Tugas Roleplay Pelayanan Prima di Hotel | SMKN 1 Ciamis - X HTL 1 (Kelompok 5)

Summary

The transcript features a warm and welcoming service experience, where a guest is greeted and assisted with their luggage. The staff provides key details about the guest's room and the location. There's also a polite interaction about room cleaning services, where the guest declines the offer. The environment is complemented by music and applause, creating a friendly and hospitable atmosphere throughout the exchange.

Takeaways

• 😀 Applause at the beginning and throughout the interaction sets a celebratory tone.
• 😀 The script includes background music to create a pleasant atmosphere.
• 😀 A service representative offers to assist with carrying the guest's belongings.
• 😀 The staff provides the guest with a card and key for their room.
• 😀 The guest's room is located on the 2nd floor, in room number 2.
• 😀 The staff expresses gratitude for the guest's attention by saying 'thank you for watching'.
• 😀 The staff offers to clean the guest's room but is declined at that moment.
• 😀 The guest politely refuses the room cleaning service, indicating a preferred time (3 PM).
• 😀 Applause and music continue intermittently, indicating the end of certain sections.
• 😀 The interaction includes polite and professional exchanges, emphasizing hospitality.

Q & A

What type of event or service is being referred to in this transcript?

The transcript appears to be related to a hospitality or hotel service, likely a check-in or check-out process, where guests are receiving assistance with their belongings and room information.

What is the primary action taking place in the transcript?

The primary action involves a guest receiving assistance with their luggage, checking in or out, and being offered additional services like room cleaning.

What language is being used in the script?

The script is in Indonesian, as indicated by the use of phrases like 'Selamat menikmati' (Enjoy) and 'Terima kasih' (Thank you).

What does the phrase 'Selamat menikmati pelayanan dari kami' mean?

'Selamat menikmati pelayanan dari kami' translates to 'Enjoy our service' in English, indicating the speaker is offering hospitality to the guest.

What does the repeated sound of clapping hands signify?

The sound of clapping hands likely represents a polite or celebratory gesture, possibly signaling a warm greeting, acknowledgment, or conclusion of a segment.

What is the significance of the statement 'Kakak berada di lantai 2 Nomor 2'?

This phrase means 'Your room is on the 2nd floor, number 2', indicating the guest's room assignment.

Why is the guest asked if they would like their room cleaned?

The offer to clean the room is a standard hospitality service, where the guest is being asked if they would like their room attended to, but they politely decline.

What time does the guest mention regarding cleaning the room?

The guest mentions that they do not need the room cleaned at 3 PM, suggesting a specific time they prefer the service not to occur.

What is the role of the music in the transcript?

The music in the transcript likely serves as background ambiance, creating a welcoming or relaxed atmosphere during the interaction.

What does the guest’s response to the room cleaning offer indicate?

The guest's response ('No, thank you') indicates that they do not need the room cleaned at that moment, possibly implying they are busy or prefer privacy.