I have ANOTHER engine problem with my Integra Type S 😤

Summary

In this video, the narrator recounts his experience with a car dealership after discovering an oil leak and other issues with his Acura Integra. Initially, he faced dismissive customer service from Honda corporate, but after publicizing the issue on his YouTube channel, the company's attitude changed, and they offered to 'make it right.' The dealership, Fox Acura of Ann Arbor, addressed the oil leak, bumper alignment, and replaced a damaged wheel, demonstrating exceptional service. The narrator expresses disappointment with Honda's initial lack of proactive customer care and ponders the implications of his experience on future content creation and brand promotion.

Takeaways

• 🔧 The owner returned to the dealership due to a suspected oil leak after having a resonator installed on their car.
• 🔍 The oil leak was visually confirmed as fresh and the service manager at Fox Acura took the initiative to check on the car's condition.
• 📹 The owner's YouTube video about the issue went viral, leading to increased public scrutiny and corporate attention from Honda.
• 🤝 Honda corporate initially advised the owner to deal with the dealership, but after the video's popularity, they became more proactive in resolving the issue.
• 🛠️ The dealership and Honda corporate collaborated to address multiple issues with the car, including the oil leak and bumper alignment.
• 🛑 The oil leak was traced back to an improperly sealed valve cover, which was fixed by resealing it.
• 💰 The dealership covered the costs of the repairs, which amounted to a significant sum, and were reimbursed by the warranty.
• 🚗 The owner was provided with a loaner vehicle, a 2024 RDX, while their car was being serviced.
• 👍 Fox Acura was commended for their exceptional service and for going above and beyond to rectify the situation.
• 👎 The owner expressed disappointment with Honda corporate's initial lack of responsiveness and felt they only acted after public pressure.
• 🚫 The experience has soured the owner's enthusiasm for the car and the brand, questioning the integrity of customer service and the promotion of the product.

Q & A

What issue did the customer initially bring their car back to the dealership for?

The customer brought their car back to the dealership because they noticed a possible oil leak after having a resonator installed.

What was the initial response from Honda corporate when the customer escalated the issue?

Initially, Honda corporate told the customer to talk to the dealership and did not take immediate action. It was only after the issue gained public attention that they changed their approach.

What actions did Fox Acura take to address the customer's concerns?

Fox Acura took several actions, including fixing the oil leak, improving the bumper alignment, and providing a new wheel for the damaged one. They also offered a loaner vehicle while the car was being serviced.

What was the root cause of the oil leak in the customer's car?

The root cause of the oil leak was the valve cover not being sealed properly, which required resealing.

How did the customer's YouTube channel and public attention influence Honda corporate's response?

The customer's YouTube channel and public attention put pressure on Honda corporate to address the issue more promptly and thoroughly than they initially did.

What was the customer's profession, and how did it relate to their experience with the car issues?

The customer is a quality engineer, which influenced their attention to detail and ability to identify and escalate the car issues effectively.

How did the customer feel about the initial customer service from Honda corporate?

The customer was disappointed with the initial customer service from Honda corporate, feeling that they were treated poorly and ignored until the issue became public.

What compensation did the customer receive for the damaged wheel?

The customer received a check for $300 from the dealership to fix the damaged wheel, and later, Honda corporate provided a brand new wheel.

What was the customer's opinion on the dealership's response after the issue gained attention?

The customer felt that the dealership's response was influenced by the public relations aspect rather than genuine customer care, but they acknowledged that Fox Acura did go above and beyond in addressing the issues.

What was the customer's final sentiment towards Honda and Acura after the resolution of the issues?

The customer expressed disappointment and a change in feelings towards the car and the brand due to the initial poor customer service and the need for public pressure to get a proper resolution.

Did the customer experience any interior rattles in the car, and what was the outcome?

The customer did experience interior rattles, particularly at higher RPMs, but it was unclear if the dealership addressed this issue during the car's service.

