Organizational Citizenship Behavior

Summary

This video script compares a company to a small city, where the employees are viewed as citizens. It introduces the concept of organizational citizenship, where employees go beyond their job duties to help the company and colleagues, focusing on long-term success. The script highlights how such employees represent the company both inside and outside the workplace, showcasing their commitment. It emphasizes that companies benefit from cultivating a culture that encourages organizational citizenship, as it leads to employees who are deeply invested in the company's success and values.

Takeaways

• 😀 A company can be viewed as a small city with a mayor (owner or highest-ranking person) and various departments.
• 😀 Employees in this analogy are like citizens of the company-city, having a stake in making the company thrive.
• 😀 Organizational citizenship refers to employees going beyond their normal duties to benefit the company and fellow workers.
• 😀 Employees who practice organizational citizenship are always thinking about the company's best interests.
• 😀 Helping coworkers outside of one's specific job role is a common example of organizational citizenship.
• 😀 Employees who believe in organizational citizenship see the long-term benefits of their actions, rather than focusing on immediate rewards.
• 😀 Long-term employees, who practice organizational citizenship, are desirable to companies because they contribute to sustained success.
• 😀 Organizational citizens represent the company even outside of work hours, speaking highly of it and supporting it in various settings.
• 😀 A company benefits from having employees who are emotionally and practically invested in its success, even when they're not directly being paid for it.
• 😀 Companies should aim to create a culture that encourages employees to be 'citizens' of the organization, fostering loyalty and long-term success.

Q & A

What is the main idea behind comparing a company to a city?

The comparison highlights how a company functions similarly to a city, with the owner as the mayor, various departments like different city functions, and employees acting as citizens. This analogy helps illustrate the importance of employee engagement and their role in the success of the company.

What is organizational citizenship?

Organizational citizenship refers to employees extending their behaviors beyond their regular job duties, actively working towards the company's best interests, even without direct compensation or request.

How does organizational citizenship benefit a company?

It benefits a company by fostering employees who are engaged, willing to assist others, focus on long-term goals, and represent the company even outside of work, thereby creating a more productive and loyal workforce.

How does organizational citizenship impact employee behavior?

Employees practicing organizational citizenship demonstrate behaviors like helping coworkers, contributing to the company's success beyond their role, and working towards long-term goals, making them more invested in the company’s future.

Why is it important for employees to focus on long-term goals?

Focusing on long-term goals leads to greater job satisfaction, loyalty, and stability, as employees prioritize the future of the company over immediate rewards. This also makes them more desirable as long-term employees.

How does organizational citizenship relate to representing the company outside of work?

Employees who practice organizational citizenship take the company’s values and mission with them outside of work. Even when they are not on the clock, they speak positively about the company and represent it to others, which helps strengthen the company's reputation.

What role does a company's culture play in organizational citizenship?

A company’s culture plays a crucial role by fostering an environment where employees feel motivated to act as organizational citizens. If the culture encourages collaboration, commitment, and mutual respect, employees are more likely to go beyond their formal duties.

Why is organizational citizenship valuable for companies?

Organizational citizenship is valuable because it cultivates a committed and proactive workforce. Employees who adopt this mindset contribute to a more positive and productive work environment, improving overall company performance.

How can companies encourage organizational citizenship?

Companies can encourage organizational citizenship by establishing a positive organizational culture, offering recognition for extra efforts, fostering employee collaboration, and emphasizing the importance of the company's long-term vision.

How does the analogy of a company being a city help employees understand their role?

The analogy helps employees understand that just like citizens in a city, their involvement goes beyond individual tasks. They contribute to the overall well-being and success of the organization, fostering a sense of pride and responsibility in the company.