【スタンフォード式「人生デザイン講座」】キャリアの悩みを克服する「グッドワーク日誌」/日本人を縛る「アンカー問題」/デザイナーのように人生を設計する全ノウハウ/「細かい褒め」が職場を変える/
Summary
TLDRこのビデオスクリプトでは、日本における企業文化における人々の不満やキャリアの停滞を背景に、デザイン思考を用いたキャリアの改善方法が議論されています。デザインは問題解決技術として、新しいものを創造する能力を指し、デザイン思考は人生の未来に適用されることで、人々が自己実現と共感を深める方法として機能します。スクリプトでは、仕事に対する不満を超え、自己成長や新しいアイデアを生み出すための具体的なアドバイスが提供されています。
Takeaways
- 🌏 外国文化中的公司氛围可能非常僵化,避免冲突,保持面子,缺乏尊重,这使得真正的对话和团队合作变得困难。
- 🔍 设计不仅仅是图形或室内装饰,它是一种解决问题的技术,设计师擅长创造世界上从未存在过的新事物。
- 🎓 斯坦福大学教授的设计课程不仅包括产品设计,还包括服务设计,如银行服务,强调设计思维是一种解决问题的方法。
- 🔑 设计思维包括原型制作和对用户的理解,以及将这些工具应用于个人生活,以设计未来。
- 🇯🇵 日本超过93%的员工报告自己对公司感到疏离,但他们不愿意换工作或创业,形成了一种困境。
- 🤔 摆脱困境的第一步是激发好奇心,好奇心是人的天性,可以通过对工作或同事的好奇来启动。
- 🛠️ 设计你的生活课程建议从小处着手,尝试小的改变,观察它们如何影响满意度,然后逐步增加更多的尝试。
- 📓 通过“好工作日记”记录每天的自主性、关联性和能力感,提高对自己工作体验的认识和控制。
- 🔄 重新构建问题框架,例如将工作与生活的平衡转变为健康、爱情、工作和生活的平衡,寻找新的可能性。
- 🎼 通过个人项目,如音乐制作,即使在不放弃日常工作的情况下,也可以实现创造性的自我表达。
- 🌟 通过给予他人具体和详细的正面反馈,可以增强工作场所的人际关系和积极氛围。
- 📈 面对快速变化的工作环境和AI技术的发展,采用设计师的心态,拥抱变化,设计自己的未来,而不是被动规划。
Q & A
なぜ日本の企業文化は非常に硬く、対立がないように見えていますか?
-日本の企業文化では面子を保つことが重要で、人々は真実を伝えることを避け、他人と対立を避ける傾向があります。これは職場でのコラボレーションやブレインストーミングを妨げています。
「デザイン」という言葉はどのような意味を持っていますか?
-デザインは問題解決技術として捉えられており、新しい世界に存在しないものを創造することに優れています。製品やサービスのデザインを含みます。
デザイン思考とは何を意味していますか?
-デザイン思考は問題解決の方法であり、プロトタイピングやユーザーへの共感を通じて新しいアイデアを生み出します。
93%以上の日本の労働者が企業内で脱線していると言われていますが、なぜ彼らは転職しないのですか?
-多くの日本の労働者は職場に留まることで安全を確保したいと考えており、転職を通じて新たなキャリアをスタートさせることを避けています。
自分のキャリアに取り憑いていると感じた場合、どのようなアドバイスがありますか?
-好奇心から始めて小さなステップを試し、新しいアイデアを得ることで徐々に状況を変えることができます。
「良い仕事ジャーナル」とは何であり、どのように役立つのですか?
-良い仕事ジャーナルは、自主性、関連性、能力を高めるための練習で、日々の小さな成功を記録することで自己効力感を高めます。
「アンカー問題」とは何を指していますか?
-アンカー問題は、自己に無理な条件を課した問題を抱えている状態で、その問題を解決するための枠組みを変えることで解決策を見つけることができます。
人生をデザインするという考え方は何を意味していますか?
