Human Resource Management | Total Quality Management and HRM | AKTU Digital Education

Summary

This session on human resources management, led by Rishim, delves into the integration of Total Quality Management (TQM) with HR practices. It emphasizes the importance of aligning employee training and motivation with business strategy to ensure customer satisfaction and productivity. The video outlines the principles of TQM, including customer focus, continuous improvement, and empowerment, and discusses their application in HR to foster a quality-oriented and motivated workforce.

Takeaways

• 😀 Total Quality Management (TQM) is integral to HRM as both aim for profitability, productivity, and a customer-oriented, motivated workforce.
• 🛠 TQM focuses on continuous improvement and customer satisfaction, emphasizing the importance of quality in products and services to retain customers.
• 💼 The HR department plays a crucial role in training employees to maintain quality standards and align with the organization's competitive advantage.
• 🔗 There is a direct linkage between TQM and HRM, where HR practices need to be positively related to TQM principles for successful implementation.
• 🌟 Empowering employees is a key aspect of TQM, shifting from a control-based style to one that encourages autonomy and initiative for quality output.
• 📚 Coaching and learning are vital; organizations must provide training to employees to adapt to new technologies and improve service and product quality.
• 🔄 TQM involves ongoing improvement and empowerment, requiring employees to be actively involved in enhancing and improving existing processes.
• 🎯 TQM is customer-focused, with strategies aimed at not just meeting customer expectations but also aiming to delight them to ensure loyalty and retention.
• 💰 Cost-effectiveness is a significant goal of TQM, seeking to reduce waste and defects to lower production costs and potentially offer better pricing to customers.
• 🛑 Prevention of defects and aiming for zero defects is a critical part of TQM, utilizing quality control and monitoring from the raw material stage through to the final product.
• 🔄 TQM promotes methodological approaches in HRM, including job analysis, performance appraisal, and ensuring that every stage of HR practice is quality-focused.

Q & A

What is the primary focus of Total Quality Management (TQM)?

The primary focus of TQM is on customer satisfaction, doing the right things right the first time, applying continuous improvement to processes, and maintaining a high level of quality in products and services.

How does TQM impact Human Resource Management (HRM)?

TQM impacts HRM by emphasizing the importance of employee empowerment, training, and involvement in quality improvement processes, which in turn affects the organization's productivity, profitability, and customer orientation.

What is the significance of employee empowerment in the context of TQM?

Employee empowerment in TQM is significant as it shifts the management style from control-based to empowering, allowing employees to take initiatives and make decisions that contribute to the quality of products and services, thus enhancing customer satisfaction.

How does coaching and learning contribute to TQM in an organization?

Coaching and learning contribute to TQM by developing employees' skills and knowledge in areas that require training, keeping them updated with current technologies and improvements in services and products, thus ensuring the delivery of high-quality outputs.

What is the relationship between TQM and HR practices in terms of customer focus?

The relationship between TQM and HR practices in terms of customer focus is that both aim to meet and exceed customer expectations by ensuring that employees are trained and motivated to deliver quality services and products consistently.

Why is it important for organizations to maintain a high standard of quality in their products and services?

Maintaining a high standard of quality is important for organizations to retain customers, remain competitive in the market, and achieve sustainable growth and profitability.

What is the role of HR in ensuring that the organization's services are quality-oriented?

The role of HR in ensuring quality orientation includes training employees according to organizational requirements, setting performance standards, and monitoring employee performance to maintain quality in services rendered to customers.

How does TQM contribute to cost-effectiveness in an organization?

TQM contributes to cost-effectiveness by reducing defects and wastage, which in turn lowers the costs associated with producing or delivering substandard products or services, and allows for either higher profit margins or cost savings passed on to customers.

What is the concept of 'zero defects' in TQM, and how can it be achieved?

The concept of 'zero defects' in TQM refers to the goal of reducing the number of defects in the production process to nil. It can be achieved through quality control and monitoring at every stage of production, from raw material procurement to the final product delivery.

How does TQM influence the approach to talent management in HR?

TQM influences talent management by emphasizing the importance of placing the right people in the right jobs to reduce staff turnover rates and recruitment costs, ensuring that employees are in roles where they can perform to their full potential and contribute to organizational goals.

