Organización formal e informal

Consultores LOGICOPTY

11 Feb 202108:44

Summary

TLDRThe video script discusses the dual nature of organizational structures, highlighting the formal structure with clear roles and procedures set by management to achieve business goals, and the informal structure that emerges from interpersonal relationships and complements the formal setup. It emphasizes the importance of effective communication, workflow, and control within these structures and the impact of formalization on corporate culture. The script also addresses the potential issues arising from ineffective organizational structures and the risks of informal networks, such as gossip and rumors, which can lead to serious problems if not managed properly.

Takeaways

🏢 Formal Organization: Refers to the structured hierarchy and job positions within a company, defined by top management to achieve business objectives and subject to rules and procedures.
🤝 Informal Organization: Comprises the unstructured relationships and interactions among members that complement the formal organization, not appearing on the org chart but playing a crucial role in achieving goals effectively.
📋 Assignment of Responsibility: In a formal organization, each individual is assigned specific responsibilities and the necessary authority to perform their tasks.
🔄 Complementary Nature: The informal organization complements the formal one, helping to bridge gaps and improve efficiency and effectiveness where formal structures may fall short.
🗣️ Communication Flows: Depend on the development of processes and the communication guidelines set by top management, varying between centralized and decentralized organizations.
🔄 Work Flow: Relates to a systemic vision where internal and external stakeholders, suppliers, and customers are considered for effective decision-making.
🛠️ Control Mechanisms: Essential for establishing whether objectives are being met and for making necessary adjustments or initiating new activities to steer the organization back on track.
🔢 Levels of Authority: Determined by management, affecting the degree of centralization or decentralization within the company, which in turn influences the organizational structure.
📚 Strategic Organizational Structure: A well-planned and strategically designed structure helps a company function effectively and efficiently, while an ineffective one can lead to significant problems.
👔 Formalization: The degree to which procedures, rules, and guidelines are established and followed, affecting the company's culture and operations, such as work schedules, breaks, and conduct codes.
🌐 Informal Relationships: Based on social networks and personal interactions rather than hierarchical positions, which can lead to positive or negative outcomes like camaraderie or gossip.
🚫 Potential Risks of Informality: If informal organization becomes too influential, it can cause serious problems for the company, such as misinformation and reduced productivity.
📢 Importance of Clear Communication: Informal organizations often emerge due to poor communication or lack of clear, objective information, which can lead to rumors and gossip if not properly managed.

Q & A

What is the difference between a formal and an informal organization?
-A formal organization is structured with defined roles, responsibilities, and a hierarchy as per the company's procedures, while an informal organization consists of relationships and interactions among members that are not part of the official structure.
How does a formal organization function within a company?
-A formal organization is built by management to achieve company goals, following rules, systems, and procedures. Each person is assigned specific responsibilities and the necessary authority to perform their tasks.
What role does an informal organization play within a company?
-An informal organization complements the formal structure, helping to achieve objectives effectively and efficiently through personal relationships and interactions that are not part of the official hierarchy.
How can the communication flow within a company be affected by its organizational structure?
-Communication flow depends on the company's processes and management directives. Centralized organizations where top management makes decisions will have different communication flows than decentralized organizations where middle management can make decisions.
What are the potential negative impacts of an ineffective organizational structure?
-An ineffective organizational structure can lead to significant problems such as loss of profits, employee turnover, lack of retention, and a decrease in productivity.
How does the level of formalization in an organization affect its culture and operations?
-Formalization determines the procedures, rules, and guidelines of a company, influencing its culture and operations, such as how employees register their attendance, their breaks, computer usage, and the dress code.
What is the relationship between the formal and informal organizations in terms of communication channels?
-Informal organizations can affect the communication channels within a company, and it's important to structure these channels to avoid confusion that may arise from informal relationships.
How can personal attitudes, prejudices, and preferences influence informal organizational relationships?
-Personal factors can determine human relationships within an informal organization, affecting where individuals find their place based on these factors, which can lead to favoritism or conflicts.
What are the origins of informal organizations within a company?
-Informal organizations often emerge by default due to poor communication, unclear policies, or procedures, leading people to interact and form relationships outside of the formal structure.
How can rumors and gossip become a problem in an informal organization?
-Rumors and gossip can become a problem when there is a lack of clear, objective information, leading people to believe in unverified stories due to inadequate communication.
What is the impact of a strong informal organization on a company?
-A strong informal organization can seriously affect a company if it influences decision-making or workplace dynamics negatively, potentially leading to serious problems.

Outlines

00:00

🏢 Organizational Structure Dynamics

This paragraph discusses the dual nature of organizational structures, both formal and informal. The formal organization is characterized by a structured hierarchy, clear job positions, and defined functions, governed by management to achieve corporate goals. It operates within established rules and procedures, with each individual assigned specific responsibilities and authority. Conversely, the informal organization, not depicted in the organizational chart, complements the formal structure through internal relationships among members. This paragraph also touches on the impact of leadership on team dynamics and the importance of communication flows, work processes, and control mechanisms within the organization. It emphasizes the need for a strategic and well-planned organizational structure to ensure effectiveness and efficiency, while also acknowledging the potential issues arising from an ineffective structure, such as loss of profits and employee turnover.