-人生をデザインすることは、状況に応じて自分の未来を再設計し、より強靭で適応的なライフスタイルを持つことを意味します。
デザイン思考を応用して職場環境を改善するにはどうすればよいですか?
-職場環境を改善するためには、同僚の仕事を認め、詳細にフィードバックを与えることで関係性を築くことができます。
現在の日本の職場における孤独感はどのようにして軽減できますか?
-人々を再びつながるよう好奇心を向け、コラボレーションを促すことで孤独感を軽減することができます。
シリコンバレーの「もしも直せないなら、その特徴にしてしまう」という考え方はどのようにして職場に適用できますか?
-職場で直面する問題や制約に対して、それを肯定的に捉え、それを自分の強みや特徴として活用することで、ポジティブな変化を促進できます。
Outlines
😀 カルチャーとコラボレーションの障壁
第1段落では、企業内の文化が人々を不満にさせ、コラボレーションやブレインストーミングを妨げていると述べています。デザイナーとして問題解決技術を駆使して新しいアイデアを生み出し、未来をデザインすることが重要だと強調しています。また、日本の93%以上の労働者が企業内で脱線していないが、転職や独立を避けているというジレンマにも触れています。
🤔 職業における「固定観念」の克服
第2段落では、人々が職業に「固定観念」を持っており、それが進む途中で阻まれる原因となっていると説明しています。デザイナーの考え方を応用し、問題を再フレームして解決策を見つける方法が提案されています。また、自己実現のための小さなステップを試すことの重要性や、デザイナーの観察力と好奇心を活用することが求められます。
📔 「良い仕事ジャーナル」の効果
第3段落では、「良い仕事ジャーナル」というエクササイズを通じて、自己の職業生活を改善する方法が紹介されています。毎日の小さな成功を記録することで自己肯定感を高め、積極的な行動を起こすことができるとしています。また、人々が抱える「お金と意味」の二項対立を超えるために問題を再フレームする方法も提案されています。
🎶 音楽制作と個人の創造性
第4段落では、個人が音楽制作を通じて創造性を追求し、職業と創作活動を両立する例が取り上げられています。音楽制作を始めた人物が、自分の音楽を公開し、リスナーからのフィードバックを得ることで自己実現を果たしていると述べています。これは、人々が自分の可能性を広げ、新しい道を模索するための一つの方法とされています。
🌟 ポジティブフィードバックの力
第5段落では、ポジティブなフィードバックを提供することの重要性が強調されています。具体的で詳細にフィードバックをすることで、職場での人間関係を強化し、自己実現感を高めることができるとしています。また、テクノロジーの進歩とAIの影響を考慮して、将来のキャリアをデザインし、適応していく必要性が語られています。
Mindmap
Keywords
💡文化
💡問題解決
💡デザイン
💡好奇心
💡プロトタイピング
💡共感
💡自己実現
💡仕事の不満
💡アクティビティ
💡自己報道
Highlights
在公司文化中,人们避免冲突、保持面子和礼貌,导致沟通和合作困难。
设计不仅仅是图形或室内装饰,而是一种解决问题的技术,设计师擅长创造世界上从未存在过的新事物。
设计思维被视为一种问题解决方法,包括原型制作和对用户的理解。
设计未来是设计思维的延伸,关注个人生活和世界需求。
超过93%的日本员工感到在公司中缺乏参与感,但他们不愿意换工作或创业。
摆脱困境的第一步是激发好奇心,这是人类的自然心态。
尝试小步骤来改变现状,例如设定低门槛,逐步进行改变。
通过好奇心和尝试新事物,人们可以摆脱困境,找到新的想法和动力。
锚问题是指人们在问题中嵌入了不可能的答案,导致自己陷入困境。
接受问题并重新构建问题,可以帮助人们摆脱锚问题。
通过好工作日志,记录每天的自主性、关联性和能力感,可以提升工作满意度。
重新构建问题框架,如将工作生活平衡改为健康、爱、工作和生活,可以提供更全面的视角。
通过重新构建问题,人们可以从二元对立的思维中解放出来,找到新的解决方案。
关系是赋予生活意义和方向的最重要的因素。
通过好奇心和与他人的连接,可以减少孤独感并提升生活质量。
通过具体、详细的正面反馈,可以建立积极的工作环境和人际关系。
设计思维包括同理心、原型制作和用户理解,这些技能可以帮助人们在工作和生活中找到更好的解决方案。
面对快速变化的技术和工作世界,设计思维提供了一种适应性和创造性的方法来塑造未来。
现实是唯一可以改善的地方,设计师的思维方式是接受现实并寻求改善。
Transcripts
[Music]
foreign
[Music]
culture in the companies where people
are stuck is very stiff
no confrontation save face
loss of deference be very very nice
don't confront people
great
great so I can't have a real
conversation I can't get in teams and
have collaboration and brainstorming you
know I can't do any of those things
here's what you can do the first step is
to say okay well we got to get started
somehow we need some energy to get
started right to get unstuck and the
energy comes from Curiosity
foreign
TV I like to kick off the interview by
asking you what design means because
um in Japan we use the term design but
it kind of means like a graphic card you
know designers so please uh explain to
us what design means in your purpose
well I'll take a whack at that because
you're right design has a lot of
different meanings and sometimes when I
say I'm a designer people say oh do you
design you know clothing or do you
design you know like interior design
things like that so I mean we talk about
design as a as really um almost like a a
problem-solving technology designers are
good at coming up with new to the world
things when I was at Apple I was working
on the first laptops when Dave was at
Apple even long before me he was working
on the first Mouse so you know designers
also can design things like the
Macintosh and mice and you know displays
and stuff but also you know I teach
design at Stanford for products like
that and services you can design banking
services
but but we really think of design uh and
design thinking as a as a
problem-solving method
engineering thinking if you've got a lot
of data you can engineer things business
thinking if you you know have some idea
about the markets and the users you can
you know design business things but uh
designers really are for good for
Designing new to the world things things
that have never existed before we have
lots of techniques for prototyping and
and empathy for users and understanding
people and then when Dave and I got
together in 2007 it was really clear
that design was you know like the most
interesting thing to design is your
future so we took all of those tools for
for design thinking and just applied
them to our lives empathy for ourselves
empathy for what the world needs you
know coming up with lots of different
ideas for for future lives and it turned
out to be a really nice fit
um
thank you so um in Japan
um I'm I suppose you wrote this in your
