Handling Reservation Call - Front Office | HRAB1 PT1

Joyce Umandap

4 Nov 202307:57

Summary

TLDRIn this call transcript, Joy from Philippine Plaza Manila assists Georgia Beltran in booking a luxury room for her wedding anniversary on November 25th. Georgia opts for the Romantic Escape package, which includes a variety of amenities and services. She requests a late checkout and a cake for the celebration. Joy confirms the reservation and provides details on payment and check-in procedures, ensuring a memorable stay.

Takeaways

📅 Georgia Beltran is making a reservation for November 25th for one night.
🏢 The hotel has several rooms available for that date, including superior, luxury, and luxury Club rooms.
🎎 Georgia is celebrating her first wedding anniversary with her husband.
🌆 The luxury Club rooms offer a view of Manila Bay and access to the Executive Club Lounge.
💖 The hotel offers a 'Romantic Escape package' suitable for anniversary celebrations.
🍰 The package includes amenities like macarons, fruit basket, breakfast, dinner buffet, couple massage, and pool access.
💵 The luxury room with a full view costs 23,900 pesos, while the luxury Club room is 28,990 pesos, including taxes and fees.
🛏️ Georgia prefers a luxury room with a king-sized bed and a view.
🕒 She requests an early check-in but is informed it's not guaranteed, but a late check-out is available for an additional fee.
🎂 Georgia plans to surprise her husband with a cake and inquires about arranging it through the hotel.
💳 Georgia will pay using her Visa card, with a 50% deposit required for the package rate.

Q & A

What is the name of the hotel mentioned in the script?
-The name of the hotel is Philippine Plaza Manila.
Who is the person making the reservation?
-The person making the reservation is Georgia Mikella Beltran.
What is the date of Georgia's arrival at the hotel?
-Georgia's arrival date at the hotel is November 25th.
How many nights is Georgia planning to stay at the hotel?
-Georgia is planning to stay for one night only.
What type of rooms are available for Georgia's preferred dates?
-The available rooms for Georgia's preferred dates include superior rooms, luxury rooms, and a luxury Club room.
Which room type does the reservation agent suggest for Georgia's stay?
-The reservation agent suggests the luxury and luxury Club rooms for Georgia's stay.
What is included in the 'Romantic Escape package' that Georgia is interested in?
-The 'Romantic Escape package' includes a box of French macarons, flower juice, fruit basket, breakfast and dinner buffet at Spiral, a full body couples massage at Play spa, and access to the pool and gym.
What is the cost of the 'Romantic Escape package' for a luxury room with a full view?
-The cost of the 'Romantic Escape package' for a luxury room with a full view is 23,900 pesos.
What is the additional service Georgia requests for her wedding anniversary celebration?
-Georgia requests an early check-in and a cake for her wedding anniversary celebration.
Is the early check-in guaranteed for Georgia's arrival date?
-The early check-in is not guaranteed for Georgia's arrival date as the room was already booked the previous night.
What is the standard check-out time at the hotel?
-The standard check-out time at the hotel is 12:00 noon.
How does Georgia plan to settle her bills at the hotel?
-Georgia plans to settle her bills via credit card, specifically using her Visa card.