Unclogging the Retail Supply Chain

SupplyChainBrain
11 Oct 202207:44

Summary

TLDR在这段视频中,Mike Curtin,敏捷公司的高级副总裁,讨论了当前供应链的拥堵问题。他指出,消费者在商店中经常面临商品短缺的情况,这不仅影响奢侈品,也波及到必需品。供应链的拥堵不仅在港口、卡车、劳动力和仓库等可见方面,还在供应链的后端造成影响。Curtin提到,品牌所有者正在寻找替代的供应源,以应对工厂因疫情或其他干扰而关闭的情况。此外,新的法规要求证明产品没有使用强迫劳动,这增加了供应链的复杂性。零售商和品牌正在通过制定策略、建立ESG计划和设立首席可持续性官等措施来应对这些挑战。Fender Stratocaster作为敏捷公司的客户案例,展示了通过实施敏捷的解决方案,如何显著提高库存周转率和服务水平,从而改善业务。

Takeaways

  • 🚢 供应链堵塞问题严重,消费者在商店中经常遇到所需商品缺货的情况。
  • 🛒 供应链问题不仅影响奢侈品,也开始影响到生活必需品,如婴儿配方奶粉。
  • 🏭 供应链的后端也存在问题,比如寻找替代供应商的困难,工厂可能因疫情或其他干扰而关闭。
  • 📜 新的法规要求产品可追溯,证明产品没有使用强迫劳动,这对品牌所有者提出了额外挑战。
  • 🔍 品牌所有者需要深入了解并管理其供应链,包括原材料和生产工厂的各个层级。
  • 🌐 环境、社会和治理(ESG)法规的实施,为供应链管理带来了更多复杂性。
  • 🛠️ 零售商和品牌正在寻求解决方案,通过新立法和合规要求来应对挑战。
  • 💡 企业正在建立可扩展的解决方案,以支持未来的增长并应对当前和未来的供应链中断。
  • 🎸 吉他制造商Fender通过实施Legility解决方案,显著提高了库存周转率和服务水平。
  • 📈 Fender通过Legility从每月做出一次供应链决策转变为每周做出决策,从而改善了业务运营。
  • 🔧 企业正在设置首席可持续性官等职位,制定ESG计划和目标,尽管实现这些目标的具体方法仍在探索中。

Q & A

  • 当前供应链面临的主要问题是什么?

    -当前供应链面临的主要问题是堵塞,这导致了消费者商品的短缺,商店货架上出现了空缺,甚至影响到了必需品的供应,如婴儿配方奶粉等。

  • 为什么消费者在商店里会看到空置的货架?

    -消费者在商店里看到空置的货架是因为供应链受阻,导致商品供应不足。这种短缺不仅影响奢侈品或非必需品,也开始影响到日常生活必需品。

  • 供应链堵塞在哪些方面是可见的?

    -供应链堵塞在港口的卡车排队、劳动力短缺、仓库爆满等方面是可见的,这些都是供应链受阻的直接表现。

  • 供应链的后端存在哪些不可见的问题?

    -供应链的后端存在供应受限的问题,比如由于COVID-19或其他干扰导致的工厂关闭,这迫使品牌所有者寻找替代供应源。

  • 新的立法如何影响产品的运输和销售?

    -新的立法要求提高产品供应链的可追溯性,以证明商品没有使用强迫劳动。这不仅涉及制造产品的工厂,还涉及到更深层次的供应链,如面料供应商和棉花供应商,确保没有任何强迫劳动被用于产品的任何材料。

  • 品牌所有者如何适应新的供应链要求?

    -品牌所有者需要更深入地了解他们的供应链基础,包括直接业务伙伴以及这些伙伴的业务关系,确保整个供应链都符合新的法规要求。

  • ESG法规对供应链有何影响?

    -ESG(环境、社会和治理)法规要求公司在环境保护、社会责任和公司治理方面做出改进,这可能会增加供应链的复杂性和成本,但也推动了更可持续和道德的商业实践。

  • 零售商和品牌商如何应对当前的供应链挑战?

