KOMUNIKASI DALAM ORGANISASI

Summary

This video delves into organizational communication, explaining its core concepts and functions. It defines communication as the exchange of messages between a communicator and a recipient, emphasizing mutual understanding. The script contrasts organizations with groups, highlighting the structured nature of organizations. It also covers different types of communication: general, specific, verbal (both written and spoken), and the functions of messages within an organization. Key functions such as task execution, maintenance, human relations, and innovation are explored. Finally, it distinguishes between formal and informal communication networks, underscoring the importance of maintaining clear roles and boundaries within organizational settings.

Takeaways

• 😀 Communication in an organization involves the exchange of messages from the communicator to the communicant, which can be verbal or non-verbal, aiming for mutual understanding.
• 😀 An organization is a group of people working together within a structured framework to achieve common goals, distinguishing it from a simple group by having clear roles and objectives.
• 😀 The difference between group communication and organizational communication lies in structure; organizations have a defined hierarchy with roles such as leaders, subordinates, and clear responsibilities.
• 😀 Organizational communication can be general, which refers to the exchange between an individual and the organization as a whole, and specific, which refers to message flow within the organization’s network, either vertically or horizontally.
• 😀 Vertical and horizontal communication in an organization must be clear and effective to avoid misunderstandings. Vertical communication occurs between superiors and subordinates, while horizontal communication is between peers.
• 😀 Verbal communication in an organization can be oral or written, both of which are crucial for clear message delivery. Written communication aids in clarity and instruction, while oral communication fosters real-time understanding.
• 😀 Written communication in an organization includes letters, memos, reports, and instructions, which serve to document and clarify tasks and decisions within the organization.
• 😀 Organizational messages serve multiple functions: task-related, maintenance of rules and order, human relations, and fostering innovation or renewal within the organization.
• 😀 The task function involves communicating messages related to job duties and responsibilities. Clear written instructions are crucial to ensure effective task performance in the organization.
• 😀 Human relations communication involves understanding the satisfaction levels of organizational members. Feedback methods such as surveys or suggestion boxes are used to assess satisfaction and improve organizational practices.
• 😀 Communication networks in organizations can be formal or informal. Formal communication follows the organizational hierarchy, while informal communication occurs outside of work-related topics, fostering personal connections among members.
• 😀 It's important to maintain professional boundaries in organizational settings. For example, while informal relationships might exist outside the office, professional roles and respect should be maintained within the organizational context.

Q & A

What is communication in the context of an organization?

Communication in an organization is the process of delivering messages from the communicator to the communicant. It can involve both verbal and non-verbal media, with the goal of achieving mutual understanding and ensuring effective communication.

What distinguishes communication in an organization from group communication?

Group communication involves individuals within a group, while organizational communication refers to structured groups within an organization, including clear roles, responsibilities, and a defined hierarchy.

What are the two main types of communication within an organization?

The two main types of communication in an organization are general organizational communication, which refers to the overall relationship between individuals and the organization, and specific organizational communication, which focuses on the flow of messages within the organizational structure, both vertically and horizontally.

What is vertical communication in an organization?

Vertical communication in an organization refers to the flow of messages between different levels of the hierarchy, such as between superiors and subordinates, and ensures clarity and proper understanding of roles and instructions.

What is horizontal communication in an organization?

Horizontal communication involves the exchange of messages among individuals or teams at the same level within the organization. It aims to foster cooperation and coordination between peers.

How does verbal communication function in an organization?

Verbal communication in an organization includes both spoken and written communication. This can involve face-to-face conversations, phone calls, emails, memos, or any written forms like reports and letters. Both forms are crucial for conveying important information, instructions, and feedback.

What are the four functions of messages in organizational communication?

The four functions are: 1) Task function, which is related to the execution of tasks and duties; 2) Maintenance function, which involves setting and maintaining rules and regulations; 3) Human function, which focuses on assessing the satisfaction of members; and 4) Renewal function, which introduces innovations and improvements within the organization.

Why is the maintenance function important in organizational communication?

The maintenance function ensures that organizational rules and regulations are properly communicated and adhered to, which is critical for the organization to operate smoothly and effectively.

What is the role of human function in organizational communication?

The human function focuses on assessing and maintaining the satisfaction of organizational members. This includes gathering feedback through surveys, criticisms, or suggestions to improve the overall working environment.

What is the difference between formal and informal communication networks in an organization?

Formal communication follows the established hierarchy and structure of the organization, such as through official emails or meetings. Informal communication occurs outside of this structure, often in social settings like casual gatherings, where work-related discussions are not the main focus.