Outlines

00:00

🔧 Returning to Dealer for Potential Oil Leak

The narrator returns to the dealership due to a suspected oil leak discovered during the installation of a resonator. The leak appears fresh, and the narrator expresses concern about the quality of work done on the car. The video that caught fire and gained significant views has brought attention to the situation, leading to a change in Honda corporate's attitude towards resolving the issue. The service manager at Fox Acura shows concern by calling to check on the car. The narrator feels that without his online platform, the dealership might not have been as responsive.

05:00

🛠️ Addressing Car Issues with Dealer and Honda Corporate

The narrator discusses the steps taken to address the oil leak and other car issues. A Honda field service engineer and a case manager from Honda corporate are involved in resolving the problem. The narrator appreciates the efforts of Fox Acura, especially the service manager, for their proactive approach. The oil leak is confirmed, and the dealership offers a loaner vehicle while the car is being fixed. The narrator also mentions receiving compensation for a damaged wheel from another dealership, Acura of Troy.

10:04

🏢 Critique of Honda Corporate's Customer Service

The narrator expresses dissatisfaction with Honda corporate's initial lack of response and their change in attitude after the issue gained public attention. He contrasts this with the positive experience at Fox Acura, which addressed all his concerns without hesitation. The narrator also discusses his profession as a quality engineer and his disappointment in Honda's customer service. He feels that the company only took action to avoid negative publicity and questions the integrity of their customer care.

15:04

🚗 Final Thoughts on the Car and Corporate Response

In the conclusion, the narrator shares his mixed feelings about the car and the corporate response. He acknowledges that Fox Acura went above and beyond in fixing the car issues but remains critical of Honda corporate's initial lack of action. The narrator is unsure about continuing to create content featuring the car due to his negative experience with customer service. He invites viewers to share their thoughts and contemplates his future relationship with the brand.

Keywords

💡Resonator

A resonator is a device used in vehicles to reduce the noise produced by the exhaust system. In the video, the resonator is mentioned as being installed to quiet down the car's sound. The script describes the car owner's decision to install a resonator to address noise concerns.

💡Oil leak

An oil leak refers to the escape of oil from an engine or gearbox due to a failure in the sealing system. In the video, the presence of fresh oil around the car's connector and underneath suggests a potential oil leak, which is a significant issue the car owner is trying to address with the dealership.

💡Service manager

A service manager is a professional responsible for overseeing the service department of a dealership, ensuring customer satisfaction and quality service delivery. The script mentions Mike, the service manager, who proactively contacted the car owner to check on the car's condition, demonstrating customer care.

💡Honda corporate

Honda corporate refers to the central management or headquarters of the Honda company. In the video, the car owner describes interactions with Honda corporate, initially unsatisfactory but later responsive due to the public nature of the issue, indicating the company's eventual commitment to resolving the problem.

💡Escalation

Escalation in a customer service context means elevating a complaint or issue to higher management for resolution. The video script describes the car owner's decision to escalate the issue to Honda corporate after not receiving satisfactory service from the dealership initially.

💡YouTube channel

A YouTube channel is a platform where content creators post videos for public viewing. The car owner mentions having a YouTube channel, which played a role in bringing attention to the issue, as the video about the car's problems gained significant views and was covered by other publications.

💡Valve cover

The valve cover is a part of an engine that protects the valve train components and provides a seal to prevent oil leaks. In the script, the valve cover seal is identified as the source of the oil leak, which was fixed by resealing it during the repair process.

💡Bumper alignment

Bumper alignment refers to the correct positioning and fitting of a car's bumper in relation to the body. The video script discusses issues with the bumper alignment after previous service work and the subsequent correction by the dealership to improve the fitment.

💡Interior rattles

Interior rattles are noises caused by loose or vibrating parts inside a car's cabin. The car owner in the video script complains about interior rattles, particularly a buzzing sound, which he attributes to the car's exhaust system and seeks to have addressed by the dealership.

💡Looner vehicle

A looner vehicle is a car provided by a dealership for customers to use temporarily while their own car is being serviced. The script mentions the expectation of receiving a looner vehicle as part of the service experience, highlighting the dealership's commitment to customer convenience.