book but more than 93 of Japanese
workers report themselves as disengaged
in a company and at the same time um
they're not willing to switch jobs or
start on their company so we're kind of
stuck in a dilemma so yes very stuck so
could you give us advice and you uh you
mentioned a lot of tips in your book so
could you give us some uh practical
advice for those people who are stuck in
their careers
well I mean I'll give you a I'll start
and then Dave's Dave's got some other
things um you know I'm almost everybody
who comes to a designing your life class
or designing your life Workshop we run
workshops now for for 20-somethings and
people in you know in their mid-career
and Dave's working with folks who are
retiring and thinking about new careers
and stuff at Stanford
um Everybody reports themselves stuck
somehow
but you know but but everybody's got a
chance to be unstuck and we say well
first step one is you know even though
maybe you know you you think you have to
keep this job it's a safe job you don't
like it but it's safe okay that's fine
um it's one reason to have a job is to
make sure you've got enough money to be
you know secure no problem and you know
that's not that's not a bad thing
um it's kind of a new idea that people
want to be you know happy and fulfilled
in their jobs sometimes jobs are just
for making money and you were happy in
other things in your life
but if you're stuck the first step is to
say okay what well we got to get started
somehow we need some energy to get
started right to get unstuck and the
energy comes from Curiosity
so natural mindset of humans all humans
are naturally curious no but if you've
been in a job for a long time
particularly if maybe you know your boss
is difficult or the job is difficult
you've sort of learned to not be curious
or to not really think for yourself just
do what you're told you know just just
do what you're told and yeah have as
little friction as possible but that's
okay because you can get curious about
about almost anything you get curious
about a hobby you can get curious about
maybe doing something on the side or you
could just get curious about the other
people that you're working with because
one of the other natural mindsets of
people is to be connected related we
like to we like to work we like to be on
teams and particularly in Japan people
want to have Harmony they want to have
you know peaceful Harmony in the office
so get curious about the other people in
the office and how might you engage them
or help them so curiosity is step one
and step two is to try try little things
we you know you saw in the book
or said set the bar low
don't try to you know change your life
change your job change everything at the
same time Marlo let's let's maybe do one
thing this week and see how it changes
maybe my my satisfaction and then try
one more thing in a few weeks and and if
you're curious there's always something
you can try and once you get going
everybody reports one of the number one
things about the dyl method is they feel
unstuck because they feel like hey I've
got curiosity I've got a list of things
to try they're not very scary they're
small
and
once I tried them
I get new ideas right because try
something and you have some more ideas
my my step you want to talk about steps
three and four Dave
well no what I actually can do is I'm
going to back up a little bit because
you know I think what Ryan is describing
is there's a there's a pandemic in Japan
among the workforce which I've got the
young adult Workforce
um of a particular version of what we
call an anchor problem oh
there are two kinds of problems where
people are I mean again getting people
unstuck is our primary job we worked
with a company called creative live to
develop an online video version of our
course and the version of stuck with
what we call a gravity or an anchor
problem is really stuck so an anchor
problem is perhaps the more pernicious
of the two and that's the one you just
described and an anchor problem means I
am now anchored like a big steel thing
on the bottom of the ocean and I've
anchored myself
because I stuck the answer to my
question inside my question except the
answer I put inside my question is
impossible
um
and the kind of weird anchor problem we
have described is
Dan and Bill
I hate my job
can you help me find another better job
outside the company without having to
leave
so I'm not gonna leave I'm not going to