    -他们正在通过所谓的“蛮力”来应对,即通过合规新的立法要求,努力理解他们的供应链基础,并寻找长期的解决方案,如实施可扩展的解决方案,以支持持续增长。

  • 为什么供应链问题看起来不会很快消失?

    -供应链问题不会很快消失,因为ESG法规正在逐步实施,对供应链的要求越来越高,而且目前品牌和零售商还在探索如何有效地应对这些挑战。

  • Fender Stratocaster吉他的生产面临哪些挑战?

    -Fender Stratocaster吉他的生产面临的挑战包括生产周期长(约26周)、定制选项多(约15000种),以及缺乏对供需平衡的可见性和能力。

  • Fender如何通过Legility改善其供应链管理?

    -Fender通过实施Legility的解决方案,在六个月内实现了投资回报,库存周转率翻倍,服务水平提高了50%。他们从每年做12个决策点增加到52个,从而更好地平衡了供需。

  • Legility如何帮助Fender提高业务效率?

    -Legility帮助Fender从每月做一次战略决策转变为每周做一次,提高了业务的灵活性和响应市场变化的能力,从而显著提升了他们的业务表现。

Outlines

00:00

🚢 供应链堵塞问题

本段对话中,Mike Curtin,敏捷公司的高级副总裁,讨论了当前供应链的堵塞情况。他指出,消费者在商店中经常遇到想要的商品缺货,导致货架空置。这种情况不仅影响奢侈品,也开始影响到必需品。Mike提到,供应链问题不仅表现在港口、卡车、劳动力和仓库等可见问题上,还包括在供应链后端不那么明显但同样有影响的问题。他还提到了供应链中的约束问题,如工厂可能因疫情或其他干扰而停产,迫使品牌所有者寻找替代的供应源。此外,产品一旦制造出来,还需要遵守新的法规,如可追溯性,以证明产品没有使用强迫劳动。这要求品牌所有者不仅要关注一级供应商,还要深入到二级、三级甚至四级供应商,以确保供应链中没有任何强迫劳动的迹象。

05:02

🎸 应对供应链挑战的策略

在第二段中,Mike Curtin继续讨论了零售商、品牌和商品策划者如何应对供应链挑战。他提到,许多公司正在通过“蛮力”来应对新的法规,他们正在努力理解自己的供应基础,并弄清楚他们的业务伙伴是谁以及他们的业务伙伴又与谁做生意。目前,许多公司正在进行大量的“摸索”和“智库”工作,以确定如何在一年后、五年后解决这些问题,并实现可持续的解决方案。Mike还提到了ESG(环境、社会和治理)计划的实施,以及首席可持续性官职位的设立,这些都是公司正在采取的措施。然而,如何实现这些目标和优化规模仍然是一个正在探索的问题。此外,Mike通过Fender Stratocaster的例子,展示了敏捷公司如何帮助客户通过实施Legility软件来提高库存周转率、服务水平,并从每月做出战略决策转变为每周做出决策,从而显著改善业务。

Mindmap

Keywords

💡供应链

供应链是指商品从生产到最终消费者手中的整个流程,包括原材料采购、产品制造、物流运输、分销和零售等环节。在视频中,供应链的拥堵是主要讨论的问题,影响了消费者商品的供应,导致商店货架空缺,消费者需求无法得到及时满足。

💡敏捷性

敏捷性通常指企业或组织在面对市场变化时能够快速适应和响应的能力。视频中提到,企业正在寻求解决方案以应对供应链的挑战,敏捷性是企业应对变化和不确定性的关键。

💡环境、社会和治理(ESG)

ESG是评估企业在环境保护、社会责任和公司治理方面表现的一套标准。视频中提到,新的ESG法规对供应链产生了额外的合规要求,企业需要确保其产品没有使用强迫劳动,这增加了供应链管理的复杂性。