💡Customer service

Customer service involves the assistance and support provided to customers by a business. The video script reflects on the car owner's dissatisfaction with the initial customer service from Honda corporate and the dealership, and the eventual improvement in response to public pressure.

Highlights

Customer revisits Acura dealership due to a potential oil leak discovered during resonator installation.

Fresh oil leak observed on the black connector on the side of the car.

Video documenting the issue goes viral, garnering attention from Honda corporate.

Honda corporate changes their approach after public pressure, offering to 'make it right'.

Service manager at Acura proactively contacts the customer to check on the car's condition.

Acura of Troy compensates the customer $300 for a damaged wheel.

The customer expects a loaner vehicle while their car is being serviced.

Honda field service technician and corporate case manager get involved to address the issues.

The engine's valve cover was not sealed properly, causing the oil leak.

Bumper alignment issue was addressed and improved, though not perfect.

Interior rattles persist, possibly due to exhaust resonance, but were not resolved.

A new wheel was ordered and mounted by the dealership to replace a damaged one.

The customer expresses dissatisfaction with Honda corporate's initial lack of response.

Fox Acura is praised for their exceptional service and handling of the situation.

The customer reflects on the importance of dealership reputation and customer service.

Honda corporate's response is criticized for being reactive rather than proactive.

The customer contemplates the future content creation with the Acura Integra Type S, given the recent experiences.

A call to action for viewers to comment on whether they want to see more content related to the car.

Transcripts

back to the dealership we go here at Fox

Acura van Arbor so back here with the

Integra again why am I back here so the

reason I'm back cuz I got my resonator

installed on my car when we were up

under the car we saw what may be an oil

leak a top of

uh where did you say it's said the the

black connector uh on the side of the

star that looks pretty fresh all right

going to have them check that out again

and it's down up under here too right

yeah definitely up under there looks

like more oil so Accura coming back at

you so then I was like oh man it looked

like it was fresh oil so shout out to my

guy how he is the one that found the

first oil League when I put the cat back

on but this time I put the resonator on

just to quiet it down just a little bit

so what happened we saw the oil he

cleaned it up he said it looks fresh and

while this was going on like my video

caught fire is almost at like 50,000

views as I speak now a couple

Publications posted about the story

delnik posted it car scoops posted it so

a lot of eyes are on this so what

happened Honda corporate they changed

their whole tone remember when I

escalated it I got a call from the Honda

corporate rep that's saying like my

manager is going to say the same thing

now I'm about to get that g GA 3000

treatment because they look bad right

now so we got to make this right don't

we so that's why I'm here for them to

make it right and shout out to Mike the

service manager here he actually called

me with nothing to do just a call to

check up and see about the car how it's

doing and like the same day I also got a

call from Honda corporate and there was

a case manager remember I said I

escalated it it took over a week for

them to call me back so now that they

got this pressure on to do something

they got to make everything right now

and I hate to be the person to do this

but yeah they now they want to make it

right and it really it's really shitty

man because if I didn't have a YouTube

channel if I didn't have a platform

nothing would have happened I would be

riding around with a scratched tire and

I I'll at least have oil change CU they

did me right here at Fox Acura but now

that Honda's Under Pressure they got to

do something to make things right so

also no shout out to agur of Troy but

they did pay for my will they paid me

$300 to fix that wheel so shout out to

the uh general manager there he did what

was right that's what he's supposed to

do so that's all I got to say about them

but I'm here because we got a oil Le

because of the work they did possibly

I'm not going to say that's definitively

it looks to be an oil leak that's why

I'm here so the Honda field service tech

they want to take a look at my car and

Honda corporate they're like oh what can

what else is wrong with your car and I

gave him everything when I'll get to

that in just a minute but before I do

don't forget to like comment subscribe

hit the Bell brother the channel let's

jump into

[Music]