give up my salary I'm not going to go
through the scary process of leaving the
big you know caretsu-based company you
know um but so without leaving can you
help me get a better job at another
company
no no
I'm totally stuck
now what do you do with an anchor
problem
you accept the problem
that you're stuck on and then you
reframe to a different problem like okay
you don't want to leave
all right we accept that it's too scary
fine hey Dave and Bill
In This Very constrained job description
working for this old school manager in
this highly established very stiff
company
can you help me have a better time stuff
oh okay
and the answer that is absolutely we've
got a bunch of ideas about that or
I really want a better job and can you
help me overcome the fear and panic of
leaving my secure position
um that's a very different problem now
those either those problems I can solve
I cannot solve can you help me get a
better outside job without ever leaving
which is really what you're saying your
listeners are saying yes right
and when you're sympathetic to the
problem I really want to get out of here
and I really like my security
pick one so if you get the security by
the way there are little things you can
do on the job the first thing you can do
is even inside the job you have
these three things Bill mentioned
autonomy relatedness and competency I
want to feel like I have some power I
want to feel like I'm working with other
people and I want to feel like I'm
getting good at what I do everybody
wants those things yes inside your
little job all three of those things
exist
so we have an exercise called the good
work Journal good work Journal
and every day at the end of the day you
write down
if you've experienced them answers to
the following questions today
what did I initiate what did I start on
my own not every day you do but and
today maybe it's nothing
you know tomorrow maybe I thought up a
new report form from my boss whatever it
might be
um so did I start something it can be
that simple just oh it could be a small
ass oh yeah it can be a small ass
I initiated a more efficient route on my
commute I found that last one oh great
how far it can be as simple as I brought
some flowers in for the break room to
make it more beautiful okay
I did that I did that all by myself okay
I decided I didn't need a choice and my
colleagues go oh thank you for the
flowers Ah that's good
who did I help ah I helped Ryan together
his podcast anyway yeah and what did I
learn
did I learn anything today meaning I'm
becoming more confident you write those
three things down whenever they occur on
by no means does all three occur every
single day at the end of a week you look
at your whole list and there are half a
dozen things that work and then you go
back and you go yeah I did that
you can't enjoy it if you don't notice
it and if you don't write it down you
won't remember that you notice it it's
all about paying attention
designers are good observers that
Curious Thing I am curious when I
initiated collaborated and helped people
and if I write those things down I get
to keep them we call it name it and
claim it if you name what you did and
write it down you go that's mine see I
did it so you're in charge of your own
experience of your day the first thing
to do is get out of your day everything
that's there many people
while waiting for you know I didn't get
to live the DJ life today so my whole
life is horrible wait a minute there's a
whole bunch of good stuff right in front
of you
for God's sake get that
I see how long do you should keep your
Journal foreign
the first couple of times you do it you
wanted to say well nothing happened I
didn't say no you know my day like it
always sucks and then you'll go well you
know I did bring the flowers in that
morning and everybody thought that was
nice you know I could do something like
that again or maybe um you know I'll
I'll bring in some uh you know it's uh
it's a Moon Festival I'll bring in some
some cookies you know I mean it doesn't
happen or it could be you know hey
it was well written to the point and
clear and you reply and say
okay she designed that was a wonderful
email I completely understood what you
said the first time that's a rare
experience for me I just want to say how
much I appreciate the care you put into
writing an efficient email I wish we all
did that
and you just say thank you to somebody