What is the connection between TQM and HR practices in terms of performance appraisal?

The connection between TQM and HR practices in terms of performance appraisal is that both focus on setting clear criteria and parameters for evaluating employee performance, with TQM's emphasis on quality outcomes guiding the appraisal process to ensure employees are contributing to the organization's quality objectives.

Outlines

00:00

📚 Introduction to Total Quality Management (TQM) in HRM

The session introduces the concept of Total Quality Management (TQM) and its importance in Human Resource Management (HRM). It discusses how TQM focuses on doing things right the first time, continuous improvement, and customer satisfaction. The integration of HR practices with business strategy and TQM guidelines is highlighted to ensure quality delivery of products and services.

05:01

👥 Empowering Employees for Quality Output

This section emphasizes the importance of empowering employees in the organization. It explains that empowerment leads to employees taking initiative and making quality decisions without constant supervision. The example of tailor-made garments is used to illustrate how employee empowerment can enhance customer satisfaction by allowing timely and customized services.

10:04

🛠️ Training and Continuous Improvement

This part discusses the role of continuous training and development in TQM. It stresses the need for organizations to keep employees updated with current technologies and practices. Training ensures that employees can contribute to quality improvement and adapt to changes, ultimately benefiting the organization.

15:06

🌟 Customer Focus and Satisfaction

Customer satisfaction and delight are central to TQM. This section explains how exceeding customer expectations through special offers and personalized services can lead to customer loyalty and positive word-of-mouth referrals. Examples include promotional offers by companies like Amazon and Flipkart, and exemplary services by resorts.

20:08

🔍 Quality Control and Zero Defects

The focus here is on achieving zero defects through quality control and monitoring at every stage of production. Starting from raw material procurement to the final product, maintaining quality ensures cost-effectiveness and reduces wastage. The methodological approach of TQM aligns with HRM practices, emphasizing standard procedures and performance measures.

25:10

🌐 Linking TQM with HRM

This section establishes the strong linkage between TQM and HRM. It highlights how TQM impacts HR practices by emphasizing self-control, autonomy, creativity, and active cooperation among employees. Proper talent management and placing the right people in the right jobs reduce turnover and recruitment costs. Effective training and a positive work culture foster employee empowerment and leadership, essential for achieving organizational goals.

Keywords

💡Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach focused on improving the quality of services or products through continuous improvement and customer satisfaction. In the video's context, TQM is integral to Human Resource Management (HRM) as it emphasizes the importance of quality in every aspect of an organization's operations. The script mentions that TQM practices are linked to HR functions, highlighting the need for a quality-focused approach in training employees and maintaining a motivated workforce.

💡Human Resource Management (HRM)

Human Resource Management (HRM) refers to the strategic approach to the effective management of an organization's workforce. The script discusses how HRM is intertwined with TQM, as the quality of human resources directly impacts the quality of products and services. HRM practices, such as training, employee empowerment, and performance appraisal, are crucial for implementing TQM effectively.

💡Customer Satisfaction

Customer satisfaction is a key outcome of TQM, where the focus is on meeting or exceeding customer expectations. The script underlines the importance of delivering quality products and services to ensure customer satisfaction, which in turn influences customer loyalty and retention. It is mentioned that without quality-oriented products and services, customers may shift to competitors.

💡Quality Orientation

Quality orientation is the commitment to producing high-quality products and services. The script discusses the necessity for organizations to maintain a quality orientation to stay competitive. It is emphasized that quality is not just about meeting standards but also about delivering the same level of quality consistently to retain customer trust.

💡Employee Empowerment

Employee empowerment involves giving employees the authority and responsibility to make decisions that impact their work and contribute to organizational goals. The script highlights the shift from a control-based management style to empowering management, where employees are encouraged to take initiatives for quality-oriented outputs without constant supervision.

💡Coaching and Learning

Coaching and learning refer to the development of employees through training and education to improve their skills and knowledge. The script mentions the importance of coaching and learning in the context of TQM, where organizations focus on training employees to adapt to new technologies and improve the quality of their work.