it they got a parking spot made just for

me value customer parking wow definitely

feel value here so what I got going on

here so I spoke to Mike the service

manager he wanted me to bring my damaged

wheel so where's the scuffet got the

scuff over here so I don't know if

they're going to repair it or not but

they told me to bring it so I did

that so what else did I complain about

to them I just told them everything

which isn't a lot but for a brand new

car especially in Acura I wouldn't

expect any problems that's the reason I

went with a Japanese brand I sold my

German car to get this so what the hell

but this still doesn't look right so I

told them that it just doesn't look

right it's not a line right so if they

can make that perfect I'll be happy what

else is going on

I had a list I got it written down

forgot what it says but I also want

these interior rattles fixed so when I

rev to like 4,000 I hear like tiny

vibrations in the center of the

dashboard I want that looked at also

that a pillar over here is just

vibrations and uh it's

basically the resonation of the exhaust

bouncing off something making something

rattle it's not it's not a rattle more

like a buzzing sound a lot of buzzing

going on so we got to technician from

Honda corporate coming here they're

going to look at the car I am going to

get a loner vehicle that's what I expect

from electric car dealership a loner

vehicle so while my car is going to be

here for some days I expect I won't have

to miss a beat I got a Maserati at home

and I had to drop my car off way out

here hour away so I'm about to drive my

car into the svice bay and drop it off

with them for however long they need it

whatever they need to do to figure out

what this oil league is all about cuz

I'm not the only one somebody else

commented they just dropped their car

for the same thing and I don't know if

it's a how many other people are

experiencing it so we're going to let

the Honda field service engineer check

that out cuz apparently it's not mine

and from what I'm reading up on the

Civic type RS and the type s's both of

these engines the 2 L turbos are built

in Ohio so the people saying like y

Japanese quality the engines are built

in America here so there's that but let

me get in here get my car dropped off

and get into the laner do our walk

around just to make sure everything's

okay only thing is the bumper it's not

perfect but we already knew that tires

are all good minus that one minor scuff

on this tire or one of these back

tires and that is it make sure you guys

do that as well this will be my laner

till they get the Integra looked at so

this is what I actually wanted my

Integra in and this is the 2024 RDX so

this is like the CRV clone accurate

version of the CRV I'll probably do a

review on it at some point but this is

what we riding in the a asec package

might be fully loaded does it got the

technology package I don't know let me

get home and I'll give you guys an

updates on once I hear one 7 days later

and I'm back with my integer type ass so

they indeed was a problem with the

engine so what Acura of Choy did there

was a problem with the work that they

did we should have known that they

wouldn't be better than that but let me

go over the whole car and what

everything everything that happened so

we had a rep from Honda North America

come through and work with the service

uh text here to take over and fix

everything on the car so let me show you

everything that they did fix so first of

all they fixed the oil leak and I'll get

into what the problem what the problem

was in just a moment here and then the

second thing the bumper alignment is

better much better let me go on the

other side still not perfect but I'm at

least happy with this one this is much

better than what it was and they had to

finagle with this thing for quite some

time because it's it's a pain to get

this thing align but it is much better

you can't unless you look hard on it you

can't really tell that it's uh miss a

line actually it's really not miss a

line because before it was like it would

get real tight up in here now it's got a

consistent Gap going in there it's a

little bit tighter at the bottom but I

can live with that that's much better

definitely much much

better uh what else did I have them I

they asked me what they could do to help

and I gave them the whole spill the

interior rattles I don't think they did

anything about that we'll tell once we

go on the drive but I don't think they

did anything they said it was from the

ex exhaust which I I knew it was the

exhaust but it's uh it's not that bad to

be honest but there was like what issues

do I have with the car that was one of

the things probably still going to hear

it's I doubt they put any kind of

insulation any felt to stop the plastic

or whatever the resonance is to get the

buzzing to calm down in the back of the

car we got a brand new wheel and they

mounted my tire on here so they ordered

a brand new

wheel yeah got a brand new wheel from

Honda they got it mounted by Fox Acura

