#7 Tata Kelola Unit IT SIMRS RSUP Dr. Sardjito Yogyakarta - Dodi Naftali, S.T

Summary

In this informative presentation, Naftali, a member of the IT team at Rumah Sakit Umum Pusat Dr. Sardjito, shares the hospital's IT governance journey. From humble beginnings with simple patient data management in 1992, the hospital’s IT team has grown and evolved, becoming an independent unit in 2013. The presentation covers the team’s structure, tasks, and how they manage over 100 applications, handle integration with external systems, and maintain robust infrastructure. Naftali explains their development process, highlighting careful planning, resource allocation, and ongoing adaptation to technological advancements and regulatory requirements.

Takeaways

• 😀 The speaker, Naftali, introduces himself as part of the IT team at Rumah Sakit Umum Pusat Dr. Sardjito, a Class A teaching hospital in Yogyakarta.
• 😀 The hospital handles 3,500–3,800 outpatient visits daily, with a strong focus on efficient IT operations to manage patient data.
• 😀 Initially, the hospital relied on third-party vendors for its IT needs but transitioned to an in-house IT team in 2013 to gain independence.
• 😀 The IT department at the hospital has grown from 6 staff members to over 20, highlighting its expansion as the hospital's IT requirements increased.
• 😀 The hospital's IT governance structure falls under the 'Instalasi Sistem Informasi Manajemen Rumah Sakit' (ISIMRS) and reports to the Director of Operations.
• 😀 The IT team handles a variety of responsibilities, including data management, software development, integration with external systems, and ensuring the security of hospital data.
• 😀 There are dedicated teams for system production, implementation, hardware maintenance, integration with BPJS (national health insurance), and banking systems.
• 😀 The hospital follows a detailed 5-year master plan for IT development, which is broken down into annual and monthly work plans.
• 😀 IT resource management is carefully planned, considering the complexity of systems, user volume, regulatory requirements, and financial constraints.
• 😀 The hospital maintains over 3,000 IT devices, with a dedicated team for hardware and network infrastructure management to ensure seamless hospital operations.
• 😀 The hospital's IT system is integrated with external systems, such as BPJS and banks, to streamline processes and improve healthcare service delivery.

Q & A

What is the role of Rumah Sakit Umum Pusat Dr. Sardjito in the healthcare system?

Rumah Sakit Umum Pusat Dr. Sardjito is a Class A teaching hospital and a national referral hospital. It is the only vertical hospital in Yogyakarta, Indonesia, and serves as the main teaching hospital for the Faculty of Medicine, Gadjah Mada University (FKMK UGM).

How has the hospital’s IT system evolved over time?

The hospital's IT system started with simple Foxbase software in 1992, initially used to record patient data. By 2001, it expanded to manage patient registration and costs. In 2001 to 2006, the hospital outsourced its IT services, but in 2013, it decided to develop an independent IT team. By 2014, the hospital's IT system had become fully independent.

What are the main responsibilities of the IT team at Rumah Sakit Umum Pusat Dr. Sardjito?

The IT team is responsible for managing technology infrastructure, developing and implementing information systems, ensuring data security, conducting analysis, and integrating various systems, including external systems like BPJS and banking. They also handle hardware, data centers, and system maintenance.

What is the significance of the hospital's website?

The hospital's official website, sarjito.id, provides important information about the hospital, including transactional data. It is a key resource for the public to learn more about the hospital's services and updates.

What is the organizational structure of the hospital's IT team?

The IT department is under the Director of Operational Services and is divided into several service areas, including data center, production of information systems, implementation services, analysis, development, and infrastructure services.

What is the role of 'ISIMRS' in the hospital’s IT system?

The ISIMRS (Information System Management and Services) is responsible for managing and developing the hospital's information systems. It was formed as part of the hospital’s effort to build an independent IT team and oversee more than 100 applications and numerous system integrations.

How does the hospital ensure the security of its IT infrastructure?

The hospital has dedicated teams for data security and server management. These teams focus on protecting the hospital’s systems from external threats and ensuring the smooth operation of their data centers and infrastructure.

How does Rumah Sakit Umum Pusat Dr. Sardjito manage IT staffing?

The hospital carefully analyzes the scope and complexity of its IT needs. It considers factors such as system requirements, the volume of transactions, user infrastructure, and budget. The hospital has specialized roles, including programmers, data administrators, system analysts, and infrastructure technicians, to ensure optimal performance.

What are the hospital's main goals for IT development?

The hospital aims to be a reliable IT service provider within the healthcare sector, to independently develop its information systems, and to ensure integration with external systems like BPJS and banking institutions. They also plan to continuously improve their infrastructure and meet regulatory requirements.

What is the approach to IT development planning at the hospital?

The hospital follows a 5-year IT master plan, breaking it down into annual work plans and monthly tasks. This is complemented by flexible development for unforeseen needs, such as urgent regulatory updates or external demands. Additionally, a structured SOP is followed for handling requests and determining project priorities.