💡Continuous Improvement

Continuous improvement is the ongoing process of enhancing products, services, and processes to increase effectiveness and efficiency. The script discusses the Deming philosophy of TQM, which includes the notion of ongoing improvement and empowerment, encouraging employees to be involved in improving existing processes.

💡Profitability and Productivity

Profitability and productivity are financial and operational goals of an organization, respectively. The script links TQM and HRM to the pursuit of these goals, suggesting that a customer-oriented approach and motivated workforce are essential for achieving profitability and productivity through quality management.

💡Customer-Oriented Company

A customer-oriented company is one that prioritizes understanding and meeting customer needs in its business strategy. The script emphasizes that TQM and HRM should focus on creating a customer-oriented company culture, where the organization's performance in sales and revenue generation is directly tied to customer satisfaction.

💡Quality Control and Monitoring

Quality control and monitoring involve the processes of ensuring that products or services meet quality standards throughout their lifecycle. The script discusses the importance of quality control in achieving zero defects, where the organization plans to reduce the number of defects in the production process through systematic monitoring from raw material procurement to the final product.

💡Zero Defects

Zero defects is a goal in TQM where the aim is to produce products or services without any defects. The script mentions that every organization should target zero defects, which can be achieved through quality control, monitoring, and a commitment to reducing the number of defects in the production process.

💡Cost Effectiveness

Cost effectiveness refers to the ability to produce goods or services at the lowest possible cost while maintaining quality. The script discusses how TQM focuses on reducing damages or losses due to quality issues and wastage, leading to cost-effective methods of production and potentially allowing for higher profit margins or lower product prices for customers.

💡Fundamental Changes

Fundamental changes refer to the deep and transformative modifications in organizational practices and processes. The script suggests that TQM necessitates such changes to avoid monotony and to continuously improve, reflecting the organization's commitment to offering better quality products and services.

💡Self-Control and Autonomy

Self-control and autonomy in the context of TQM and HRM refer to the ability of employees to manage their tasks and responsibilities with minimal supervision. The script highlights the importance of self-control in rendering tasks effectively and achieving targets, which is crucial for the success of TQM practices.

💡Talent Resourcing

Talent resourcing is the process of identifying, attracting, and placing the right people in the right jobs within an organization. The script discusses the importance of talent resourcing in conjunction with TQM to reduce staff turnover rates and recruitment costs, emphasizing the need to match employees' talents with job requirements for optimal performance and satisfaction.

💡Job Analysis

Job analysis is the process of gathering, documenting, and analyzing information about a job to determine the tasks, responsibilities, and requirements for successful job performance. The script mentions that TQM should be followed in every training program and job analysis process to ensure quality in job design, enrichment, and enlargement, which contributes to the overall effectiveness of the organization.

💡Teamwork and Training

Teamwork and training are essential components of HRM and TQM, focusing on the collective effort of a group of employees and the development of their skills. The script emphasizes that quality should be ensured in training programs to improve organizational commitment and involvement, which in turn enhances the effectiveness of every employee.

💡Leadership and Empowerment

Leadership and empowerment in the context of TQM and HRM involve the influence of leaders in creating a positive work culture and empowering employees to take initiatives for quality improvement. The script discusses the role of leaders in fostering an environment that encourages team members to focus on achieving organizational goals and maintain quality in their work.

Highlights

Total Quality Management (TQM) is integral to Human Resource Management (HRM), focusing on doing the right things right the first time and continuously improving processes.

TQM emphasizes customer focus, aiming to satisfy and retain customers by delivering quality-oriented products and services.

Quality is crucial for maintaining a competitive advantage in the industry, as customer satisfaction directly impacts product or service success.

HR practices are linked to TQM through the training and motivation of employees to maintain quality standards in services and products.

Both TQM and HRM pursue profitability, productivity, customer orientation, and a motivated workforce.

Employee empowerment is key in TQM, shifting from a control-based to an empowering management style.

Empowerment involves giving employees the autonomy to make decisions that contribute to quality-oriented outcomes.

Coaching and learning are central to TQM, with a focus on employee development and adapting to technological advancements.

