example setting used to demonstrate the setup process for a new product option. It helps in illustrating the steps and considerations involved in creating a real product option. The script uses the term in the context of setting up a food tour as an example.

💡Finalize

To finalize means to complete or make something definitive. In the context of the video, it refers to the last step in the process of setting up a product option where all details are confirmed and the option is ready for customers to book. The script instructs to 'click on ‘Continue’ to finalize the step' after setting the cutoff time.

Highlights

To publish a product, create product options which are different versions of the same tour.

Options allow travelers to choose the experience that fits their needs.

A product must have at least one option with specific prices and availability for bookings.

Create a mock option for a food tour by following prompts after clicking ‘Create new option’.

The title for the first option is automatically created, and a reference code is added for tracking.

Include additional details about the activity, such as maximum group size and language of the guide.

Specify if the activity is private or shared, and if customers can skip lines at attractions.

Mention if the activity is wheelchair accessible to cater to all customers.

Input information about the time and duration of the activity, whether fixed or within a period.

For a three-hour food tour, select the duration and confirm the cutoff time for bookings.

The cutoff time determines the latest customers can book, influencing last-minute bookings.

For a 6 p.m. tour, decide if bookings are allowed up to 5 p.m., selecting '60 Minutes' if so.

Covering the first part of setting up product options for different tour experiences.

For small differences like languages or skip-the-line access, add an option to an existing tour.

For big differences, like a completely different itinerary, create a new product.

Additional resources for unanswered questions can be found at supply.getyourguide.support.

Transcripts

To publish your

product, you will need to create product options.

Options are essentially different

versions of the same tour.

For example, you might offer a basic city tour

where one option could include

an optional lunch and the other one not.

They allow travellers

to pick the experience that best fits their needs.

To get your product ready for bookings,

your product must have at least one

option detailing specific prices and availability.

Now let's set up a mock option for a food tour.

Click on ‘Create new option’

and follow the prompts to set it up.

When you create your first option,

the title will be automatically created for you.

In this step, you will simply add your option

reference code to keep track of

which option the customer has booked.

In the second step,

you can add

additional details about your activity,

such as the maximum group size,

the language of the guide,

if your activity is private or shared,

if customers will skip

the line to get in an attraction,

and whether your activity

is wheelchair accessible.

Continue from there by inputting information

about the time

and duration of your activity,

whether it lasts for a specific amount of time

or it allows customers to use their ticket

any time within a certain period.

Our food tour lasts about three hours,

so we'll select the first option

and then select three hours,

then confirm the cutoff time for bookings.

The cutoff

time is the last available time

that customers can book your tour.

The closer

it is to the start time,

the more likely you will get last minute bookings.

So, for example, if you're offering a 6 p.m.

tour, can people book it at 5 p.m.?

If yes,

you'll then select ‘60 Minutes’

and click on ‘Continue’ to finalize the step.

We've now covered the first part

in setting up your product options.

Remember, for small differences like languages

or skip the line access,

simply add an option to an existing tour.

For big differences for example, an experience

with a completely different

itinerary it's best to create a new product.

Now go ahead and start

setting up your product options.

For any questions

not answered in this video series,

remember you can find additional resources

at supply.getyourguide.support.