here in Ann Arbor let's see if they uh

damaged one of my wheels here of course

they didn't damage my wheels they didn't

blame anything on me they've been

nothing less than Stellar here they they

made it right so let me talk about the

engine so the problem was the valve

cover it wasn't sealed properly so they

got some goop on there to seal the

engine cover on so the valve cover

somebody from Acura Troy they got some

of the seiling or the sealer they showed

me a picture I don't have that picture

to show you guys but it was where it was

not supposed to be so this was on the

driver side of the valve cover so they

basically had to take the valve cover

off and resal the engine so now it

should not leak at all anymore so I'm

taking care of on that account so huge

shout out to Acura of Ann Arbor Fox

Acura of an arbor so this additional

work cuz I told you all the first fix to

rebuild the engine the heads of the

engine that was about $6,000 worth of

work so today additionally this would

have been I think it was either $740 or

$940 what I saw on the paperwork the Fox

Acura would have to pay but they're

going to be reimbursed by warranty so

this is almost $77,000 worth of work for

an oil league in the mine bumper so I'm

glad I got that sorted out but let's get

my deeper thoughts on this whole

situation here got to be more careful

got sidetracked at another dealership

looking for a car for my wife but um so

my final thoughts on this

so I'm aware that there's PR reasons

that Fox Acura did as much as they did

but I believe in my honest opinion since

I dealt with them in the past they went

above and beyond they would have done

the same thing just because that's the

nature of their dealership so it's a

smart thing to do I would have done the

same thing as well but there's a reason

I chose them besides acur of Troy which

I would never do business with ever

again and Jeffrey Acura which I bought

my gry integer for from and this much

closer than Fox Acura an arbor but they

charge markup on these I actually went

to Jeffrey Acura to buy this same car

they had another demo same same thing

with less options but it cost more money

cuz they added so many things and they

just added extra markup so when

dealerships do things like that that's

just I don't know it's kind of scummy in

my opinion so I I rather choose them cuz

they sell their cars at MSRP even all of

their integr type asses have always been

at MSRP so now that I got that out the

way they did go above and beyond but

what I

noticed because now let me get on Honda

Honda corporate because Fox Acura they

did everything phenomenally A+ across

the board everything they did they just

made me feel special going

there Honda corporate initially when I

reached out to them they told me to talk

to the dealership which is accurate of

choice cuz I had a ple issues coming on

I have the bumper everything I got fixed

here even the clear coat paint issue

like this dealership fixed all of that

stuff and it was like they just did it

with no problems being it was no problem

for them to fix it so Honda corporate

told me to deal with the dealerships and

I told them no that's not good enough

for me like I want to escalate and talk

to a manager I didn't hear from anybody

else from Honda corporate for over a

week and that's unacceptable for me like

when you say I want to talk to a manager

I know like some people are nitpicking

but this was a serious issue to me and

they took it as a serious issue too once

they saw the video and that's what I do

not like they treated me like garbage

until they saw the video now they want

to do the right thing cuz the spotlight

is on them so they had to do the right

thing that's why I got this new tire cuz

they want to look good and I understand

why they would do that but they only did

it because they look so bad toe to acur

of Troy and I don't like that CU had I

not put a video out there were I not an

influencer if people want to call me

that I don't call myself an influencer

and for people people that never me met

me I'm a quality engineer so I do this

line of work this is what I do to make

my living this is I afford these cars

and I'm not a YouTuber yet so YouTube

doesn't pay my bills my 9 to-5 does I've

been a quality engineer I've been

engineering for over a decade now so

that's how I pay my bills people they

saw me in the hoodie and wearing

sweatpants they thought I was a thug but

but I'm a professional I've been an

engineer for years but yeah don't judge

a book by its cover but anyway

Honda I didn't like that cuz had that

video had Jalopnik not have posted that

had car scoops not have posted that had

this not been a big deal on Reddit and I

can't even read all the comments man

this it becomes overwhelming like people

making assumptions about you that don't

know you I didn't even read the comments

on those I read most all the comments on

my own video but I got so many people

that aren't my subscribers my

subscribers can get the gist to me like

they they get to feel me I've been doing