TQM involves continuous improvement, with every employee encouraged to enhance and refine existing processes.

Customer delight is a goal of TQM, aiming to exceed customer expectations and create loyalty through exceptional service.

Cost-effective service delivery is a focus of TQM, reducing waste and defects to increase efficiency and profitability.

TQM requires fundamental changes in organizational practices to prevent monotony and promote continuous improvement.

Zero defects is a critical target in TQM, achieved through quality control and monitoring at every stage of production.

TQM is methodological, aligning with HRM practices that follow standard methods for staffing, recruitment, and performance appraisal.

TQM impacts HRM by emphasizing self-control, autonomy, and creativity among employees, fostering active cooperation.

Talent resourcing in HRM, supported by TQM, aims to reduce staff turnover and recruitment costs by placing the right people in the right jobs.

Job analysis in HRM benefits from TQM, ensuring job specifications and descriptions lead to hiring the right talent for the role.

Teamwork and training in HRM are enhanced by TQM, ensuring quality in training programs to improve organizational commitment and involvement.

Employee empowerment and leadership in HRM are strengthened by TQM, creating a positive work culture focused on quality and organizational goals.

Transcripts

[Music]

hello friends welcome back to the

session on human resources management i

am rishim faculty of mba from noida

institute of engineering technology

greater noida and in today's session we

are going to see about total quality

management and how it is going to be

helpful in hrm so

when we talk about human resource

management we are going to see how the

elements of tqm are going to affect it

and what are the guidelines of total

quality management and how is it that we

are going to link hr practices to

business strategy and other areas of tqm

so first and foremost let us understand

what is total quality management

when we talk about total quality we talk

think in terms of doing the right things

and the right things

for the first time itself and how

we do the right things every time and

how we apply

improvement in whatever process we are

doing and how we give importance to the

customer so total quality management

totally focuses on comp the customers

and the improvement in the existing

process so when we talk about the

competition that is prevailing in the

industry today we need to understand

that

unless the product that we deliver and

the services that we are going to

deliver to our customer are not quality

oriented

the customer is not going to get

satisfied and moreover if he is not

happy with the delivery of the product

or the services he or she may shift into

another product so it is very important

for any organization to keep

a tap of the quality and also make sure

that every time it is delivered with the

same competitive advantage and it is

always in the same level of quality that

is being

earmarked by the organization so the

standard practices that every

organization need to follow

is a very very crucial part in terms of

the human resources because it is the

human resource of the organization that

will render the services to the customer

so this becomes a very crucial part of

the hr department to train the employees

according to the requirement of the

organization and ensure that quality is

being maintained so let us quickly see

what is the linkage between tqm and hrm

first and foremost thing is tqm and hrm

both are in pursuit of the same goal

that is profitability productivity

customer oriented company and motivated

workforce so unless the employees are

not motivated they will not be

fulfilling the requirements

of the organization and neither they

will be in a position to satisfy their

customer so when we talk about today's

organization it is towards customer

oriented and the productivity and

profitability totally depends on how

good the organization is performing in

terms of its sales and revenue

generation so ultimately it is always

customer in focus and this is ensured by

the employees of the organization so

if we talk about how

to fully

how to be fully successful and self

sustaining tqm requires extensive

refunctioning of hrm practices and

successful implementation of various tqm

practices are positively related to hrm

function so there comes the relationship

between

hrm and dqm so every practice of tqm

need to be positively related with the

hrm function and this can be possible

through various stages which is to be

followed by hr

so the link between hrm and tqm is

identified in the areas of development

like empowering the people so the

employees in the organization need to be

empowered and there should be a shift

from control based style of management

to empowering management so we talk

about empowering management it means

that

not that every employee should be

feeling the pressure of

being monitored it should come naturally

for the employee to work towards quality

oriented product and services so

rather than the boss always

telling the employee to work in a

qualitative manner it should be on the

part of the employee that he should take

initiatives and the measures in order to

render a good quality output so it is

always important for the organization to

empower the employees how will they

empower the employees the employment

will come when the employee will be

satisfied

with the

product and the quality of environment

that he is receiving so if he or she has

got the leverage to

take certain decisions as per the need

of the hour that is when the employee

will feel more empowered so when we talk

