Win EVERY Chargeback? Expert Hack Revealed

Summary

This video script discusses a system developed by the speaker to win over 95% of chargebacks in e-commerce. The speaker shares their method for handling chargebacks, particularly for 'product not as described' disputes, emphasizing the importance of having a clear refund policy and providing evidence to credit card companies. They offer a free PDF with detailed instructions and examples on their Discord, aiming to help merchants level the playing field against increasing customer disputes. The speaker also stresses the value of good customer service and product quality to minimize chargebacks.

Takeaways

• 🔒 The speaker has developed a system to win over 95% of chargebacks, which is detailed in a free PDF available on their Discord.
• 📈 There's a noted increase in customers filing disputes with credit card companies, often due to the ease of doing so compared to dealing directly with merchants.
• 🛡 The strategy assumes the customer is lying and focuses on proving they didn't fulfill their obligations, which is key to winning disputes.
• 📖 The speaker provides a specific system for handling four common types of e-commerce disputes: fraudulent charges, product not received, product not as described, and credit not processed.
• 📸 For 'product not as described' disputes, taking a screenshot of the refund policy that requires the item's return is crucial for winning the case.
• 💡 A secret weapon is using Chat GPT to generate professional, legalistic letters that are personalized and signed, which can improve the response's credibility.
• 💼 The speaker emphasizes the importance of merchants having the tools to defend themselves against dishonest customers to maintain a fair business environment.
• 📈 The system has proven effective, with the speaker claiming not to have lost a single chargeback since implementing it, and others in the Discord community reporting similar success.
• 💬 The speaker invites viewers to join their Discord for more detailed information and to ask questions directly for further assistance.
• 🌟 The speaker concludes by encouraging viewers to subscribe and like the content if they find it valuable, highlighting the practical benefits of the shared knowledge.

Q & A

What is the speaker's claim about their chargeback system?

The speaker claims to have developed a system that has allowed them to win over 95 percent of their chargebacks.

How can one access the speaker's chargeback system resources?

The speaker's resources, including chat GPT prompts and a list of evidence for different types of chargebacks, are available for free in a PDF format within their Discord server.

What is the speaker's success rate with the new chargeback system?

The speaker has not lost a single chargeback since implementing the new system, although they avoid claiming a 100 percent success rate to not sound overconfident.

Why do customers file more chargebacks despite improvements in service or product?

Customers file more chargebacks because it is easier to call their credit card company than to deal directly with the merchant and go through the refund process.

What is the assumption behind the speaker's chargeback strategy?

The strategy is built on the assumption that the customer is lying about the product or service received.

What are the four common types of disputes in e-commerce mentioned in the script?

The four common types of disputes are fraudulent charges, product not received, product not as described, and credit not processed.

Why is it important to provide evidence when responding to a 'product not as described' dispute?

Providing evidence is crucial because credit card company agents do not have access to external information, such as the merchant's refund policy, and must rely on the evidence provided to make a decision.

What does the speaker suggest as a 'secret weapon' in their chargeback response strategy?

The speaker suggests using a specific prompt with Chat GPT to generate a professional and legalistic-sounding letter, which they believe significantly improves their success rate.

What is the speaker's advice for merchants to avoid chargebacks?

The speaker advises merchants to provide the best possible customer experience, sell high-quality products, deliver in a timely manner, and have good customer service to minimize chargebacks.

How can viewers get more information or ask questions about the chargeback system?

Viewers can join the speaker's Discord server to get more information, ask questions, or receive further assistance regarding the chargeback system.

Outlines

00:00

🛡️ Winning Chargebacks: A Strategic Approach

The speaker introduces a system they've developed to win over 95% of chargebacks, which is available for free on their Discord in a PDF format. They've not lost a single chargeback since implementing this system. The speaker acknowledges that customers are increasingly filing disputes with merchants, often choosing the easier path of contacting their credit card company instead of going through the merchant's refund process. The strategy is based on the assumption that the customer is lying, and it's not applicable if the merchant has failed to deliver the product or uphold their agreement. The speaker emphasizes the importance of proving that the customer has not fulfilled their obligations to win the dispute. They also mention four common types of disputes in e-commerce: fraudulent charges, product not received, product not as described, and credit not processed. The focus of the video is on the 'product not as described' dispute, which the speaker claims is the easiest to win by providing evidence such as a screenshot of the merchant's refund policy that requires the customer to return the item for a refund.

