Menjual Barang Cacat | Ustadz Ammi Nur Baits, ST., BA.

Summary

A customer faces an issue with a mobile phone where the memory card slot is broken, leading to a complaint about the product’s defect. Despite the phone still functioning for calls and WhatsApp, the customer seeks to return the device, invoking Islamic trade ethics. According to a hadith, sellers must disclose any defects in products, and failure to do so constitutes deception. The conversation highlights the importance of transparency in transactions and the consumer’s right to return faulty goods, blending practical concerns with ethical and legal implications in business.

Takeaways

• 😀 The conversation begins with a casual greeting and a mention of a technical issue with a phone that is unable to open images or display them properly.
• 😀 A possible cause for the malfunction is suggested to be a broken memory card slot, which might prevent the phone from functioning as intended.
• 😀 Despite the issue with the memory card slot, the phone is still able to make calls and use WhatsApp, but cannot store data on the external memory card.
• 😀 The person talking explains that the phone's internal memory still works, but the problem lies with the external memory card slot.
• 😀 The phone's condition is deemed to be unsatisfactory due to the malfunction, but it still performs basic functions like calling.
• 😀 The person describes the situation of checking the phone thoroughly, considering returning it or fixing the problem with the seller.
• 😀 There is a reference to a prior transaction or agreement with the seller, where the price was discounted, but the phone still has issues that weren't disclosed.
• 😀 The concept of a buyer’s right to complain about faulty goods is introduced, with a reference to Islamic teachings on honesty in transactions.
• 😀 A reference is made to a hadith of Prophet Muhammad (PBUH), stating that if a defect in a product is not disclosed by the seller, it constitutes a form of deception.
• 😀 The buyer is encouraged to return the phone, citing the principle of returning faulty goods and the seller’s obligation to refund the purchase price or rectify the defect.
• 😀 The conversation touches on the idea that a product should be checked thoroughly before purchase, and the seller should disclose any known issues to avoid future complaints.

Q & A

What is the main issue discussed in the conversation?

The main issue is that the customer is complaining about a broken memory card slot on a mobile phone they purchased, which prevents the use of external storage. However, the phone still works for basic functions like making calls and using WhatsApp.

Why is the customer seeking a return or refund?

The customer is seeking a return or refund because the mobile phone's memory card slot is damaged, and they were not informed about this defect prior to purchase.

What does the vendor explain about the defect in the phone?

The vendor explains that the defect in the memory card slot likely existed before the sale, which would mean that the seller was obligated to disclose the defect to the customer, according to Islamic trade ethics.

How does the vendor refer to Islamic business ethics regarding product defects?

The vendor refers to a hadith from the Prophet Muhammad (PBUH), stating that if a defect in a product is not disclosed to the buyer, it is considered a form of fraud. The seller must disclose any defects to the buyer before the transaction.

What does the hadith mentioned in the conversation teach about business transactions?

The hadith teaches that if a seller is aware of a defect in the product, they must disclose it to the buyer. Failure to do so is considered a dishonest act, or fraud, and goes against the principles of ethical business conduct.

What is the vendor’s stance on the customer’s right to return the phone?

The vendor acknowledges that the customer has the right to return the phone because the defect existed before the sale, and the seller failed to disclose it. The customer is entitled to a refund as a result.

What does the vendor mean by 'the phone still works for basic functions'?

The vendor is indicating that although the memory card slot is broken, the phone can still be used for basic functions like making calls and using WhatsApp, which do not require external storage.

How does the conversation reflect on the relationship between the seller and the buyer?

The conversation reflects a discussion rooted in mutual respect, with the vendor trying to explain the situation and referring to ethical principles. However, it also shows a breakdown in trust, as the buyer feels misinformed about the defect.

Why does the vendor mention that the defect must be disclosed in detail?

The vendor mentions that the defect must be disclosed in detail to ensure that the buyer is fully informed before the transaction. This transparency is important to avoid misunderstandings and to comply with ethical business practices.

What role does Islamic law play in the vendor's explanation of the situation?

Islamic law plays a key role in the vendor’s explanation by providing ethical guidelines for trade, particularly regarding the transparency of product defects. The vendor uses Islamic principles to justify the buyer's right to a refund and the seller’s duty to disclose defects.