about uh organization say if we walk

into ah outlet of a particular product

and if a customer is expecting some kind

of

you know customers

feedback or if the customer is expecting

some kind of tailor making to happen in

the product that is being offered to him

it is only possible if the employee is

aware of certain guidelines that is

possible to be taken there say for

example if we walk into a showroom for

ah

say for a tailor made

fashion garment and if a customer is

expecting there should be some

alteration to be made in the

fitment of the product the employee

should be aware whether he can make

certain charges ah and make certain

customization to the existing garment if

that is possible then it can be this

offer can be

given or extended to the customer and

hence the customer will feel happy about

it and he will be contented with the

services provided and the product

provided by the organization so this is

not possible if the employee is not

given the empowerment of taking

decisions at that moment and

moreover the management should be having

an approach or an attitude towards

employee that they will be in a position

to take right decisions whenever it is

required so unless that is not

present in the approach of the

management empowerment of the employee

will not happen and next important point

is attention is focused on coaching and

learning

of the employees so when we talk about

coaching and learning here we talk about

the

development of the employees

in the

areas which require some kind of a

training and

organizations focus on current

technology and

the improvement that is happening in the

various areas of the services and the

product so

every employee should be given the

required training whenever it is

ah important and whenever there is a

change happening in the organization so

unless that is not done the employee

will not be trained in the new areas and

if it is not done then tqm will not come

into play so when ah the employee is

given training related to enhancing the

quality of the services or the product

that is when tqm comes in play

and the next important thing that

the deming said about tqm that the

notion of improvement and empowerment is

always there in the dqm process so

every employee should involve themselves

in terms of how they can improve and

enhance the process in hand every

employee should give some kind of a

input

to improve the existing process and

every time he is making some changes or

improvement in it the entire

organization will get benefit out of it

so that are this is how tqm is connected

with hrm the guideline of total quality

management the first and foremost thing

is that

tqm is customer focused and

every organization which is

thinking about maintaining a

high standard and high business growth

they should focus on the need and

requirement of the customer and try to

render the services to the customer

towards retaining them and not for one

time

ah customer satisfaction so

if we talk about service based industry

customer focus is out more important

because

if the customer is not satisfied he may

switch over to another company

and

the strategy that is involved

towards a company wide

involvement in the organization the

first and foremost thing that

every employee within the organization

should think about

what is the strategy of the organization

and what is that we are focusing in the

next few years to come say if we take an

example of companies like infosys or tcs

they focus more towards

high quality customer satisfaction and

working in close

network with the customer and ensuring

that the

benefit that is given by the product

reaches to the end customer in the same

manner as they have planned it so it

involves a lot of ah

you know uh the there is a wide range of

improvement that can happen in the

organization if every employee in the

organization works towards attaining the

organizations goals and the strategy

that has been designed by the

organization

tqm also aims at satisfying or

delighting the customer when we talk

about customer delight the

focus is not just to render the service

or the product uh to the customer when

we talk about delight it is more than

what the customer is expecting so if we

take uh products today uh there are lots

of

online

contests that are happening or offers

that are coming to customers say for

example if we talk about ah the offers

during

festival season or during a particular

independence day or things like that

when the customer is waiting for certain

products to

come with a special kind of offer or a

discount and he gets it during that

particular period he or she

ends up in take making the purchases so

if we talk about companies like amazon

or flipkart there are lots of or offers

that gets floated during a particular

period of time and every ah time the

customer is waiting for such kind of

offers to come in and when the offers

are there the customer ends up

purchasing what he has planned earlier

apart from that

if we talk about a

service industry say for example we talk

about resorts and a customer walks into

the

resort and he makes a plan for a

three-day stay and if the customer finds

that the services given by the

particular resort is good enough and he

extends his stay for another day

it is that

it shows that he is delighted and he is

happy about the services that are given

to him during his day and he

now

feels like he can stay for another day

and he extends his stay with the

particular resort so this is a example

of how customer is delighted if he or

she is given extra care or if his needs

are being satisfied by the organization

and this will help him to be more

oriented towards a particular

