LAPORAN WAWANCARA MANAJER PT TRACTORINDO MITRA UTAMA

Summary

This interview features a discussion with Hadianto, the Operational Manager and Business Development Head at Traktor Indo Mitra Utama. Hadianto shares insights on leadership, employee motivation, communication strategies, and his approach to managing both satisfaction and dissatisfaction in the workplace. He discusses how he blends different leadership styles—authoritative, democratic, and transactional—based on situational needs. He also highlights the importance of motivating employees through practical examples and personal guidance, emphasizing the role of communication in maintaining company performance and employee engagement.

Takeaways

• 😀 The conversation starts with polite greetings and self-introductions by the speakers, Erni Eryanti and Rizka Awang Sama, from the Faculty of Economics and Business at Universitas Muhammadiyah Surabaya.
• 😀 Hadianto, the operations manager at Traktor Indo Mitra Utama, introduces himself and provides a brief background on his role.
• 😀 Hadianto has been in his current position for approximately two years, taking on his role immediately upon joining the company.
• 😀 The conversation touches on handling employee dissatisfaction, with Hadianto explaining that employee satisfaction is relative and can be influenced by factors like career development, skills improvement, and salary increments.
• 😀 Hadianto mentions that managing both human and material resources is essential to ensuring employee satisfaction, even though it might not be immediately achievable.
• 😀 In terms of communication, Hadianto emphasizes the importance of various methods: written communication (e.g., emails), group communication, and face-to-face interactions.
• 😀 Hadianto believes that a manager must combine different types of communication depending on the situation, balancing written and verbal interactions with body language and direct calls.
• 😀 He explains the significance of coaching and counseling employees, offering support when necessary to prevent a decline in work performance.
• 😀 Hadianto adopts a combination of leadership styles, including authoritarian, democratic, and transactional approaches, depending on the situation and the needs of the employees.
• 😀 The manager explains that motivational techniques should be tailored to each individual, encouraging employees by providing examples and guidance in overcoming challenges, rather than relying solely on theoretical approaches.
• 😀 Towards the end, the conversation shifts to discuss internship opportunities in the company, where Hadianto mentions that positions in various departments such as marketing, HR, and finance are available.

Q & A

What is the role of Hadianto at Traktor Indo Mitra Utama?

Hadianto is the Operational Manager as well as the Business Development Manager at Traktor Indo Mitra Utama.

How long has Hadianto held his current position?

Hadianto has been in his current position for about two years, having joined the company directly in this role.

How does Hadianto handle employee dissatisfaction or unclear performance?

Hadianto addresses employee satisfaction and dissatisfaction by accommodating suggestions and managing both human resources and assets to meet company standards. He believes that satisfaction improves gradually over time, through career development, skill growth, and salary increases.

What types of communication does Hadianto use in his managerial role?

Hadianto uses written communication (e.g., emails for customers, partners, and internal messages), verbal communication (face-to-face interactions), and body language or non-verbal cues. He emphasizes the importance of using the right form of communication depending on the situation.

What are the two main types of meetings Hadianto uses for employee communication?

Hadianto categorizes his meetings into two types: coaching and counseling. Coaching involves providing guidance on work-related issues, while counseling addresses personal matters, such as tardiness or personal problems that affect performance.

How does Hadianto describe his leadership style?

Hadianto adopts a combination of leadership styles depending on the situation: autocratic when enforcing discipline, democratic when discussing issues with team members, and transactional when setting targets and challenges.

What does Hadianto believe is key when using transactional leadership?

Hadianto believes that transactional leadership is useful when setting specific targets and challenges. For example, he might challenge employees to exceed expectations by setting ambitious goals, thus motivating them to perform better.

What motivates employees according to Hadianto?

Hadianto sees motivation as the process of igniting the dormant potential within each individual. He believes that motivation can be sparked by setting examples and providing personal guidance. He also emphasizes that motivation is driven by personal challenges and external pressures, such as family or financial needs.

Does Hadianto apply a specific motivation theory in his company?

Hadianto does not strictly follow a formal motivation theory. Instead, he focuses on practical examples, personal guidance, and positive reinforcement to motivate his employees.

What does Hadianto think is the importance of showcasing personal achievements?

Hadianto believes that showcasing personal achievements, such as academic or professional successes, is not about boasting but about demonstrating potential. It helps motivate individuals by showing that they can overcome challenges and reach extraordinary goals.