Every Role a Starring Role - Custodial Services | Disneyland Resort

Summary

Allison, a trainer with Custodial Guest Services at Disneyland Resort, introduces the essential role of custodial cast members. Their responsibilities range from sweeping floors and cleaning restrooms to skimming water and managing post-parade confetti. The team actively participates in a unique recycling program, separates waste, and engages with guests through activities like pin trading and character water art. Their most fun task includes inviting guests to assist in creating water art characters. Despite the challenges of maintaining cleanliness, custodial members work collaboratively with other departments to ensure the park stays pristine, reflecting Disney's commitment to cleanliness and guest service.

Takeaways

• 😀 Custodial Guest Services is responsible for maintaining cleanliness throughout the entire resort, including sweeping floors, cleaning restrooms, and skimming water at the Wharf.
• 😀 Custodial cast members play a role in cleaning up after parades by using large vacuums to collect confetti.
• 😀 The resort has an exciting recycling program that separates aluminum from plastics to support sustainability.
• 😀 Custodial Guest Services interacts with guests, helping with tasks like pin trading, providing directions, and acting as a walk-in information booth.
• 😀 A new initiative called 'character water art' involves using water and tools to paint character images on the ground for guests to enjoy.
• 😀 Guests can actively participate in 'water art' by helping to complete the character paintings, such as spinning around to help create a Mickey Mouse painting.
• 😀 One of the biggest challenges for custodial staff is the never-ending nature of their responsibilities in keeping the resort clean.
• 😀 Cast members from other departments also contribute to the cleanliness by picking up trash, helping custodial staff in their efforts.
• 😀 New employees pursuing roles in Custodial Guest Services are encouraged to familiarize themselves with the park and resort to help guests more effectively.
• 😀 The core philosophy in Custodial Guest Services is to ensure both cleanliness and friendliness in the park, reflecting Walt Disney's belief that the resort should be the cleanest and happiest place on Earth.

Q & A

What is the primary responsibility of the custodial team at Disneyland Resort?

The custodial team is responsible for cleaning the entire park, including sweeping floors, managing trash, cleaning restrooms, and skimming water at the wharf. They ensure the park remains clean and welcoming for guests.

How does the custodial team contribute to the park's post-parade cleanup?

After a parade, custodial cast members use large vacuums to help pick up confetti along the parade route, ensuring the resort is show-ready for the next event.

What is the significance of recycling in the custodial department?

Recycling is very important to the custodial team. They separate aluminum from plastics as part of the resort's environmental efforts to promote sustainability.

How does custodial Guest Services engage with guests beyond cleaning?

Custodial Guest Services interacts with guests by offering assistance with directions, trading pins, and helping guests navigate the park. They are like a walking information booth.

What is the new initiative called 'character water art'?

'Character water art' is a new feature where custodial cast members use their tools (like brooms and pans) to create art by painting characters on the ground using water. Guests can also participate in completing the artwork.

How do guests participate in the 'character water art'?

Guests can join in by using a broom to help complete the character artwork. For example, with Mickey Mouse, a guest stands with a broom in a specific place and spins around to help finish the painting.

What is one of the biggest challenges faced by the custodial team?

One of the biggest challenges for custodial staff is that their work is never-ending. They are responsible for maintaining cleanliness throughout the resort, though cast members from other departments also assist with picking up trash.

What advice does Allison give to someone wanting to pursue a role in custodial Guest Services?

Allison advises potential candidates to get to know the entire park and resort, as many guests have specific questions that staff need to address. Familiarity with the park enhances the ability to assist guests effectively.

How does Allison ensure her area is well-maintained?

Allison makes sure that her area is as clean as possible. She strives to uphold Disney's philosophy of keeping the place clean and friendly for all visitors.

Why is it important for custodial staff to keep the park clean and friendly?

It is important because, as Disney says, it is the 'Happiest Place on Earth,' and it's the custodial team's responsibility to make sure it's also the cleanest place on Earth. Cleanliness and friendliness are integral to the guest experience.