organization

when a delightful customer is

completing his sales he or she is sure

about passing this benefit uh to the

organization by either making a purchase

again or

by spreading through word of mouth to

another customer about the services that

he has received from this particular

organization so

a delightful customer is one a retained

customer and two he or she will also be

helpful in expanding the sales of the

organization by referral so this are

some of the important aspects in

tqm as well and

tqm also focuses on cost effective ways

in which a service can be rendered so

total quality focuses on reducing the

damages or the losses happening through

loss of

quality

and also wastage so uh when a service or

a product has less defect that is when

cost effectiveness plays

comes in picture because the total cost

incurred for manufacturing those

defective products will now be saved and

this will become a

cost effective method of making more

production or sales so the organization

should

train the employee

in order to use the

products or even manufacture the

products in a much cost effective manner

if the

wastage is reduced the total cost of

producing the product also will reduce

and this will give either a higher

margin or pass on this benefit to the

customer by providing the product in

much

lesser price when compared to the

earlier price so this are certain ways

in which total quality management helps

the organization

apart from that there is a belief

of fundamental changes that should

happen in the practices of the

organization

when

people do the same process time and

again it creates a set of monotony

amongst the employees as well as the

customer so

change is inevitable and it is very very

important for employees to identify

various

areas where there can be certain changes

that can happen and this will also

give a reflection that the employee or

the the organization is striving to

improve themselves every time they come

up with a new product or new services so

whenever the organization brings new

changes to the product line it means

that they are ready to

make changes and they are ready to offer

a better quality product to their

customers so prevention of defect is

also very very crucial and zero defect

is the target of every organization when

we talk about zero defect we mean that

the

the organization plans to reduce on the

number of defects that are

there in the production process now what

are the ways in which zero defect can be

done

the various methods that can be used for

ensuring zero defect is quality control

and monitoring so when we talk about

quality control it is uh monitoring from

the production stage right from the raw

material and the uh product process

which we are going to use for

manufacturing

so when the raw materials are of a good

quality that is when we will ensure that

there is a good quality output apart

from that the entire process will have

various stages and in every stage if we

are able to

ah

curtail the number of defects

then the end product that we will

receive will also be in a good quality

so

it is not that at the end that we will

be monitoring whether there is a defect

right from the stage 1 or even stage 0

when the raw material is being procured

that is when we have to ensure the

quality and at every stage we should

ensure that quality is

being maintained and if there is any

scope for improvement then it should be

implemented so these are the various

methods in which zero defects can be

maintained and

total quality management is

methodologically ah is totally

methodological

approach and tqm

is

the same as in hrm it is very very

methodological how ah is that happening

because if we take about ah talk about

hrm here we follow a standard practice

of

in every aspect of it say for example we

talk about staffing or we talk about

hiring here we follow a standard method

where in

the entire recruitment process comes in

picture when the hr planning happens and

the staffing is done through a

particular method so every stage is

followed and that is when

the methodological approach in hrm

matches with the tqm approach and

provides meaningful measures for

performance and

guide the employees to put effort in

every stage and all the people who are

involved in the organization to take

meaningful measures for performance so

ah hrm also does the similar kind of

thing wherein performance appraisal is

done for every employee in a periodic

manner and this is based upon the

criteria that is set by the organization

or the parameters that are set in the

organization in which they are going to

get monitored and the skills and the

capabilities of the employees are

being monitored in

in every stage in order to ensure that

employees are effective in the

organization so here we can see that

there is a

complete

linkage between hrm and tqm

so tqm has a high impact on the human

resource management in it emphasizes on

self-control autonomy and creative

creativity amongst the employees and

calls for a great active cooperation

rather than just compliance so

when we

tell about

active cooperation of the employees here

we talk about

the ways in which an employee ensures

that the quality of service that he is

rendering to the

customer

he puts some personal effort in how he

is going to offer that

or how he is going to ah reach out to

the customer and how he is going to make

a difference to the customer

every time he meets them if we talk

about banking

nowadays

most of the process is online but

however

there are relationship managers

appointed for every customer

in the banking process and the role of

the relationship manager here is that he