05:01

🌐 Informal Organization and Its Influence

The second paragraph delves into the informal aspects of an organization, which are not based on hierarchical relationships but rather on social networks and personal interactions among employees. It highlights how informal relationships can affect the organization positively or negatively, with the potential for gossip and rumors when not properly managed. The paragraph also discusses the emergence of informal organizations due to poor communication or unclear policies. It underscores the importance of structuring communication channels to avoid confusion and the role of personal attitudes and preferences in shaping human relationships within the company. The summary concludes by noting the serious problems that can arise if informal structures become too influential, potentially leading to misinformation and a negative impact on the organization's overall health.

Mindmap

Keywords

💡Formal Organization

Formal Organization refers to the structured hierarchy within a company, including the organizational chart and clearly defined roles and responsibilities. In the video, it is mentioned as being constructed by management to achieve business objectives and is subject to rules, systems, and procedures. It is integral to the video's theme as it sets the foundation for understanding the structured approach to achieving goals within a company.

💡Informal Organization

Informal Organization encompasses the unstructured social relationships and interactions among members of a company that exist outside the formal hierarchy. The script discusses how it complements the formal organization for effective and efficient goal achievement. It is a key concept in the video as it highlights the human dynamics that influence the workplace beyond the formal structure.

💡Communication Flows

Communication Flows are the pathways through which information is exchanged within an organization. The video script mentions that these can be influenced by the centralization or decentralization of decision-making, affecting the overall effectiveness of the organization. This concept is central to the video's narrative as it examines how information moves and impacts organizational processes.

💡Work Flow

Work Flow represents the sequence of processes or steps through which work is completed within an organization. The script refers to it in the context of a systemic vision, involving suppliers, customers, and internal stakeholders. It is crucial to the video's theme as it illustrates the interconnectedness of tasks and the importance of efficient workflow for organizational success.

💡Control

Control in the context of the video refers to the mechanisms used to ensure that objectives are being met and to make adjustments if necessary. It is highlighted as a critical component for steering the organization back on track if deviations occur. This concept is essential to the video's message as it underscores the importance of monitoring and adjusting to achieve set goals.

💡Authority Levels

Authority Levels denote the degrees of decision-making power assigned to different positions within an organization, influenced by its structure of decentralization or centralization. The script discusses how these levels affect the organization's functioning. This concept is key to the video's theme as it explores how power distribution impacts organizational dynamics and efficiency.

💡Formalization

Formalization is the degree to which an organization's procedures, rules, and guidelines are formalized and known to its members. The video script explains that it can determine aspects of corporate culture, such as work attire and conduct. This concept is vital to the video's theme as it examines how formalization shapes the organizational culture and operational standards.

💡Organizational Culture

Organizational Culture refers to the shared values, beliefs, and norms that shape the behavior of members within an organization. The script mentions it in relation to formalization, such as rules for entering and exiting the office or break times. This concept is central to the video's narrative as it explores how culture can influence employee behavior and the overall work environment.

💡Informal Relationships

Informal Relationships are the social connections that form outside of the official organizational structure, based on personal affinities and common interests. The video script discusses how these relationships can be positive or negative, such as fostering camaraderie or leading to gossip. This concept is significant to the video's theme as it highlights the impact of personal interactions on the workplace.

💡Gossip and Rumors

Gossip and Rumors are mentioned in the script as potential negative outcomes of informal organization when not properly managed. They can lead to misinformation and confusion within the company. This concept is important to the video's message as it warns of the potential pitfalls of informal communication channels.

💡Organizational Structure

Organizational Structure refers to the arrangement of tasks, authority, and responsibilities within an organization. The video script describes how a clear and well-planned structure can contribute to effective and efficient operation, while an ineffective one can lead to loss of profits and employee turnover. This concept is foundational to the video's theme as it examines the impact of structure on organizational performance.

Highlights

Formal organization is structured with a clear hierarchy and defined roles and responsibilities established by top management.

Informal organization consists of internal relationships and social interactions that complement the formal structure.

Formal organization follows rules, systems, and procedures to achieve company objectives efficiently.

Each person in a formal organization is assigned specific responsibilities and authority to perform tasks.

Informal organizations emerge from personal relationships and can influence the company's effectiveness.

Communication flows vary in organizations based on their centralization or decentralization.

Centralized organizations have decision-making concentrated at the top, whereas decentralized ones distribute decision-making authority.

Organizational structures should be strategically planned to ensure effectiveness and efficiency.

Ineffective structures can lead to issues like loss of benefits, employee turnover, and decreased productivity.

Formal organizations implement a degree of formalization, defining procedures, rules, and guidelines.

Formalization includes aspects like employee registration, break times, and use of company resources.

Informal organizations are based on social networks and relationships within the company.

Strong informal organizations can positively or negatively impact the formal organization.

Properly structured communication channels help avoid confusion caused by informal relationships.

Informal organizations can lead to issues like gossip and rumors if not well-managed.