#7 Tata Kelola Unit IT SIMRS RSUP Dr Sardjito Yogyakarta Dodi Naftali, S T

Summary

This presentation provides an in-depth overview of the IT management at Rumah Sakit Umum Pusat Dr. Sardjito, a major hospital in Indonesia. It discusses the hospital's transition from relying on vendors to building an independent IT team, the development of over 100 applications, and its efforts to integrate systems like BPJS and various external platforms. The speaker also highlights the hospital's IT vision, structure, and strategic planning, along with the challenges of managing extensive infrastructure, ensuring data security, and providing essential services. Key aspects include staffing, planning, and adapting to regulatory changes.

Takeaways

• 😀 The speaker introduces themselves as a member of the IT team at Dr. Sardjito General Hospital, providing insights into IT governance in a hospital setting.
• 😀 Dr. Sardjito is a Class A educational hospital and a national referral hospital, with a daily patient load of around 3500–3800 outpatient visits.
• 😀 The hospital's IT team began with outsourcing models in the early 2000s, and by 2014, they became fully independent with their own IT team.
• 😀 Over time, the hospital's IT department transformed from a small installation unit into a full-fledged IT department with multiple specialized teams.
• 😀 The main responsibilities of the IT installation include managing data centers, producing information systems, and ensuring the security and quality of IT services.
• 😀 The hospital's IT vision is to be a trusted leader in handling healthcare technology challenges and developing integrated systems for hospital management.
• 😀 The IT department has various services, such as system production, implementation, data center management, integration with external systems, and infrastructure maintenance.
• 😀 Integration with external systems like BPJS (Indonesian health insurance) and the 'One Health' project are crucial parts of the hospital's IT responsibilities.
• 😀 The hospital employs a team of around 66 IT professionals, including system developers, implementers, support staff, and network technicians.
• 😀 IT development in the hospital follows both planned and unplanned approaches, with the planned development focusing on a 5-year IT master plan, and unplanned development responding to urgent needs or regulatory changes.
• 😀 The IT team ensures regular evaluations of software, hardware, and infrastructure to meet operational demands and evolving technology standards in healthcare.

Q & A

What is the role of the IT department at Dr. Sardjito General Hospital?

The IT department at Dr. Sardjito General Hospital is responsible for managing the hospital's technology infrastructure, developing and maintaining various applications, ensuring data security, supporting system integration, and providing technical support to the hospital's staff.

How did Dr. Sardjito Hospital's IT department evolve over time?

The IT department at Dr. Sardjito Hospital started with a small team working with external vendors, primarily for system development and support. Over time, they transitioned to becoming an independent team in 2013, focusing on building their own IT infrastructure and applications.

What are the key responsibilities of the IT department at the hospital?

The IT department's key responsibilities include managing data centers, developing hospital management systems (SIMRS), implementing and supporting applications, ensuring system security, and providing IT services to other hospital departments.

How does the hospital ensure the integration of various systems?

The hospital ensures system integration through a dedicated team that manages the connection between the hospital's internal systems and external entities such as BPJS (Indonesia's health insurance program), banking services, and insurance providers. Integration is essential for streamlined operations.

What is the hospital's approach to IT team management?

The hospital's IT team is structured based on specialized roles such as system developers, hardware technicians, data administrators, and analysts. Each team is responsible for specific tasks, ensuring that the overall IT infrastructure operates smoothly and efficiently.

What is the hospital’s vision and mission for its IT department?

The hospital's IT department envisions becoming a reliable and trusted partner in handling technological advancements within the hospital. Their mission includes coordinating the development of IT systems independently, managing hospital technology resources, and ensuring compliance with regulations.

What challenges does the IT department face due to the large infrastructure?

With over 3,000 computers and various other IT devices, the department faces challenges related to managing, maintaining, and ensuring the smooth operation of hardware. Even a small issue with a device can lead to significant disruptions.

How does the hospital manage the development of IT applications?

The development of IT applications follows a structured process, including requirements gathering, design, development, testing, and user acceptance testing. Once an application is ready, it is integrated into the hospital's operational systems.

What factors are considered when calculating the required IT team size?

The hospital considers factors such as the scope and complexity of the systems to be developed, the specialization of each role, the volume of transactions and infrastructure demands, user requirements, and financial resources when calculating the IT team's size.

What is the hospital's approach to continuous IT development and updates?

The hospital follows a planned development process based on a five-year master plan, breaking down the plan into yearly goals and monthly tasks. They also accommodate urgent needs or regulatory changes, which may require unplanned IT developments.