REAL SHOCKING!! DID YOU KNOW That @PEARSON_AIRPORT_LUGGAGE CLAIM OFFICE!!!!

Summary

In this video, the narrator recounts a frustrating experience at the airport after their luggage was damaged. They describe the unhelpful response from the airline's representative, who refused to file a damage report despite clear evidence. The situation escalates when the narrator attempts to document the encounter, facing resistance from staff who wrongly claim filming is not allowed in the airport. The video serves as a cautionary tale for travelers, emphasizing the importance of knowing one's rights and the ease of claiming damages through airline websites, bypassing uncooperative airport staff.

Takeaways

• 🧳 The speaker experienced luggage damage upon arrival in Canada and sought assistance at the airport's luggage office.
• 🛂 The luggage office was chaotic, with luggage scattered and difficult to locate, causing inconvenience for travelers.
• 🚫 The representative at the luggage office initially refused to acknowledge the damage as more than 'wear and tear' and declined to file a report.
• 🗣️ The speaker insisted on filing a report for insurance purposes but was met with resistance from the office staff.
• 📸 When the speaker attempted to record the interaction as proof, the staff reacted negatively, claiming it was not allowed to film in the airport.
• 👮‍♂️ Security was called, but they were understanding and supportive, suggesting the speaker could file a report using their names as witnesses.
• 🌐 The speaker later successfully filed a claim online with the airline, highlighting the contrast between the online process and the in-person experience.
• 🤷‍♀️ The speaker expressed confusion and disappointment with the luggage office staff's lack of knowledge about passengers' rights and their own responsibilities.
• 📹 The incident was captured on video to raise awareness about passengers' rights and the importance of being informed about them.
• ✈️ The speaker emphasized the right to film in public spaces in Canada and the need for airport staff to be trained on these rights.

Q & A

What was the main issue the speaker faced upon arrival in Canada?

The main issue was the damage to their luggage, which they discovered upon arrival at the airport.

What did the speaker do after finding damage to their luggage?

The speaker went to the luggage office to file a claim for the damaged luggage.

Why did the speaker believe the damage to their luggage was not wear and tear?

The speaker believed it was not wear and tear because there was a noticeable cut right through the luggage.

What was the representative's initial response to the claim of damage?

The representative initially claimed that the damage was due to wear and tear and not something the airline would honor.

Why did the speaker want a report from the luggage office?

The speaker wanted a report for their insurance company, aside from the airline's insurance.

What was the surprising reaction of the representative when asked to file a report?

Surprisingly, the representative refused to file a report or provide any proof of the claim attempt.

What action did the speaker take when the representative refused to cooperate?

The speaker started recording a video of the interaction as evidence of the refusal to file a report.

Why did the other office staff react negatively to the speaker filming?

They claimed that the speaker did not have the right to film in the airport, which led to a confrontation.

What was the security's response when they were called regarding the filming issue?

The security officers were understanding and informed the speaker that they had the right to film in public areas of the airport.

Did the speaker eventually manage to file a claim for the damaged luggage?

Yes, the speaker was able to file a claim online through the airline's website without needing assistance from the airport office.

What was the speaker's overall sentiment regarding the experience at the airport?

The speaker was shocked and disappointed by the lack of knowledge and professionalism displayed by the airport staff regarding rights and claims procedures.

What advice does the speaker give to others who might face a similar situation?

The speaker advises others to go directly to the airline's website to file a claim and not to be deterred by incorrect information provided by airport staff.

Why did the speaker decide to share their experience in a video?

The speaker wanted to inform and educate others about their rights when dealing with damaged luggage and to highlight the importance of knowing one's rights in Canada.

Outlines

00:00

🧳 Troublesome Luggage Claim at Canadian Airport

The speaker recounts a frustrating experience at a Canadian airport where their luggage was damaged upon arrival. They describe the disorganized process of locating their luggage and the unhelpful interaction with an airline representative who refused to acknowledge the damage as anything more than 'wear and tear.' Despite having insurance, the representative was unwilling to file a report. The speaker felt their rights were being infringed upon when they were told they couldn't film the interaction, leading to a confrontation with airport staff who incorrectly claimed filming was not allowed in the airport.

