Operation Excellence: Running your company as a game | Harsha Chaturvedi | TEDxPESITBSC
Summary
TLDR演讲者分享了他与朋友兼商业伙伴Sudhir Achar的故事,他们发现公司普遍存在效率低下的问题,员工和领导之间存在巨大的鸿沟。他们通过将公司运营转变为游戏化的方式,利用即时反馈和社交判断来提高效率和员工参与度。这种方法不仅解决了问题,还极大地提高了公司的运营效率,实现了千倍的绩效提升,甚至让客户参与进来,共同推动公司的发展。
Takeaways
- 😄 演讲者与Sudhir Achar的友谊和商业伙伴关系是故事的核心线索,他们从小相识,成年后重逢并共同工作。
- 🎲 演讲者通过讲述与Sudhir的共同经历,引出了公司效率低下的问题,认为许多公司仅以50%的效率运作。
- 🤔 从员工和领导者两个角度分析了公司效率低下的原因,包括员工对工作的不满和领导者对情况的无知。
- 📊 描述了公司内部存在的“大数据黑手党”问题,即信息不流通,导致CEO难以有效管理公司。
- 🔍 提出了“大分裂”(Great Divide)的概念,指出管理层与员工之间存在巨大的信任鸿沟。
- 🎯 强调通过游戏和社交判断来解决公司内部的效率和信任问题,认为这是有效的工具。
- 🧠 分享了作为新手经理时的经历,意识到员工和领导者在追求满足感方面并无不同。
- 💡 提出多巴胺(dopamine)的概念,解释了游戏如何通过释放这种“快乐化学物”来激励人们。
- 👨👩👧👦 通过穿着网球裙的例子,讨论了社会判断如何影响我们的行为和决策。
- 🚀 演讲者介绍了他们公司如何通过将工作变成游戏来提高效率,包括即时反馈和社交判断机制。
- 📈 展示了这种变革带来的惊人成果,公司性能提高了千倍,客户也参与到游戏中,给予即时反馈。
- 🌟 最后,演讲者鼓励听众将工作视为游戏,认为这可以引发一场改变世界的革命。
Q & A
演讲者与Sudhir Achar是什么关系?
-演讲者与Sudhir Achar是老朋友,也是商业伙伴。他们在演讲者小时候就认识了,后来在大约10年前分开,又在最近重逢并开始一起工作。
演讲者提到公司效率问题,他们发现的公司效率是多少?
-演讲者指出,他们发现公司可能只以50%的效率运作。
演讲者如何描述员工对工作的态度?
-演讲者提到,从员工的角度来看,他们对工作持有非常消极的态度,甚至说他们讨厌工作。
领导们对公司运营的看法是什么?
-领导们感到困惑,因为他们不了解公司内部的实际情况,他们感觉自己像是盲目地领导,面对员工的态度感到束手无策。
演讲者提到的“数据黑手党”是什么意思?
-“数据黑手党”是指公司内部信息不流通,没有人愿意分享数据,导致CEO无法获得必要的信息来有效管理公司。
演讲者认为导致公司效率低下的原因是什么?
-演讲者认为,导致公司效率低下的原因是员工与管理层之间的信任缺失,以及由此产生的巨大的管理鸿沟,即所谓的'Great Divide'。
演讲者提到的解决公司问题的两个方案是什么?
-演讲者提到的两个解决方案是基于人类生物学的:一是利用游戏激发的即时满足感和社会判断,二是通过游戏化的方式提高员工的积极性和参与度。
演讲者如何解释员工在公司中玩游戏的行为?
-演讲者通过自己的经历,解释了员工在公司中玩游戏是因为游戏能够释放多巴胺,这是一种让人感到快乐的化学物质。
演讲者提到的“即时满足游戏”和“社会判断”是如何帮助解决公司问题的?
-通过将公司运营变成一种游戏,员工可以通过完成工作获得即时的满足感,同时社会判断可以作为一种激励机制,促使员工遵守规则并提高工作效率。
演讲者是如何在自己的公司中实施这种游戏化解决方案的?
-演讲者在自己的公司中实施了这种解决方案,通过创建一个每个人都可以参与的游戏环境,使得员工、管理层甚至客户都能通过游戏化的机制参与到公司运营中来。
演讲者提到的公司运营效率提升了多少?