for that you just noticed that and you
know and next time that person bumps
into you in the hallway like holy cow uh
so you you can transform your own
experience with something as small as
that
so after
the journal for us
he there comes
the quite impact or maybe meaning so
these are the questions uh people in
Japan have confronted so what should we
do yeah
well again you know what a lot of times
people say well you know I work so much
and I have no balance work-life balance
or you know I could work for money
but there's no meaning in that but if I
had a meaningful job maybe I was working
in a school helping kids but I don't
make any money so every time
you ask a question there's a built-in
you know uh a framework on that question
and this question is there's only two
choices it's a binary
I have more money I have less meaning I
have more meaning I have less time here
the world doesn't work that way
there are lots and lots of ways to get
money and meaning and impact and so one
of our reframes is you know work-life
balance no it's not work and life it's
health love life work it's it's you know
it's it's uh it's work love health and
play so it's four things and you and
it's and it's a dashboard and you can
optimize it a different way in the money
versus meaning think it's not just money
and meaning there's money there's impact
and there's expression in the creative
economy people you know have the
opportunity to express themselves they
don't get paid in money they get paid in
expression dollars if you will or impact
dollars in the impact world so when you
can reframe quick example so Bill I
literally I was just playing a brand new
digital orchestral
instrumental album by Michael King it's
a guy that I had coffee with years ago
and he read the book and he's he does a
little you know digital you know Tech
writing on the side and he's always
thought I should be
a music producer a composer yeah and you
know he realized he's not going to make
a living doing that and he written in in
the books you know the only person
getting my way is me and it took him
years to get it done but he just
finished his first album which he did
completely on his own completely on the
side completely for free
and he feels terrific because he has
creative outcome so a lot of times these
these barriers are aren't really there
when you reframe the problem so
reframing is one of our minds when you
reframe the problem just like but
reframe the anchor problem give yourself
freedom
if you stay in the false binary if I
have more of this and I have less of
that then you you can't win your brain
will automatically make it a zero-sum
game that's just the way we're wired and
then you can't win so reframe out of
those bad problems and and pick a better
better framework like you know work love
health and play instead of just work
life you know look it's life life it's
life at work it's life at home it's life
in my relationships and the number one
thing that gives you the sense that your
life is Meaningful and that you're going
somewhere and that something matters is
relationships and what I'm concerned
with more about than 93 of disengaged
workers is the amount of loneliness
that people talk about in Japan
that people are deeply lonely
but some people don't even maybe leave
their you know leave their Apartments
because they're so lonely we need to
reconnect people I see that's where
you're gonna find that's that your
curiosity
should mostly be directed to other
people because people are the
interesting things and when you and when
you can collaborate so he did his first
album you know by himself and he feels
great and somebody's gonna somebody's
gonna hear that album and they're gonna
say I gotta call this guy I love his
stuff and then he's maybe he's going to
collaborate and who knows maybe you know
the album will go up on YouTube and
he'll he'll actually get lots and lots
of you know people to listen to it but
you got to get out and you got to get in
the game and you can't get in the game
if you're if you're disengaged
or if you if you just can't you know now
look we have I have tremendous sympathy
if people have
actual depression or or some kind of a
condition a medical condition that's a
different thing right then they need to
find some help but most people can can
help themselves like we're talking about
but just by just you know get curious
talk to people try stuff is the next