05:01

🛃 Public Workers' Misunderstanding of Rights at Airport

The narrative continues with the speaker expressing disbelief at the public workers' lack of understanding of basic rights, such as the right to film in public spaces. The speaker was detained by security after a dispute with airport staff over filming their interaction. The security officers, however, were professional and advised the speaker on how to proceed with their claim without the cooperation of the airline staff. The speaker highlights the irony of being told they have no rights by the very people who should be upholding them.

10:02

📝 Navigating Airline Claims Despite Airport Staff's Obstruction

The speaker details their successful attempt to file a claim for their damaged luggage through the airline's website, which was a straightforward process compared to the difficulties faced at the airport. They question why the airport staff were so resistant to assisting with the claim and providing basic information. The speaker also reflects on similar experiences at the same airport in the past and ponders whether it's a policy issue or a lack of training among the staff.

15:05

🗣️ Advocating for Public Awareness of Rights at Airports

In the final paragraph, the speaker emphasizes the importance of being aware of one's rights, especially in a country known for its strong human rights stance like Canada. They express concern over the lack of training and knowledge among airport staff and call for better education to ensure that public servants are equipped to handle such situations appropriately. The speaker also encourages travelers to seek information and not be deterred by misinformation from those who may not understand the law.

Keywords

💡Airport

An airport is a location where aircraft take off and land, and it serves as a hub for passengers and cargo. In the video's context, the airport is the setting where the main issue occurs, specifically regarding the handling of luggage. The script mentions the chaos of finding luggage and the issues faced at the 'luggage office', highlighting the airport's role in the traveler's experience.

💡Luggage

Luggage refers to the bags and cases that travelers use to carry their belongings while traveling. The video's theme revolves around the damage to the narrator's luggage, which becomes the central issue prompting the interaction with airport staff and the subsequent events.

💡Damage

Damage in this context refers to the physical harm or defect that has occurred to the luggage. The video discusses the dispute over whether the luggage's condition is considered 'wear and tear' or actual 'damage', which is a key point in the conflict with the airline representative.

💡Claim

A claim in this scenario is a formal request for compensation or repair due to damaged or lost luggage. The video's narrative involves the narrator attempting to file a claim with the airline, which is met with resistance from the airport staff.

💡Wear and Tear

Wear and tear is the natural process of an item deteriorating over time due to use. The airline representative incorrectly categorizes the luggage's condition as 'wear and tear', dismissing the need for a claim, which the narrator disputes by pointing out the specific 'cut' in the luggage.

💡Insurance

Insurance is a contract where a company provides financial protection or reimbursement against losses. The video mentions the narrator having insurance to cover the damaged luggage, which adds another layer to the claim process and the need for documentation.

💡Report

A report in this context is a document detailing an incident or issue. The video's conflict escalates when the airport staff refuses to file a report, which the narrator needs for insurance purposes and as evidence of the attempt to resolve the issue.

💡Video Recording

Video recording is the act of capturing moving images and sound. The script describes the narrator's decision to record the interaction as evidence, which leads to a confrontation with the airport staff over the right to film in public spaces.

💡Human Rights

Human rights are the basic rights and freedoms to which all individuals are entitled. The video discusses the narrator's surprise at the lack of awareness of human rights by airport staff, particularly regarding the right to film in public areas and the treatment of passengers.

💡Public Area

A public area is a space that is open and accessible to the general public. The video emphasizes the right to film in public areas, such as airports, as a form of freedom of expression, which the airport staff incorrectly try to restrict.

💡Customer Service

Customer service refers to the assistance and support provided to customers by a business. The video's theme touches on the poor customer service experienced by the narrator, highlighting the negative impact of untrained or misinformed staff on the customer's experience.

Highlights

Arriving in Canada and experiencing issues with luggage at the airport.

Luggage damage or loss leads to a visit to the luggage office.

Confusion and frustration with the process of claiming luggage damage.

Airport staff's claim that damaged luggage is just 'wear and tear'.