05:02

💌 Personalized Responses for Chargeback Disputes

The speaker shares a personal strategy of using a specific Chat GPT prompt to generate a professional and legalistic letter for responding to chargebacks. They include their personal name, digital signature, and contact information to add a personal touch and credibility to their responses. The speaker believes this approach has significantly contributed to their high success rate in winning disputes. They also stress the importance of providing the best customer experience to minimize chargebacks, but acknowledge that even with the best practices, disputes can still occur. The speaker encourages entrepreneurs to be prepared with the right tools to win these disputes and offers support through their Discord community. The video concludes with a call to action for viewers to subscribe and like the content if they find it valuable, highlighting the speaker's personal savings from implementing these strategies.

Keywords

💡Chargebacks

Chargebacks refer to the process where a customer disputes a charge on their credit card and requests their bank to reverse the transaction. In the video, the speaker discusses a system they've developed to win over 95% of chargebacks, highlighting the significance of this term in the context of e-commerce and customer disputes.

💡Refund Policy

A refund policy is a set of rules or guidelines that a business provides to its customers regarding the return of products and services. The video emphasizes the importance of having a clear refund policy and providing evidence of it when responding to chargebacks, as it can be a key factor in winning disputes.

💡Credit Card Company

A credit card company is a financial institution that issues credit cards to customers. In the context of the video, these companies play a pivotal role in the chargeback process, as they are the ones who ultimately decide whether to reverse a transaction based on the dispute filed by the customer.

💡Merchant

A merchant, in the context of the video, refers to the business or seller involved in an e-commerce transaction. The speaker discusses strategies for merchants to defend themselves against chargebacks and improve their success rate in dispute resolution.

💡Fraudulent Charges

Fraudulent charges are unauthorized transactions made using someone else's credit card information. The video mentions this as one of the four types of disputes commonly seen in e-commerce, suggesting that merchants need to be prepared to handle such cases.

💡Product Not Received

This term refers to a situation where a customer claims they did not receive the product they ordered. It is one of the dispute types discussed in the video, and the speaker provides strategies on how to handle such cases effectively.

💡Product Not as Described

This dispute type occurs when a customer is unhappy with the item they received because it does not match the description provided by the merchant. The video explains that this is the easiest dispute to win for merchants, provided they have a clear return policy in place.

💡Credit Not Processed

A credit not processed dispute arises when a customer claims that a refund was not credited back to their account as promised. The video touches on this as one of the common types of disputes that merchants face in the e-commerce world.

💡Chat GPT

Chat GPT, or Chat Generative Pre-trained Transformer, is a language model used to generate human-like text. The speaker in the video uses Chat GPT to create professional and legalistic responses to chargebacks, which they believe has significantly improved their success rate.

💡Discord

Discord is a communication platform that the speaker uses to share their strategies and resources with other merchants. The video mentions that the speaker has posted a PDF with detailed instructions on how to handle chargebacks within their Discord community.

💡Customer Service

Customer service refers to the interactions between a company and its customers, aiming to assist and provide information. The video suggests that while providing excellent customer service is important, it is also crucial for merchants to have the tools to handle chargebacks effectively.

Highlights

Developed a system to win over 95% of chargebacks.

Free resources including chat GPT prompts and evidence list available on Discord.

No chargebacks lost since implementing the new system.

Customers increasingly file disputes despite consistent or improving service.

Customers prefer contacting credit card companies over direct refunds due to convenience.

Strategy assumes customer is lying to level the playing field for merchants.

Customers have obligations they must fulfill to win disputes.

Evidence and professional presentation are key to winning chargeback disputes.

Four common e-commerce disputes: fraudulent charges, product not received, product not as described, credit not processed.

Detailed system for responding to each type of dispute available.

Product not as described disputes are the easiest to win.

Screenshot of refund policy is necessary as credit card company agents cannot access external sites.

Using chat GPT to generate professional, legalistic responses.

Including personal contact information in responses can improve success rate.

Best defense is a good offense: aim to provide excellent customer experience.

Even with excellent service, chargebacks can occur, so it's crucial to know how to win disputes.

The provided system significantly improves the success rate in chargeback disputes.

Direct engagement with the community for questions and support via Discord.

Transcripts

are you tired of losing chargebacks are

you tired of your customers just

ignoring your refund or your return

policy and calling the credit card

company to dispute the charge instead of

dealing directly with you well you're in

luck I've actually developed a system

over the last three to four months that

has allowed me to win over 95 percent of

my chargebacks and if you want my exact

chat GPT prompts and the list of

evidence that you need for credit not

processed chargebacks for fraudulent

chargebacks and for product not receive

chargebacks if you want all of that

information guys it is posted for free

inside my Discord you don't have to pay

anything I've put it all in a nice

simple PDF for you and you just follow

the instructions when you're responding

to chargebacks

in reality I actually haven't lost a

single one since I implemented this new

system but I don't want to sound too

cocky and say you can win 100 because

obviously we we all know nothing is 100

but it has dramatically improved my

success rate I'm actually still in shock

at how well this system works

[Music]

