Pemesanan Tiket Domestik (LKS Nasional Daring 2020)

Summary

This transcript showcases a phone conversation between a customer service representative and a customer booking a flight. The representative assists the customer, Dina Yulida, in booking a flight from Banjarmasin to Jakarta on October 7, 2016, and returning on October 14. The discussion covers available flight times, insurance options, baggage rules, and the requirement for a rapid test due to the ongoing pandemic. The representative provides clear instructions for payment, including booking code and payment deadlines, and confirms all details before ending the call. The interaction is polite, informative, and thorough.

Takeaways

• 😀 The customer service representative introduces themselves and begins by assisting with a flight booking request.
• 😀 The customer plans to travel to Jakarta on October 7, 2016, and seeks flight options for that date.
• 😀 There are three flight options available on October 7, 2016, with two morning flights and one afternoon flight.
• 😀 The customer selects the 10:30 AM flight from Banjarmasin to Jakarta.
• 😀 The customer plans a round-trip journey, with the return flight scheduled for October 14, 2016.
• 😀 The return flights from Jakarta to Banjarmasin are available at 10:15 AM, 12:00 PM, and 2:00 PM.
• 😀 The customer opts for the 10:15 AM return flight from Jakarta to Banjarmasin.
• 😀 The option to add travel insurance for an additional fee of IDR 50,000 is presented to the customer.
• 😀 The customer is informed that cabin baggage is limited to 7 kg and can be increased for an additional fee.
• 😀 The customer is informed about the current requirement for a rapid test due to the pandemic, with results valid for 14 days.
• 😀 The booking details are confirmed, and the total payment for the ticket is IDR 1,270,418. The customer is given the booking code and payment instructions.

Q & A

What is the main service being offered in the script?

The main service being offered is the booking of flight tickets, including the option for travel insurance and baggage handling.

What are the flight options available for the departure on October 7, 2016?

The flight options available for October 7, 2016, are three departures: 7:30 AM, 10:30 AM, and 12:30 PM.

What are the available return flight options on October 14, 2016?

The return flight options available on October 14, 2016, from Jakarta to Banjarmasin are: 10:15 AM, 12:00 PM, and 2:00 PM.

What additional service is offered with the flight booking?

The additional service offered is travel insurance, priced at Rp 50,000.

What is the baggage allowance for the flight?

The baggage allowance is 7 kg for cabin baggage. If more baggage is required, additional fees apply.

What health requirement is mentioned due to the pandemic?

A rapid test with non-reactive results is required, and the result is valid for 14 days.

How is the payment process for the ticket handled?

The payment process involves paying before 4:00 PM on the day of booking, and the payment can be made using a credit or debit card.

What is the total cost of the flight booking?

The total cost of the flight booking is Rp 1,270,418.

How is the booking confirmation provided?

The booking confirmation includes a booking code and details of the flights, and it is provided along with the payment instructions.

Is there a seat selection option for the flight, and if so, what is the cost?

Seat selection is available, but it is subject to an additional fee, which varies based on the seat chosen.