or she ensures that the customer is

satisfied and whatever

problems he or she is

coming up with it is the role of the

relationship manager to

solve those problems by giving

whatever

possible outcomes are there

whatever possible measures he can take

in order to solve those problems so

when this mindset is not there in the

employee the customer may end up with

you know

having the problem continuously and if

the

issue is not resolved the customer will

feel

disheartened or he will not feel

contented and will start looking for

alternative

products in the market and may switch

over to another product so it is very

very crucial for every employee to put

some personal attention

and

actively cooperate towards the

achievement of the organization's goals

and also ah there is a emphasis on

self-control when we talk about

self-control

in hrm

be it a team or be it an individual

employee

if he or she is ah

allotted a particular task

their needs to have self-control ah in

terms of how they deliver the um the

task so

when a employee is not

being monitored or being monitored

whichever be the condition

even if they are doing the task

independently or in a group without any

monitoring or

being monitored it is very very crucial

that the employee showcase some

self-discipline and self-control

in rendering the task so it is

totally in the hands of the employees as

to how good they

complete their task and how they achieve

their targets

so the impact of total quality

management and talent resourcing placing

the right people in the right job

is going to reduce the staff turnover

rate and the cost involved in

constant recruitment now why is it that

talent

management

requires

uh total quality management

when organization talk about talent

we are very sure that ah it is very

difficult to identify or get right

talent for the organization and the

entire task of recruitment has got

various stages and it requires a lot of

involvement of both time and effort and

also money so it is very crucial that

when we identify the uh

employees or when we recruit the

employees we should find the right kind

of

talent and put them into the right kind

of work because

this will if a

placement of the employee is not done

in the right manner he or she if they

are a very potential employee and if

they have the right kind of talent then

they may end up

being

disheartened and if they do not get the

right kind of challenges they may not be

able to perform to their level of

expectation and

slowly they may

start getting dissatisfied and start

looking into other job opportunities so

when there is a vacancy arising out of

such kind of situation then it becomes

more

cost

i mean it becomes more expensive for the

organization to replace the existing

role and the vacancy that will arise

will also require lot of effort again

for the hr department to make a

replacement and the vacancy cost will

also

add up to the existing cost that is

there in recruitment so ultimately

talent resourcing should be done in the

right manner and

the tqm hr practices

is also there in every stage of

job analysis and also in

other hr practices like organizational

commitment job involvement of the

employee

and

every stage of job analysis also require

total quality management because ah the

various stages of job analysis like job

design job enrichment job enlargement

every

area has got quality involved in it and

the job specification and description

also gains immense benefit in terms of

quality results when compared to the

organization which do not practices tqm

in job analysis

when i say this i mean to say that

if the organization do not focus on

job description or job specification in

a qualitative manner the they may end up

getting the wrong

people for the task and ultimately the

purpose will not be solved and the

quality output will also not get

generated because we would have not

hired the right person for that

particular job so ultimate aim of the

organization should be towards quality

and emphasis should be given towards

every stage quality because

if at any one given stage quality is not

ensured then it will lead to a cost and

that will become burdensome to the

organization

so

hr practices also

requires

teamwork and training

so total quality management should be

followed in every training program that

is being given by the organization

if we do not ensure

quality in training we will not be able

to get the employees to do the task in

the right order because organizational

commitment and involvement again

requires lot of practice and

perseverance from the side of the

employees and this is only possible if

the employees are being trained in the

right manner and the effectiveness of

every employee will improve as he gets

trained and put efforts towards the

quality practices so in employee

empowerment

and

leadership

also requires load lot of

quality and the the entire leadership

activity

requires quality improvement and the

work culture of the organization should

have a positive attitude and leadership

should be in such a way that it creates

a positive environment and a positive

work culture so that the team members

feel contented and fa focus more towards

the achievement of the organizational

goals rather than ah

getting frustrated or not putting their

maximum effort so

empowering the employees is a task of

the leader and if and only the leader is

focused towards quality the team will

work towards achieving the quality if

that doesn't happen then the entire team

may not be functioning

so ah this is how the entire training

practices

requires total quality management and

hrm is linked with total quality

management thank you

you