this for like four years it's a hobby

and I love it so I want to take you all

on the journey with me cuz this is what

I do with my cars the longterm this is

my long-term review on the car and if a

car does something I don't like I'm

going to report it so that's what I'm

doing I wasn't making content to like

start a oh this guy is messing with me

like no that was real and I just pulled

out the camera just to show y'all what

I'm dealing with cuz I thought it was

wild like I never thought some crap like

like that would have happened cuz I

honestly I only like dealing with

dealerships on recommendation or

dealerships that I have dealt with

before I bought this car from accurate

choice so I reward them with the service

business but I got to do my due

diligence read those reviews if you

ain't got a four and a half star review

on your dealership ain't coming and

always take pictures of your car but

yeah Honda did what was right at the

wrong time I think they should have had

the same energy initially they told me I

was on my own to fix the tire which the

deal sh should have paid for which they

did send me a check for that the rim

that they messed up so we're clear on

that so I just think it's uh the

customer service has got to be better

like and I understand you got protocols

and things but you got to have some kind

of customer care like they just treated

me like nothing like oh that's on you

that happened oh well too bad in here

back from nobody till the video caught

traction and yeah man that's that's all

I got to say on M I'm not happy about

the whole Oreal like my whole I've been

without this car for so long it's like I

and my my feelings towards this car have

changed this was supposed to be my car

to keep forever long term cuz it's so

perfect for me but having to deal with

corporate if I didn't have that video I

would have been so unfortunately and

that's not a good feeling to have like

they should treat how I got treated this

time is how they should always treat

customers that that Will was extra but

they they owed me the wheel but they

nobody should be treated like that

that's terrible like the guy should be

fired he's still on the website like

nobody what what was the penalty for

that like I I think he should have been

terminated that was just horrible but

we're past that now got my car back I'm

happy with what fox Aura van Arbor did

to my car so now I can move forward

continue making content as I have been

and now I can stop making these videos

about this car cuz I got like six videos

for other cars that I can't even post

cuz this has to be these videos have to

go out cuz I got to get the content out

and give you guys the update as soon as

possible cuz it's a Hot Topic why

wouldn't I so hopefully I don't see any

more issues with this car during the

duration of it and uh yes some of these

cars do have bumper alignments but mine

I got a video of real when I first saw

the car before the the illuminated badge

was put on my bumper wasn't that bad it

was only messed up after the illumin

accurate emblem got put on so now it's

much better I'm happy about the fitment

of that I haven't heard the Drone noise

yet but I've been talking to you all

it's only around 4,000 RPM I can hear

the rattles in the center of the dash

and sometimes when I drive on the

passenger side a pillar driver side B

pillar but with all that being said do

you guys still want to see content with

me and this intega type S cuz to be

honest um at this moment right here

right now I'm not feeling it cuz if you

don't stand behind your product and if

you treat your customers like that why

should I be promoting your product this

is me every video I do is a promotion

for Honda slacura and for them to treat

anybody like that not just me anybody

like that that's a disservice to their

customers nobody should be treated like

the way I was from the Acura Troy

dealership which was terrible but I'm

honestly more disappointed with

corporate they just did nothing

initially until the fire hit that ass so

that's that's just being honest so they

had to do something so they wouldn't

look as bad and I can it's clear to see

that and that's just not cool with me at

all so drop a comment let me know what

you guys think I should do I'm going sit

think on it what I'm about to do still

going to put out more content as I can

but like I said I got so many other

videos in the que no pun intended I got

another caram Miata mods coming for that

stuck in customs though but I just got

so much more content I got to put out

there if you want to see more of this

car drop a comment let me know but with

that being said I'm Q checking out

hoping to turn a new Leaf put this in

the past where I can just move forward

and not focus on that cuz I I'm not a

person that deals with drama like I I

can't stand drama I just want to live a

normal life get back to what I've been

doing and that's it man that's all I got

to say about that thank y'all for

watching this video and drive safe out

there peace out