The refusal of airport staff to file a report for luggage damage.

The importance of having insurance for luggage and the process to claim it.

Airport staff's lack of cooperation and refusal to provide proof of claim.

The experience of being told no report could be filed and the subsequent actions taken.

Capturing the interaction with airport staff through video recording.

Airport staff's reaction to being recorded and their claim of no right to film.

The arrival of security officers and their handling of the situation.

The contrast between the knowledge of rights between airport staff and security officers.

The ease of claiming luggage damage through the airline's website.

The inconsistency of the claim process at different airports around the world.

The lack of understanding of public rights by some airport staff.

The importance of being aware of one's rights when dealing with public services.

The decision to share the experience through a video to inform others of their rights.

The call for better training of public service employees to understand and respect public rights.

Transcripts

hello everyone uh it's just the reason

why of this

first life I had because it was amazing

to be on an airport when you arrive to

Canada

um

and find an airport what I've been

having

um basically when you arrive and trying

to collect your luggage and if it's

happened to have your luggage being

damaged or lost so uh technically you go

to luggage office which is right beside

the

the belt and when you go to the

representative you will ask to just

claim the damage or whatever you have in

your luggage amazing when I just did

this steps and I walked into to the

office where you're gonna complain about

if you have any issue

despite the fact it was terrible to

handle our luggage When we arrive at the

airport and the reason

I'm saying terrible because they've been

taken off

the belt every luggage and they claim

that's because people not having time to

collect the luggage but you will have to

look for your luggage between the build

and between the unloaded luggage so it's

a quite bit of a mess but anyway this is

not the real issue the real issue when I

went to the office and complained to the

gentleman and I asked him to

file a report because I do have

insurance beside the airline insurance

so the gentleman first of all he said

what the damage and I show him the

damage in the luggage he mentioned oh no

this is wear and tear I said this is not

a wear and tear it's a cut in right

through my luggage and it's a real

little cut and he said no no Airline

wouldn't uh honor this kind of damage so

I said okay okay might as well just do

for me a report because I do have

insurance so regardless what you're

saying and surprising the gentleman he

said no I wouldn't do uh report so I

asked okay but what a proof that I came

into the office in airport to claim the

damage so I can tell my insurance

company beside the airline company and

he said

I don't have anything I said so can you

just give me uh your name or right away

when I asked for the name the gentleman

he just

uh take the name card on his neck and he

keep it inside so I said why you do this

it just

um like have no reason for that why are

you scared and then he said no I'm not

gonna do any report then right away I

just take my phone and I start doing

um shooting a video and I went to shoot

a video all of a sudden I found all the

people inside the office which is I

think it's another three ladies they

just come out and they said they scream

at me and they said you don't have a

right to do this and we're not gonna do

a report and as well you have no right

to reshoot a video for us

and I was surprised because

um we are in Canada and this is a one of

the most famous country and human rights

and

um

I am surprised because the people whose

work on this um field they not

aware or they don't know the rights of

the Canadians and however on Canadian

lands to be filming if you want to in

public place and he doesn't have any

issue to do that but they claim no

you're not allowed in airport to shoot a

video and they tell me you are detained

because you cannot leave the spot where

I am I was shooting the video because

you are

um shooting us a video on we not

permitting you and I said okay so what

to do on this and I'm gonna

show some of this video uh shots I have

but I was surprised and I was like

um like it's unbelievable to have some

public workers they don't know the right

of public and they insist and by the way

there was really talking in serious uh I

mean they believe what they think that I

don't have a right to shoot a video in

the airport and after that they said you

cannot leave until we call security

however they call Security on me and I

have to wait and then the security came

in and was CBC uh officers and they

tells me uh you don't have to worry if

they don't want to write a report

they was very nice very kind and

professional and they said if you want

um do a report you can take our names if

this uh Gentlemans they don't want to

give up their name for privacy reason

which is I don't know which privacy

reason if they work in the public area

so there is no privacy reason there

however

um I come to know that they tell me to

take our names and we are uh a witness

that you've been trying to claim uh this

issue then all of a sudden one of the

ladies she was angry that I'm sure in a

video she mentioned that you