-演讲者提到,通过实施游戏化的解决方案,他们的公司运营效率提升了千倍。
Outlines
😀 儿时友谊与创业历程
本段讲述了演讲者与Sudhir Achar的深厚友谊及其共同的创业经历。两人自儿时起就是朋友,后来因故分开10年,重逢后发现彼此虽有变化,但本性未改,共同创立公司并发现了企业运营中存在的问题。他们注意到公司普遍效率低下,员工对工作缺乏热情,领导层对公司运营状况一无所知,形成了所谓的'Great Divide'。
🎮 游戏与人类行为的启示
演讲者通过个人经历,比较了员工在办公室玩电子游戏与自己打高尔夫的行为,意识到两者在追求乐趣和竞争上的相似性。他进一步探讨了游戏如何激发人的内在动力,释放多巴胺这种使人感到快乐的化学物质,并提出通过游戏化的方法来解决工作中的问题。
🚀 游戏化管理与企业革命
最后一段中,演讲者分享了他们公司如何通过游戏化管理来提高效率和员工满意度。他们将公司运营转变为一场游戏,引入即时反馈和社交判断机制,不仅提高了员工的工作热情,还让客户参与进来,通过积分系统即时奖励公司的表现。这种方法极大地提高了公司的整体效率,甚至达到了千倍的业绩提升,从而证明了游戏化管理的革命性潜力。
Mindmap
Keywords
💡效率
💡游戏化
💡即时反馈
💡社会判断
💡多巴胺
💡大分裂
💡运营卓越
💡角色扮演
💡即时满足
💡创新
💡参与度
Highlights
演讲者分享了他与Sudhir Achar的友谊和商业伙伴关系,以及他们如何重新联系并开始共同工作。
演讲者提到他们发现公司普遍存在效率低下的问题,平均只有50%的工作效率。
从员工的角度来看,许多人对工作持有负面情绪,这影响了公司的整体效率。
领导者也面临着管理上的挑战,因为他们难以理解员工的态度和行为。
演讲者描述了公司内部存在的“大数据黑手党”现象,即信息不流通的问题。
提出了“Great Divide”概念,即管理层与员工之间的巨大鸿沟。
演讲者认为管理专家可能无意中加剧了管理层与员工之间的不信任。
介绍了一种解决效率问题的创新方法:将公司转变为游戏化的工作环境。
讲述了一个关于员工Bob在办公室玩视频游戏的故事,以及它如何启发演讲者。
演讲者分享了自己在打高尔夫时的竞争心态,以及它与工作态度的相似之处。
提到了多巴胺这一“快乐化学物质”在游戏和工作中的作用。
强调了社会判断在塑造行为和提高效率中的重要性。
演讲者解释了如何通过游戏化和社会判断来解决公司的运营问题。
描述了公司作为一个游戏的运作方式,包括员工和CEO的角色。
演讲者提到了客户如何参与到这个游戏中,并通过积分系统提供即时反馈。
提到了通过游戏化实现的公司效率的显著提升,达到了千倍的改进。
演讲者鼓励听众将工作视为游戏,以激发工作热情并提高效率。
最后,演讲者呼吁听众加入这场工作革命,改变世界。
Transcripts
we have just here to have fun I'm just
going to tell you next 15 minutes a
little bit of my 15 years and just go
from there so it's about my buddy Sudhir
achar he's also my business partner I
met him a long time ago when I was a kid
we started playing and that was the
bondage game was the bondage we had a
lot of fun with it we drifted apart
about 10 years ago we met again we met
again and we started working together
and we saw that we changed but our DNA
was the same we played but this time in
country clubs we played golf we had a
lot of fun we were competing just as
badly wood hackle push each other
compete still try to win every time we
started a company and started working on
a certain problem and we noticed that
there is a huge problem in Ana prizes or
in companies and a priceless companies
and the problem was this the problem was
simply the fact that companies are
probably all these great inventions
everything going on companies are
probably working at 50% efficiency just
50% efficiency do you know why let's
look at it from the employees
perspective this is what we think of
work we think of work really
passionately and say you know what I
hate it how many of you are there I hate
it right if that's not enough let's look
at the problem from the other side the
leaders what are they saying
they like the naked thinking man you
know why because they have no clue of
what's going on because they have to
deal with our attitude right so they
have major issues of the fact that they
cannot see anything they are like the
blind leading the blind
so much so that I've heard some of the
CEOs come in and tell me Harsha we have
data mafia said what data mafia yeah of
course nobody gives me anything how can
I run the company not only that I have
to take this company to the promised
land promised land of operational
excellence and vision mission my board
member is beating me up this is the
problem the problem is so bad that in
every company in the world there is a
huge chasm this is a big divide we call
it the Great Divide and you know what
the management gurus have done all of
you I'm sure like there are management
gurus out here we've been taught better
and better ways of widening the gap
because we don't trust the employees the
employees don't trust us so much so
there is one really effective tool that
has been developed and you really want
to see a demonstration of it I might
break things and so please I apologize
in advance and you know what it is it is
this that's what it is it's an effective
tool they beat us up we what do we do
wider is the chasm we hit them more
nobody wants to work the beauty of it is
this can be solved and we have
effectively solved this problem
so let's Park this aside for a moment
and let's go and see the solutions the
solutions are two in nature and they are
not at all related to enterprises or
process or none of the fancy stuff they
made out to be they are based on the
biology of human beings just a moment
ago we did something really cool we
played a game
when we are bored we play games we
compete against each other see who is
winning right so let me tell you a story
about it
this was long time ago when I was a
newbie manager I used to have people
that would report to me you know you can
call the manager breakers when I woke up
I'd pray I hope this guy doesn't come to
work I don't have to deal with him and
one of them let's call him Bob I was
working on a major deliverable and it
was 11:30 on a Friday night and it was a
national holiday I believe so this was
in Dallas I I walked out of my office
and then I saw Bob was out there Bob's
light was lit and this is the guy that
won't stay past four o'clock I'm like
what happened I walk up to Bob and said
Bob what's happening is everything all
right and Bob goes yeah everything's
fine I'm getting to the next level in
the game I said what game he's playing
video games
in the office 11:30 I'm livid so this
guy says I said Bob what are you doing
really in the game I'm killing the dead
what are you doing he was killing
zombies crazy stuff so I said okay Bob I
just walked away it said loser and walk
to him and then at four o'clock in the
