LAPKPP : SORE MASE JATENG | Pemerintah Provinsi Jawa Tengah

Summary

The transcript discusses the implementation of electronic certificates in the government of Central Java to enhance security and efficiency in electronic governance. It outlines the challenges faced, including cybersecurity vulnerabilities and low data quality, and proposes a response automation system via WhatsApp to improve certificate management. The initiative aims for short-term and long-term improvements, including stakeholder engagement and effective monitoring. The project is expected to streamline public service delivery, promoting digitalization and ensuring faster, accurate processing of electronic certificates while addressing strategic issues identified in the governance framework.

Takeaways

• 🔒 High cybersecurity vulnerabilities exist within government electronic systems in Central Java.
• 📉 The index of electronic governance systems has decreased compared to the previous year.
• 📊 Low quality of sectoral data does not align with Indonesia's one-data principle.
• 👥 There is insufficient management of electronic certificates for government officials.
• 💻 A lack of digital literacy affects both the community and children in Central Java.
• 📱 The proposed solution includes an automated response system, 'Sore Masih Jateng,' using WhatsApp.
• 🚀 Goals are divided into short-term, medium-term, and long-term phases for effective implementation.
• 🤝 Stakeholder engagement has increased from 22 to 33 participants after proposing changes.
• 🛠️ Implementation steps involve team formation, coordination with stakeholders, and training for administrators.
• 📈 An increase in electronic certificate requests indicates a growing demand for improved services.

Q & A

What is the main focus of the electronic certificate implementation in Central Java?

The main focus is to support the security assurance of electronic government systems, aiming to optimize the management of electronic certificates for ASN (State Civil Apparatus) in Central Java.

What are some of the strategic issues identified in the implementation of electronic certificates?

Strategic issues include high levels of cyber security vulnerability on OPD websites, declining indices of electronic-based governance, low quality of sectoral data, suboptimal electronic certificate management services, and inadequate digital literacy among the public.

How is the project 'Sore Masih Jateng' expected to improve electronic certificate management?

'Sore Masih Jateng' aims to automate response services through WhatsApp, enhancing the management of electronic certificates for ASN by providing a digital messaging-based service.

What are the three phases outlined for achieving the project's objectives?

The objectives are divided into short-term (creating an automated response system), medium-term (enhancing the system for all SKPD), and long-term (developing an integrated management dashboard for electronic systems).

What is the expected outcome of establishing an effective team for the project?

The expected outcome is the issuance of a Decree from the Head of the Communication and Information Office of Central Java, facilitating stakeholder coordination and support.

What were the changes in stakeholder engagement after the implementation of the action plan?

After the implementation, there was an increase in stakeholder engagement, with a rise from 22 to 33 stakeholders actively participating.

What steps were taken to develop the automated response system?

Steps included analyzing system needs, designing business processes, and establishing operational procedures, as well as creating tutorial materials for users.

What are the benefits of digitizing the service processes in Central Java?

Digitizing services is expected to simplify processes, enhance speed and accuracy, and ultimately improve public service delivery.

What metrics are used to measure the success of the electronic certificate implementation?

Success metrics include the rate of new electronic certificate issuance, user satisfaction, and the effectiveness of the response automation system.

What future developments are anticipated for the electronic management system in Central Java?

Future developments include further integration with other electronic systems in the provincial government and continuous improvements based on feedback from stakeholders and users.