DASAR KOMUNIKASI KANTOR - Materi Dasar MPLB Elemen 7 Bag. 4

Summary

This educational video covers the fundamentals of office communication, including its definition, elements, symbols, and the communication process. It explores various types of office communication, such as internal, external, formal, and informal communication. The video emphasizes the significance of effective communication in the workplace, highlighting its functions, such as motivation, control, and information sharing. It also covers the tools and principles for communication, as well as factors influencing its effectiveness. The video concludes with tips for improving communication skills like speaking, listening, reading, and writing.

Takeaways

• 😀 Communication is a process of sharing information to build understanding between individuals or groups.
• 😀 Communication symbols can include sounds, language, colors, images, body gestures, letters, and numbers.
• 😀 Effective office communication involves understanding its purpose, such as control, motivation, emotional support, and information exchange.
• 😀 Communication in offices can be classified into internal and external, oral and written, formal and informal, as well as one-way and two-way communication.
• 😀 The process of communication involves encoding the message, transmitting it through a medium, decoding by the receiver, and providing feedback.
• 😀 Communication symbols, such as sounds or images, carry meanings and facilitate the transfer of messages.
• 😀 The function of office communication is critical for controlling employees, motivating them, and managing emotions in the workplace.
• 😀 Key tools for communication in an office setting include letters, phones, emails, and digital voice messaging.
• 😀 Effective communication depends on factors such as clarity, credibility, and the ability to understand the audience.
• 😀 Developing communication skills in the office is essential for success, with skills including speaking, reading, listening, and writing.
• 😀 Continuous practice and improvement of communication skills in an office environment lead to better productivity and workplace harmony.

Q & A

What is communication in the context of office communication?

Communication in the context of office communication refers to the process of transmitting messages or information from one individual or group to another within an office setting, facilitating the exchange of ideas, instructions, or feedback to achieve organizational goals.

What are the main elements involved in communication?

The main elements of communication include the communicator (sender of the message), the receiver (recipient of the message), the message itself, the media used to transmit the message, and feedback (the response from the receiver to the sender).

Can you explain the concept of encoding in the communication process?

Encoding is the process by which the communicator translates their thoughts or ideas into a specific set of symbols (e.g., words, sounds, or gestures) that can be understood by the receiver. This translation ensures that the message is conveyed clearly and accurately.

What are the types of communication symbols mentioned in the script?

The types of communication symbols include: 1) Sound symbols (e.g., telephone calls, sirens, and horns), 2) Language symbols (spoken or written words), 3) Color symbols (e.g., traffic lights, flags), 4) Image symbols (e.g., advertisements, road signs), 5) Gestural symbols (e.g., waving hands, smiling), 6) Letter symbols (e.g., clothing sizes), and 7) Numeric symbols (e.g., measurement units, phone codes).

What are the different types of office communication based on scope?

Office communication can be divided into two types based on scope: internal communication (within the organization) and external communication (between the organization and external parties).

What is the function of communication in an office setting?

Communication in an office setting serves various functions, including control (to monitor employee actions), motivation (through feedback and goal setting), emotional support (addressing employee stress), and information dissemination (to facilitate decision-making and information exchange).

What factors contribute to effective communication in an office environment?

Factors contributing to effective communication include: 1) Credibility (trustworthiness of the communicator), 2) Context (the relevance of the communication to the situation), 3) Clarity (the message's precision), 4) Consistency (maintaining a uniform approach), 5) Capability (the skills of both the sender and receiver), and 6) Communication channel (the medium through which the message is conveyed).

What are the essential skills needed for effective communication in an office?

The essential communication skills in an office environment include: 1) Speaking skills (for effective conversations, presentations, and speeches), 2) Reading skills (to understand written content and interpret information), 3) Listening skills (active listening to understand the message), and 4) Writing skills (for clear and concise written communication such as reports, memos, and emails).

What are the principles of effective communication?

The principles of effective communication include clear articulation of ideas, using simple and understandable language, ensuring active listening, and providing meaningful feedback that encourages a productive conversation. Additionally, communication should be concise and focused to avoid misunderstandings.

How can communication effectiveness be improved in an office?

Communication effectiveness in an office can be improved by practicing active listening, ensuring clear and consistent messaging, using appropriate communication channels, offering constructive feedback, and developing both speaking and writing skills for better interaction with colleagues and clients.