💡可追溯性

可追溯性是指能够追踪产品从生产到销售的每一个环节,确保产品来源透明。视频中提到,新的法规要求企业证明其产品没有使用强迫劳动,这要求企业提高供应链的可追溯性。

💡库存管理

库存管理是指企业对库存商品的规划、组织、监控和控制。视频中提到,由于供应链的不确定性,库存管理变得尤为重要,企业需要更好地平衡供需。

💡合规性

合规性指企业遵守法律法规和行业标准的行为。视频中提到,新的法律法规要求企业在供应链管理上做出改变,以确保其产品来源的合法性和道德性。

💡需求预测

需求预测是企业根据市场趋势和历史数据预测未来一段时间内产品需求的过程。视频中提到,由于供应链的拥堵,企业需要更准确地进行需求预测,以避免库存短缺或过剩。

💡供应限制

供应限制是指由于各种原因(如生产中断、原材料短缺等)导致的供应链中产品供应的减少。视频中提到,疫情等因素导致工厂关闭,从而对供应链造成了供应限制。

💡战略决策

战略决策是企业为了实现长期目标而做出的重大选择。视频中提到,企业正在制定战略以应对供应链的挑战,并寻求可持续的解决方案。

💡首席可持续性官

首席可持续性官是企业中负责推动和监督公司可持续性实践的高级职位。视频中提到,企业正在设立这一职位,以推动ESG项目和目标的实现。

💡Legility

Legility是一家提供供应链解决方案的公司,帮助企业优化其供应链管理。视频中提到,Fender吉他公司通过实施Legility的解决方案,显著提高了库存周转率和服务水平。

Highlights

供应链目前存在拥堵问题,消费者在商店遇到商品缺货的情况。

供应链问题不仅限于奢侈品,也影响到了必需品的供应。

供应链的可见问题包括港口、卡车、劳动力和仓库等方面。

供应链的不可见问题包括寻找替代供应源和工厂因疫情或其他原因关闭导致的供应限制。

产品制造后,面临新的法规挑战,如证明产品未涉及强迫劳动。

品牌所有者需要深入了解供应链,确保从原材料到成品均未涉及强迫劳动。

环境、社会和治理(ESG)法规的实施增加了供应链管理的复杂性。

零售商和品牌正在寻求解决方案,如通过强制手段应对新法规。

企业正在努力理解自己的供应链基础,并寻求可扩展的长期解决方案。

企业正在制定ESG计划,并设立首席可持续性官等职位。

企业正在探索如何实现优化和规模化,以应对当前和未来的挑战。

Fender Stratocaster作为Legility客户,通过实施Legility解决方案改善了库存管理和服务水平。

Fender通过Legility实现了库存周转率的翻倍和50%的服务水平提升。

Fender从每年12次供应链决策增加到52次,提高了决策频率和业务效率。

Legility帮助Fender从月度战略决策转变为每周决策,显著提升了业务响应能力。

Agility公司致力于帮助客户通过发展技术来实现真正的业务影响。

Transcripts

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[Music]

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thank you

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[Music]

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unclogging the supply chain is the topic

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of my conversation today with Mike

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Curtin he is senior vice president of

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apparel and soft goods with agility hi

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Mike how you doing Bob good thanks for

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joining me so

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without a doubt the supply chain is

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clogged describe for me the picture as

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you see it though even as we speak in

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terms of consumer goods Supply sure yeah

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yeah

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um you know as a as a consumer I mean

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it's um it's right in your face a lot of

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times right you walk into your favorite

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store and you know what you want what

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you need is is not there you know we see

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empty shelves some of it is for luxury

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items or nice to haves but you know it's

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starting to to trickle down into you

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know the need to halves right you know

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you know we hear the stories about baby

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formula Etc

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so yeah the the supply chain is

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definitely clogged clogged in different

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places and

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uh we're hearing that from our customers

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and Prospects day in and day out

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certainly there's the visible aspect of

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it we're seeing what's happening in

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ports with trucks with labor with

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warehouses and all that but what's also

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happening at the back end it might not

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be quite as visible but is also having

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an impact on the situation yeah yeah

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absolutely good question you know the

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what what a lot of consumers don't see

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is you know constrained Supply right I'm

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trying to to find sources of Supply

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alternate sources of Supply you know

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it's not uncommon for you know a factory

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to get you know shut down because of you

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know you know covid or uh you know

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really any disruption or entire regions

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getting shut down and so that you know

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that puts a a major constraint on Supply

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and forces uh you know brand owners to

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seek alternate sources of Supply so

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that's that's that's one thing right but