step and then tell your story and what
Dave's friend did is he told his story
he wrote the album
yeah we went to here that's so exciting
and he did it because he realized that
he was free to do it it just took you
know the attention he gave up the well
I'm stuck here being a tech writer I
can't be a music producer I guess I have
to be unhappy he says who when I mean
okay no
sorry being you know paid well to be a
digital music producer is a really hard
job to get and you don't have the
background you don't have the
connections it's never going to happen
for you Michael I'm sorry it's not going
to happen but you can absolutely make
music oh I see you know and easier than
ever in the digital world and he
realized oh I don't need an orchestra I
don't need a Sound Stage I can do this
whole damn thing with an app ah you know
and he and he it's all orchestral music
he did he doesn't play any of these
instruments but he plays the computer
that generated album
um so it's all that's mindset
there's a there's a saying in Silicon
Valley
so Bill and I were product guys I mean
the 20s you know we had 75 years of
high-tech product development and one of
our old lines is if you can't fix it
feature it ah interesting because if you
can't if there's this thing you're stuck
with
rather than be annoyed by it can you
turn it into a good thing and so let's
take you know Japanese work culture in
the companies where people are stuck is
very stiff
no confrontation save face
loss of deference be very very nice
right
don't confront people
great
great so I can't have a real
conversation I can't get in teams and
have collaboration and brainstorming you
know I can't do any of those things
here's what you can do
people don't mind receiving
affirmation
so rather than just say oh thank you so
much Ryan's son thank you very much
thank you so much
take it to the next step
you can't fix it featured lean into
being appreciative with granularity and
detail
say so so Ryan
I really loved your interview is awesome
thank you so much
that doesn't mean anything
cheerful and I wasn't paying attention
on the third question you asked bill
when you brought up the thing about the
integration of impact as opposed to you
know creativity that really exposed
something that I think a lot of us miss
so I really appreciate you driving into
the question with that kind of clarity
oh
now how often do people talk to you like
that right
not quite often almost never so all
you'll have to do yes
to Cooper complimentary person is listen
carefully and get people detailed
granular feedback
and step one of the design process is
empathy meaning I'm listening very
carefully if all you chose to do at the
office to transform your work because
you are now going to be the specific
granular
detailed positive feedback provider
everybody's going to be crazy about you
in about a month ah
so details they put in Parts details
granularity goes to authenticity ah
it means I was listening to you
I I know you care I can you know I want
relatedness I want and yet we have a
stiff culture well fine I'm allowed to
notice your work
so notice their work and make a specific
personal comment about it in detail
you know evaluate you know when somebody
writes a good email don't just say nice
paragraph three the way you said there's
one thing that was brilliant okay
there's a huge difference excellent yeah
yeah great people are going across the
street it used to be just for more money
and ask for more money and for more
meaning so this issue really is growing
slowly across the entire Globe different
cultures are receiving it very
differently but it's a human problem
so the the change is
we're not putting up with it anymore
it's going to be more disrupted you know
in the future and technology is changing
faster and then there's AI is coming and
jobs are changing so the job world is
changing rapidly I believe the only the
only logical approach is to stop trying
to plan and control your future
and design your future because the
circumstances will change but then you
can but you're more resilient because
you can redesign for the circumstances
designer's mindset is one that's that
Embraces like you know AI is coming well
I think that's really interesting
reality is the only place it can get
better because that's where your life
actually is so if you want things to get
better you got to get here first
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