3 dicas para ter Comunicação Assertiva no trabalho

Summary

In this video, Bianca shares three essential tips for developing assertiveness in communication. She emphasizes the importance of knowing when to speak by first listening, adjusting your communication style to suit different audiences, and recognizing that you cannot control others' reactions. Bianca highlights that assertive communication is a gradual process that requires self-awareness, responsibility, and empathy. By following these steps, individuals can enhance their professional and personal communication, ultimately leading to better relationships, career opportunities, and leadership roles.

Takeaways

• 😀 Assertive communication is not about being aggressive or imposing, but about being responsible and empathetic in your interactions.
• 😀 The main goal of assertive communication is to be objective while respecting others, not to dominate or manipulate the conversation.
• 😀 Effective communication starts with listening—being a good listener helps you understand the other person's perspective and improves your ability to respond assertively.
• 😀 Silence can often be more assertive than speaking, especially when responding is not necessary or could lead to confusion.
• 😀 Adjusting your language to the audience is key: simplify your message for laypeople and use technical language when addressing experts.
• 😀 The way you speak (your tone, pace, posture, and gestures) influences how your message is received, making the 'how' of communication just as important as the 'what'.
• 😀 Self-awareness is crucial—take time to assess how you communicate in different situations and with various audiences.
• 😀 Assertiveness involves owning your feelings and experiences, rather than making judgments about others (e.g., saying 'I feel undervalued' instead of 'You don't value me').
• 😀 The key to sustaining assertiveness is to stay firm in your position, using facts and reasoning, even when faced with resistance or emotional reactions from others.
• 😀 Assertive communicators often excel in leadership roles because they can manage both their own emotions and those of their teams, leading to more effective conflict resolution and decision-making.

Q & A

What is the difference between assertive communication and aggressive communication?

Assertive communication is focused on responsibility and empathy, aiming to be objective and clear without imposing or judging others. Aggressive communication, on the other hand, involves imposing one's views and often making judgments, typically with a more forceful or confrontational tone.

Why is listening important for assertive communication?

Listening is crucial because it allows you to gather information and understand the other person's perspective. By listening first, you can adjust your language and response to be more relevant and effective, ensuring that your communication is both assertive and empathetic.

What is the role of silence in assertive communication?

Silence can be a powerful tool in assertive communication. Sometimes, not speaking is more effective than forcing a response. It allows you time to process the situation and decide if it's the right moment to speak or if the conversation can benefit from a pause.

How should you adjust your communication based on the audience?

When communicating, it’s essential to adjust your language to suit the audience. For example, if you're speaking to a layperson, simplify your language. For more technical audiences, use specialized terms. Also, consider adjusting non-verbal cues like tone, body language, and volume based on the situation.

What does it mean to be responsible for your communication in an assertive manner?

Being responsible for your communication means taking ownership of what you say, how you say it, and the impact it has. You don’t blame others for misunderstandings or misinterpretations; instead, you ensure your message is clear, concise, and respectful.

Why is it important to manage your expectations about others' reactions in assertive communication?

In assertive communication, you can control how you communicate but not how others will react. Understanding this helps manage expectations and reduces frustration when others don’t respond as expected. It’s important to remain calm and not let others’ reactions derail your approach.

How can you improve your 'how' in communication?

Improving the 'how' in communication involves self-awareness and adjusting your delivery. This includes tone, volume, rhythm, posture, and even facial expressions. By practicing how you speak and how you present yourself, you can make your communication more effective and assertive.

What is the relationship between assertive communication and leadership skills?

Assertive communication is closely tied to strong leadership skills. Leaders who communicate assertively are better at managing teams, resolving conflicts, and inspiring trust. They can clearly express their ideas and expectations while being empathetic and responsive to others’ needs.

What should you do if a conversation escalates and becomes too heated?

If a conversation becomes heated, it's essential to remain calm and possibly pause the discussion. You can suggest continuing the conversation later when emotions have settled. This helps avoid unnecessary conflict and ensures a more productive and objective discussion.

How can assertive communication help in professional settings, particularly in negotiations or conflicts?

Assertive communication helps in professional settings by enabling individuals to express their opinions and needs clearly while respecting others. In negotiations or conflicts, it ensures that both sides are heard, solutions are proposed effectively, and misunderstandings are minimized, leading to more positive outcomes.