Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV
Summary
TLDRIn the script, Tom Sanders checks into the Transnational Hotel with a reservation for a single room. Despite a glitch with the booking system, the hotel offers him an upgrade to a business suite with a jacuzzi at no additional cost. Tom receives an access code for the wireless internet and information on hotel amenities. He checks in without a car and provides his ID and registration form. The staff offers sightseeing tips and guides him to his room, ensuring a pleasant stay.
Takeaways
- π Tom Sanders, the guest, has a reservation for a single room for three nights at the Transnational Hotel.
- π The hotel staff initially cannot find a record of Tom's booking and inquires about the booking method.
- π³ Tom confirms he booked directly and has a reservation number, also mentioning a deposit paid for the first night.
- π There seems to be a glitch with the booking system, as the hotel has no single rooms available except for an adjoined room next to a noisy family.
- π’ The hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge as a solution.
- π° The upgrade to the business suite is provided complimentary to resolve the initial issue with the booking.
- πΆ The hotel provides Tom with an access code and instructions for wireless internet use, with support available if needed.
- ποΈββοΈ Tom is informed about the hotel amenities, including a gym and an indoor pool.
- π Tom does not require a parking pass as he arrived by taxi and does not have a car.
- π Tom provides his driver's license for identification and fills out a registration form.
- πΊ Tom is from San Francisco and it's his first time in New York, attending a business conference and looking forward to sightseeing.
- π¨ Tom is checked into room 653 with detailed instructions on how to get there, and the hotel offers assistance for any needs during his stay.
Q & A
What is the name of the guest who has a reservation at the Transnational Hotel?
-The guest's name is Tom Sanders.
How many nights did Tom Sanders reserve a room for?
-Tom Sanders reserved a room for three nights.
Was there an issue with Tom Sanders' reservation?
-Yes, the hotel staff could not initially find a record of Tom Sanders' booking.
How did Tom Sanders book his room originally?
-Tom Sanders booked his room directly through the hotel.
Did Tom Sanders pay a deposit for his stay?
-Yes, Tom Sanders had already paid a deposit on the first night.
What alternative accommodation was offered to Tom Sanders when his initial booking could not be confirmed?
-Tom Sanders was offered an upgrade to one of the hotel's business suites with a jacuzzi.
Was there an additional cost for the upgraded business suite?
-No, the upgrade to the business suite was offered at no extra charge.
What amenities does the hotel offer to its guests?
-The hotel offers amenities such as a gym and an indoor pool.
How does the hotel provide access to wireless internet for its guests?
-The hotel provides an access code and instructions on how to use the wireless internet.
Did Tom Sanders require a parking pass for his vehicle?
-No, Tom Sanders did not have a car and took a taxi from the airport.
What is the room number assigned to Tom Sanders?
-Tom Sanders was assigned to room number 653.
Outlines
π Check-in and Reservation Issue
The script begins with a guest, Tom Sanders, checking into the Transnational Hotel. He mentions having a reservation for a single room for three nights. The receptionist is unable to find his booking and inquires about the booking method. Tom confirms a direct booking with a deposit paid and provides a reservation number. The receptionist suggests a possible glitch in the system and informs Tom that single rooms are unavailable except for one adjoining a noisy family room. However, an upgrade to a business suite with a jacuzzi is offered at no extra charge, which Tom gratefully accepts.
Mindmap
Keywords
π‘Transnational Hotel
π‘Reservation
π‘Glitch
π‘Adjoined Room
π‘Business Suite
π‘Wireless Internet
π‘Amenities
π‘Valet
π‘Registration Form
π‘Bellboy
π‘Sightseeing
Highlights
Tom Sanders checks into the Transnational Hotel with a reservation for a single room for three nights.
The hotel cannot find a record of Tom's booking and asks if he used a hotel reservation service or travel agent.
Tom confirms he booked directly with the hotel and paid a deposit on the first night.
The hotel offers an adjoined room next to a noisy family with children as the only single room available.
As an alternative, the hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge.
Tom inquires about the cost of the upgraded suite and is pleasantly surprised to learn it's free.
The hotel provides Tom with the wireless internet access code and instructions.
A list of hotel amenities like the gym and indoor pool is given to Tom.
Tom does not have a car and took a taxi from the airport, so no parking pass is needed.
Tom provides his driver's license for identification and fills out a registration form.
The receptionist notes Tom is from San Francisco and hopes he had a good trip.
Tom confirms it's his first time in New York City and he has a business conference to attend.
The receptionist offers sightseeing tips for Tom's stay in the city.
Tom is checked into his room, 653, with clear instructions on how to get there.
A bellboy will bring Tom's suitcase to his room.
The receptionist ensures Tom can contact the front desk if he needs anything during his stay.
Transcripts
good morning welcome to the
transnational hotel what can i do for
you good morning my name is tom sanders
i have a reservation for a single room
for three nights all right mr sanders
let me pull up your reservation
i can't seem to find a record of your
booking did you book the room directly
through us or do you use a hotel
reservation service or a travel agent
well i booked it directly through you
i've already also paid a deposit on the
first night i have a reservation number
if that helps yeah sure can i see that
please
thank you
oh i see
maybe there was a glitch with the
booking system
well we don't have any more single rooms
available with the exception of one
adjoined room but you would then be
right next door to a family with
children which might get noisy
but that's not a problem i can upgrade
you to one of our business suites they
all come with jacuzzis oh that sounds
nice
but how much more is that going to cost
that would of course be at no extra
charge to you oh wow thank you my
pleasure
what about the wireless internet oh it's
really easy
this is your access code and
instructions on how to use it if you
have any problems feel free to call the
front desk
and this is a list of all the hotel
amenities like the gym and the indoor
pool ah thank you very much you're
welcome has the valet already taken your
car or will you be needing a parking
pass oh i don't have a car i took a taxi
direct from the airport oh all right
could i have some form of id please and
could you just fill out this
registration form
sure my driver's license thank you oh
you're from san francisco yes i am all
the way from the west coast i hope you
had a good trip
yes i did thank you the flight was long
but it was smooth and i slept almost the
whole way oh and is this your first time
in the big apple yes it is i have a
business conference to attend but i'm
looking forward to getting some sites
saying done as well well i'd be more
than happy to give you some sightseeing
tips if you need any
thank you
all right i've got you all checked into
your room
this is your room key you're in room 653
just take the elevator on the right up
to the sixth floor
when you get off the elevator turn right
your room is at the end of the corridor
on the left hand side just leave your
suitcase here and the bellboy will bring
it up
great well thank you very much if you
need anything please feel free to dial
the front desk enjoy your stay thank you
you're welcome
you
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