next morning I got up worked out at the
gym pushed hard went back to golf right
so I played golf with three other bodies
all CEOs all of them fairly well off for
a grand prize of three golf balls
that's for three golf balls over here
three golf balls this is what we played
for and for this we fought we competed
if you thought this was competition know
we can do better we were really tough on
each other and yet all four three golf
balls that they could have bought the
entire golf ball factory without even
denting their wallet
funny huh what do you do we are crazy
and then on the way back I just realized
that there's no difference from my
disgruntled employee and me both of us
are losers why because this guy is
working on a national holiday he's
having fun all by himself at 11:30 in
the night I have a major deliverable yet
I'm playing golf well I said okay there
must be something to this
we parked this so let's come to the
third problem so we've got a problem
we got one biological discovery and
actually somebody mentioned this is
biological because every time you play a
game you play a game because there is a
chemical that is released called
dopamine and that is a happy chemical
that makes you feel good so every time
you check off something when you do
something it's released so we parked
this aside this is the happy chemical we
have the happy chemical with us leave it
aside
then we go on and we'll talk about the
next solution the second solution is
let's do some experience you're learning
you know this is getting boring too much
talking so let's do some experience
you're learning um all these guys are
waiting for me to do this so let's say I
came into this off this thing wearing
this tennis skirt hey this belongs to my
wife so no complaints now if I came
wearing this what would you say you
would laugh see I I hear people making
snide remarks absolutely right but the
real question the real question is who
taught us that this was wrong who taught
us this do you see what I'm saying
it is incredible
or that somebody out there is teaching
us that miniskirts on men as bad and
that's called social judgment this
social judgment can drive us in the
right direction our society biologically
as human beings we have survived because
we have been taught by our forefathers
don't go touch fire son it's going to
burn
so this is our guidance mechanism so now
we have something cool
let's put it all together let's put it
together so what we did was we had this
major operational excellence problem we
had the operational excellence we had
all of that but the great divide we
fixed it by having people play instant
gratification games with social judgment
you look at any successful company any
place that has worked at incredible
efficiencies they work on social
judgment so example army right so look
at the army instant gratification you I
kill you all I know the other answer I
am dead and if I'm running because I
don't like the army or I'm afraid what
do you do they're not going to call HR
hey he's running away they're going to
turn around shoot you social judgment
everybody is judging you this is what
has driven us to the next level this is
a great discovery because this can
change the world
this can change the world but I'm sure
there are some of you sitting out there
saying oh please sir sure it's one more
dot man if I go out there how the heck
do i implement this that's what we have
done for the last five years we've gone
ahead and literally implemented the
whole company as a game and let's just
play day in the life of club in our
company I walk in
I am no longer Harsha I am zero that's
my avatar name the beauty of it is I get
measured just like everybody else
so I have a scorecard pretty cool
everything I do is instant judgment
instant gratification nice why because
it's an open no more once in a year
judgment where I'm going to fight with
my manager right so if this is not
enough let's go to the other side the
CEO Sudhir is sitting in u.s. in the
Cleveland he can not only see everything
but he can control things by simply
changing the game wow this is cool
not just that our customers actually
come in and play the game if we do good
our customers give us points instant
gratification we do more good nice so
once we get to this what has happened is
the great big chasm we have has been
breached now we have a connection a
conduit so the entire company the
playing field itself is changed it's no
longer somebody pushing a big rock up
the hill it's actually the other way
around because everybody is contributing
to save the company and help the company
if this was not good there are some
other naysayers in our amongst us who'll
Saoirse prove it show me the results are
working when we started our journey we
expected maybe you know like all good
strategies 5 to 10x verse performance we
get a performance improvement of
thousand times a thousandfold increase
so much so customers come in and see
what is happening all because we have
changed the entire company into a game
it's just a game
what's happening with all this is
we are actually starting a revolution a
revolution where you are from your
generation can now go back to work and
say I love my book I love the game want
to be a part of the game join the club
and start thinking game for work and you
will also change the world thank you
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