Video Pendek Siswa tentang Kolaborasi di dunia Kerja | Tema Kebekerjaan SMK | P5

Summary

The transcript depicts a business interaction between a mobile development company and a client. The company successfully delivers an educational game app for children but faces a major complaint from the client about excessive ads. The client demands a refund or a resolution within a month, threatening to terminate the contract if the issues aren't fixed. The conversation highlights the challenges in meeting client expectations, particularly in app development, where user experience (e.g., ad overload) plays a crucial role in satisfaction and retention. The company agrees to resolve the issue and apologizes for the inconvenience caused.

Takeaways

• 😀 A mobile development company was hired to create an educational game app for children, with a contract value of 300 million rupiahs and a completion deadline of 2 months.
• 😀 The development team successfully completed the project and presented the app to the client, who appeared satisfied with the results.
• 😀 Several months later, the client returned with a complaint regarding the app’s excessive ads, claiming a significant drop in user engagement from 500 million to 100 million users.
• 😀 The client demanded that the development company fix the ad issue or provide compensation, threatening to take further action if not resolved within a month.
• 😀 The development company acknowledged the issue, apologized for the inconvenience, and assured the client that the problem would be fixed.
• 😀 The client emphasized the urgency of resolving the ad problem or face financial penalties (double compensation).
• 😀 Tension rose as the company faced pressure to fix the app within a month or face serious consequences, including the possibility of being fired.
• 😀 The company’s project manager met with the client to discuss the issue, agreeing to correct the problem as requested.
• 😀 The client remained firm, expressing that they did not care about the technical details and just wanted the issue fixed quickly, without further excuses.
• 😀 The development company, despite the pressure, committed to resolving the issue and ensuring the app would meet the client’s expectations within the given timeframe.

Q & A

What was the main issue the client had with the app developed by Semesta Inovasi Jaya?

The client was dissatisfied with the excessive ads in the app, which led to a significant drop in active users, from 500 million to 100 million.

How much was the contract value for the game app development?

The contract value for the development of the educational game app was 300 million rupiah.

What was the initial project deadline given to the company?

The initial deadline for the completion of the app was two months.

How did the company respond to the client’s complaint about the ads?

The company acknowledged the issue and apologized for the inconvenience, committing to fix the problem as quickly as possible.

What was the client’s reaction after the initial presentation of the app?

Initially, the client was pleased with the app, saying it was good and expressing gratitude for the collaboration.

What did the client demand after returning with further complaints?

The client demanded the removal of ads or the creation of a paid version of the app without ads, along with compensation if the issue was not resolved.

How did the client express their dissatisfaction with the app’s performance?

The client expressed frustration by explaining that the user base dropped dramatically due to the excessive ads, directly impacting their revenue and engagement.

What did the client threaten if the issue was not resolved in time?

The client threatened to terminate the business relationship and demand double the refund if the issue was not fixed within a month.

What was the company’s internal response to the client’s complaints?

The company immediately began working on fixing the issue and reassured the client that they would meet the given deadline to resolve the problem.

How did the client communicate the urgency of the matter?

The client stressed the urgency by saying that if the issue was not resolved within a month, they would be forced to sever ties with the company, and even potentially escalate the matter further.