the reality is with each passing year

customers seem to be filing more and

more disputes with Merchants even though

your service or product stays the same

and honestly most of the time we're

getting better year over year but for

whatever reason customers seem to be

filing more and more chargebacks why is

that well it's extremely easy in fact

it's way easier to just call your credit

card company than it is to deal with

emergent directly and go through the

refund process so most of the time most

Merchants require you to ship a product

back to them in order to get a refund

some people don't feel like going to the

post office and so instead they just

call up Amex and they say hey I've got a

problem with this charge on my invoice

and I'd like it removed and of course

Amex happily obliges because this is

their customer so they're going to do

what is asked of them so what I'm going

to do in this video is actually level

the playing field for you and as a

disclaimer this strategy is built on the

assumption that the customer is lying if

in fact you did not deliver the item

that customer ordered or or if you

failed to uphold any part of the

agreement that you made with the

customer then this does not apply to you

but what usually happens is the customer

is either tired of waiting for their

order to arrive or or just not in the

mood to ship the item back to you and

instead they lie to the credit card

company and have them file a chargeback

what most of you don't realize is that

the customer has a certain set of

obligations and if they don't fulfill

these obligations then they're not

supposed to win these disputes so all

you have to do is prove that they didn't

fulfill their obligations and you will

win every single one of these cases so

what I'm going to do for you now is tell

you exactly what evidence you need to

find how to prepare in a professional

way and how to submit it to the

chargeback company if you don't do these

things the customer will win by default

that's how the system is set up so if

you're not defending yourself you have

no chance at winning

there are four kinds of disputes that we

commonly see in the e-commerce World

those are fraudulent charges product not

received product not as described and

credit not processed and I have a very

specific system for all four of those

what we're going to do today on this

video is break down the easiest one to

win which is product not as described

and for the rest of them there will be a

PDF that you guys can download inside my

Discord so I'm going to give you exactly

how I respond to all these chargebacks

and win them but just in this video

we're going to break down the easiest

one for the sake of keeping the video

short and to the point so like I said

the easiest one to win is product not as

described so customer files this type of

dispute when they're unhappy with the

item that they ordered which is

understandable and that's fine and if

they don't like something that we ship

them we give them 30 days to return it

simply going to the credit card company

and filing a dispute is actually making

the agreement between the customer and

the merchant the customer when they

check out on your website is agreeing to

the terms and your policies during the

checkout process so as long as your

policy says that the customer has to

return the item in order to get a refund

then this case is extremely easy to win

all you have to do is take a screenshot

of your refund policy as long as it says

that the customer has to return the item

to get a refund then you will win this

case but what most people don't realize

is that the people who work at these

credit card companies they don't have

access to the outside internet they are

on a secure server they can't go to your

site and see the refund policy for

themselves so you have to take a

screenshot of it it's recommended to

Circle or highlight the relevant

information for them so they can find it

easily and then you upload that

screenshot with your response if you

don't do this then the agent who's

handling your case will never know and

give the benefit of the doubt to the

customer they will win dispute now the

other thing that I like to do and this

is kind of my secret weapon and I don't

think that most people doing this and I

do believe that it has a huge effect on

my success rate with those cases is that

I write I have a very specific prompt

written out for chat GPT and I fill in

the relevant information the number

customer name the order amount uh the

evidence that I've found all of that

into my chat gbt prompt and chat will

spit out very professional legalistic

sounding letter that I sign I will

digitally sign it with with Adobe or

whatever and I'll put my personal name

and my cell phone number on there and

say please contact me if you have any

questions and I upload that PDF of that

letter to the credit card company with

my response the kinds of people that

work at banks are going to respect this

kind of response and they're going to

take you much more seriously this isn't

just working for me I've posted this in

from information in the yard in my

Discord a couple of weeks ago and it's

already helping so many of our clients

in now obviously the best defense is a

good offense and ultimately your goal

should be to avoid chargebacks as much

as possible you should be giving your

customers the best possible experience

that you can you should be selling them

high quality products you should be

delivering them in a timely manner and

you should have good customer service

but even when you do all of these things

you will still get chargebacks and

disputes and I think it's very important

for entrepreneurs to have the proper

tools and the Arsenal needed to win

these disputes because when the

customer's lying you should win and you

should know how to win so if you follow

the system I promise it's going to make

a significant difference in your success

rate with these disputes and if you have

any questions about the process you can

always ask me directly in the Discord

hopefully this information was extremely

valuable to you guys I know it is

honestly it saves me thousands of a year

I know it will for you too so if you

appreciated this content if you like the

stuff that I'm putting out please

subscribe to the channel and drop a like

I really appreciate that stuff it lets

me know that my content is valuable and

appreciated and I'll keep putting it out

there for you guys so I'll see you in

the next one