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um you know you know kind of adding

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um you know salt to the wounds is is the

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fact that once you know a product is

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made

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um it's getting you know shipped uh over

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to you know the the US specifically

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um there's all sorts of new legislation

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around

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um traceability you know being able to

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to prove that that you know these Goods

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didn't come

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from a region or a source that used

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forced labor

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um to

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supply them right and not just the

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factory that that's that's making the

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product but going deeper and deeper into

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the supply chain to show that you know

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you know no you know material that is

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used in

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um a garment for instance had forced

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labor anywhere in that supply chain yeah

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so you know whereas brand owners have

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just really concentrated on their kind

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of tier one or their you know their

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factories now they're having to you know

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go down to tier two tier three tier four

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you know the

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um the suppliers of the Fabrics um the

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people that Supply the cotton to the

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suppliers of the fabric so it's really

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um you know in a world where uh there's

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disruption everywhere and Supply is

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constrained now there's also that extra

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element to make sure that once we get

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products made we're able to actually

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sell them right

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so it's yeah it's uh not going away soon

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these problems too it sounds like

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they're only going to get worse because

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these ESG or environmental social and

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governance regulations are only just now

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coming coming to Bear right so it's only

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going to get worse okay that's a

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situation but I assume that retailers

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and Brands and merchandisers aren't

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taking this lying down that they're

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seeking Solutions how are they coping

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with these problems yeah yeah

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um in some cases by Brute Force really

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you know it's you know new legislation

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that that is um you know hit their desks

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right they're they're needing to comply

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and a lot of that is just trying to get

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their arms around their supply base

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understanding who they're actually doing

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business with and then you know who

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those folks are doing business with so

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right now there really is a lot of

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um I say scramble you know um and then

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kind of the think tank of okay how are

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we gonna you know address this a year

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from now five years from now right how

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do we get a scalable solution in place

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um that's going to allow us to continue

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to grow

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um versus you know react yeah so they're

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making moves in the right direction but

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it sounds like you're implying that

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they're far from having implemented

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those moves completely and it's just the

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beginning of a journey to address these

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disruptions as well as future ones right

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yeah or figure out you know how they're

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going to enable the outcomes that they

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want to achieve right so there's a lot

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of strategy going on there's there's a

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lot of you know ESG programs are getting

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put in place you know you see the

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um you know the creation of You Know

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Chief sustainability officers things

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like that so I think they're they're

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putting the the the human infrastructure

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in place high level programs in place in

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goal setting but how they're going to

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achieve that and you know optimize

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stain scale those are questions that are

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still being asked and answered a lot

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more to be done yeah thanks for that

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Mike can I ask you one more question

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sure what's with the guitar

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oh yeah have a guitar

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yeah actually uh yeah you know this is a

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Fender Stratocaster it's a beauty oh

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thank you

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um it's not mine uh offender is actually

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a legility customer

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um and you know Fender has a lot of the

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the same issues that we had just talked

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about right

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um you know they they have a lot of lost

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sales or they they did due to you know

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stock outs it's a complex product to

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make this actually takes about 26 weeks

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to make there's 15 000 options on a

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custom-made guitar

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and you know Fender really didn't have a

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lot of visibility into or capability to

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to balance supply and demand they did

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they implemented legility saw

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return almost immediately within six

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months they achieve their their return

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on investment they're able to

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double their inventory turns they you

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know they have a 50 percent

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um

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Improvement in just service service

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level

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yeah it's a you know they're kind of an

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anecdote to uh you know a great story of

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you know why agility what we can bring

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to the table you know they they went

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from

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um you know making 12 decisions a year

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12 decision points right

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um in in their supply chain planning to

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52 after implementing legility for just

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a short period of time so you know going

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from you know making strategic decisions

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once a month to once a week has allowed

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them to really you know improve their

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business and that's what you know

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agility is in the

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um the business of doing is is really

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you know helping our customers if

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development technology that's going to

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make a true impact on their business

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great thanks Mike for talking to us

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about unclogging the supply chain and

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also for riffing on agility a little bit

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I really appreciate your time yeah

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thanks thanks good speaking with Mike

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Curtin of legility thank you very much

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for watching

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