How to Delivery Room Service Order I Pengantaran pesanan makanan dan minuman ke kamar tamu

Summary

This transcript provides a comprehensive guide to room service delivery, focusing on preparation, procedures, and guest interaction. It covers the essential items needed for a successful room service experience, such as trays, napkins, cutlery, and food covers, along with the steps for delivering food to guest rooms. The script emphasizes the importance of professionalism, courtesy, and efficiency when interacting with guests, including door etiquette, handling complaints, and delivering bills. Key communication examples are included to ensure smooth and respectful interactions between the service staff and guests, ensuring a seamless experience for both parties.

Takeaways

• 😀 The session begins with a warm greeting and a prayer, emphasizing the importance of the time spent together and wishing for future benefits.
• 😀 The focus of the session is on room service delivery, specifically for beginners, new trainees, or those wanting to learn more about room service procedures.
• 😀 Proper preparation for room service delivery includes arranging the room service tray with necessary items such as underliners, cutlery, napkins, and flower vases.
• 😀 Room service delivery requires careful attention to packaging, including using food covers and plastic wraps to maintain food quality during delivery.
• 😀 Ensuring that the order is complete before delivery is crucial—checking that all items ordered by the guest are included (e.g., nasi goreng and juice).
• 😀 A key point in the process is the importance of polite door-knocking etiquette: a maximum of three knocks and being ready to address any issues when guests don’t respond.
• 😀 If a guest does not open the door after three knocks, staff may need to contact the front desk or the bell team to assist with opening the door.
• 😀 Upon entering the guest room, staff should politely ask for permission to enter and inquire about where to place the food order (e.g., table, bed, etc.).
• 😀 It is essential to explain the order to the guest and confirm that everything is correct, ensuring no mistakes in the delivery.
• 😀 Once the order is presented, staff should handle the bill transaction, inform the guest about payment details (e.g., room charge), and ask for their signature to confirm the transaction.
• 😀 After the meal, the staff should inform the guest that they can call for assistance if needed and arrange to collect dirty dishes once the guest has finished eating.
• 😀 The session concludes with important communication etiquette, including walking backward when exiting the room to avoid appearing disrespectful, and saying appropriate goodbyes (e.g., 'Good night' or 'Enjoy your stay').

Q & A

What is the main focus of this script?

The main focus of the script is to explain the procedures and best practices for delivering room service orders, specifically for beginners or trainees in the hospitality industry.

What are the essential items needed for room service preparation?

The essential items for room service preparation include the room service tray, underliner, flower vase, napkins, cutlery, food cover, plastic wrap, and the bill with detailed information for the guest.

How should the room service tray be prepared?

The room service tray should be equipped with necessary items like an underliner, flower vase for decoration, napkins, cutlery, and a food cover. These preparations help ensure the guest’s meal is presented neatly and completely.

What is the protocol when knocking on a guest's door for room service delivery?

When knocking on a guest's door, the staff is allowed to knock a maximum of three times. If no response, they should either ask the room attendant for help or contact the order taker to inform them of the situation.

What should be done if a guest does not open the door after three knocks?

If a guest does not open the door after three knocks, the staff should either ask a room attendant for assistance or contact the order taker to inform them of the situation and request the guest to open the door.

What is the appropriate greeting when delivering room service?

When delivering room service, the staff should greet the guest with a polite and respectful tone, such as 'Good evening, I have brought your order,' and inquire if they can enter the room or if they should remain at the door.

How should the food and beverage be explained to the guest?

The staff should explain the order by confirming the items with the guest, such as 'You have ordered one special fried rice and one fresh orange juice,' and ensure everything is as expected before leaving the room.

What should the staff do after the meal delivery is complete?

After completing the meal delivery, the staff should present the bill, inform the guest of the total charge, and ask if they would like to pay with cash or a room charge. If the guest has finished their meal, they should also inform them of how to return used plates.

How should the staff handle the pickup of dirty dishes?

When picking up dirty dishes, the staff should ask the guest if the dishes can be left in the room or if they can be picked up from outside the door. It's important to ensure the guest is comfortable with the arrangement.

Why is it important for room service staff to walk backwards or sideways when leaving the room?

Room service staff should walk backwards or sideways when leaving the room to avoid appearing disrespectful by turning their back on the guest. This ensures a polite and professional departure.