Nasabah Bank Mandiri Dijebol Rp 287 Juta Usai Akses Aplikasi

Summary

The transcript details an individual's experience with a fraudulent BPJS phone scam. The person was contacted regarding a potential BPJS card block due to suspected illegal activity, leading to an online session where their phone was remotely controlled. This resulted in unauthorized access to their mobile banking account, causing significant financial loss. The individual has reported the incident to the police and related authorities, including their bank, Mandiri. The investigation is ongoing, with both the police and the bank working on resolving the matter, though no resolution has been reached yet.

Takeaways

• 😀 The person reports a fraud incident involving their BPJS account and mobile banking.
• 😀 They mention receiving a call regarding a suspicious BPJS card deactivation due to alleged drug-related activities.
• 😀 The fraudster instructed them to download a remote control app (TeamViewer QuickSupport) to facilitate the investigation.
• 😀 Through the app, the fraudster gained control over their phone, accessing personal data and banking apps.
• 😀 Their mobile banking application was tampered with, and large sums of money were transferred to other banks.
• 😀 The victim immediately reported the incident to the bank (Mandiri), the police, and related authorities.
• 😀 The police have begun preparing an investigation and are expected to follow up with further updates.
• 😀 Mandiri bank is conducting an internal investigation and asked for additional time, promising to follow up by July 2nd.
• 😀 The victim has submitted evidence such as screenshots of the fraudulent transactions to the authorities.
• 😀 The victim hopes for assistance from the Cyber Crime team of Mandiri and wishes for at least some of the lost funds to be recovered.
• 😀 There is still no clear resolution or compensation as the investigation is ongoing, leaving the victim uncertain about the outcome.

Q & A

What happened on the 19th, as described in the transcript?

On the 19th, the speaker was feeling unwell after visiting the BPJS clinic and was attempting to transfer their BPJS membership to a different healthcare provider. They received a call from someone claiming to be from BPJS regarding the transfer.

Why did the speaker receive a call from BPJS?

The speaker received the call because the BPJS had a report of suspected misuse of medication under their account, and they were informed about the possible blocking of their BPJS card.

How did the speaker get involved in the scam?

The caller directed the speaker to install a remote access app, TeamViewer QuickSupport, which was used to gain control of the speaker's phone. This allowed the scammer to access the speaker's bank account and empty the funds.

What happened when the speaker checked their bank account?

When the speaker accessed their mobile banking app, they noticed that the balance had reverted to zero, and the app was tampered with, indicating their account had been hacked.

What was the response from the police when the speaker reported the incident?

The police informed the speaker that the Forres team was preparing to investigate the case and that the speaker would be contacted for further steps.

What did Mandiri Bank say regarding the investigation?

Mandiri Bank stated that they needed more time for their internal investigation, and they would follow up after nine working days, without confirming whether the funds would be returned.

What is the speaker hoping for from the situation?

The speaker hopes that the Cyber team at Mandiri will provide assistance, ideally by freezing or returning the stolen funds.

What evidence did the speaker provide to authorities?

The speaker provided screenshots and other documentation of the transaction and the data to the police and relevant parties for the investigation.

What actions have been taken by the speaker so far?

The speaker has reported the incident to both the police and Mandiri Bank, and has submitted evidence to the relevant authorities.

What are the main details the police and bank are investigating?

The police and bank are investigating the unauthorized access to the speaker's mobile banking account, which resulted in the funds being stolen after the speaker was scammed by someone posing as a BPJS representative.