have no right and she asked the officer

to erase the video I showed it then the

officer goes to her and he said I cannot

do that because I don't have authority

to do that he have a right to just shoot

a video and she insists she said no he

took my photo he took my uh co-worker

photos and he takes the office photo he

keep filming the whole situation he's

filming the airport and

it was amazing like for me I was like

shocked really shocked that uh this

person he doesn't know what they doing

and besides they refused to do a claim

which is here is the main key of this I

went online when I get back home and I

went to the airline

website and I claimed the damage bag and

was so simple steps to do and I don't

have to be through all this Aggregate

and

it just filled up the form I found the

airline respond to me and they direct me

to where I should do and they give me

the option of receiving

um composition or repair the luggage so

here is one thing I don't understand and

this is like happened a few years ago I

was Landing in in Toronto and Persian

airport as well and I have the same

situation and I'm not too sure why all

over the world like I've been traveling

all over the world and the only

um airport I found this issue was

um

prison airport and I'm not too sure why

is this a policy or were they being told

they don't have to do claims and I'm not

too sure why if the airport in like if

the airline themselves they have no

issue to report and the wise things if

like if you want to Claim about damage

or Claim about loss of your luggage

they have to do the claim and the

airline they will do the investigation

but uh I'm not too sure why they insist

and number one they insist to don't do

report number two they insist not to

give a name or information number three

they insist not to filming

and number four they just uh mentioned

that's um

uh it's illegal

to claim or to film

in airport and

as a part of

a human in this country I have the whole

right to film in public area I did not

stop on anybody privacy and this I

mentioned because a lot of people they

be

landing in the airport from their flight

and some visitors or some

new immigrant or whatever is so they

wouldn't know much about their rights

and they will believe this uh

representative he knows what he's

talking about and unfortunately this

person's and they don't even know

anything about

um the rights and it wasn't one person

that's what is most surprising thing it

was all the group they're working on the

same office which is three of them I

recognize and all of them there was 100

sure you don't have a right to film in

the airport and to shoot a video and

put them on the video so this is

something it's really really amazing to

have a company hiring people they don't

they put them on the front line with um

public and they serve up like and they

don't know the rights and this is

um like I couldn't have explanation

neither from the officer one shows up

and after he tells me you can go sir

and I couldn't get explanation and

that's why I'm sure in this video to

just

um give a word up to people to first of

all when you have a damaged bag you

don't have to stay or to stop by the

person

he gave you wrong information you always

can go to the website of the company or

the airline and it's a simple steps and

from there they take you to just process

your claim and I'm not too sure why this

office there in the airport

um

just if they cannot do report or they

cannot help you to just get through your

problem or cannot solve your problem as

well and beside this they cannot even

figure out what their rights and what

the other rights and just for the sake

of to let people understand

um what's going on I just decide to make

this video and to give the people

uh much of information about claiming

their luggage because I assume a lot of

people they wouldn't even know there is

such things to help them and beside this

here is some of the video I show this to

show

teachers and photos we are in the

airport here and 100 we have a right to

just take a video or a photo in the

airport

there is no way

our freedom would be taken by just some

employees decide not to do their job

so I'm here

within them in life

no I'm standing because you told me to

don't leave

so I think that's enough to prove uh

what's going on on the airport and I uh

wish uh some responsible or some how a

person who knows or he have authority to

give uh training to these people who

working in a public area which is

serving the public and especially when

you come along from a long trip

and you have a long flight and you just

want to go home and you want to continue

with your genre Journey but you find

these people

um it just make your life hard and

stress you out for no reason and there's

no law there is no policies there's

nothing to back them up with what they

did and I'm just trying to

understand if there is a

person or someone will help to just

spread this out to

um

to just give a guard to our community in

how to use the rights and to understand

the rights in Canada there is a lot of

Rights you should be benefit of because

you are in a wonderful country and we

should be correcting if someone who

doesn't know and he doesn't want to be

educate himself or herself with this

rights and I wish you all have a great

time and great

journey if you're traveling and just to

be aware what happened have a great day