Top 5 Best Support Ticket Systems in 2023

Summary

This video offers a comprehensive review of the top 5 support ticket systems: Zendesk, Zoho Desk, Freshdesk, Intercom, and HubSpot. Each system is evaluated on its ability to integrate multiple support channels, facilitate customer interactions, and provide advanced features like AI-assisted responses and automations. Pricing details are provided, with options ranging from free to enterprise-level plans, catering to various team sizes and budgets. The video emphasizes the importance of choosing the right system based on specific business needs and encourages viewers to try free versions before committing.

Takeaways

• 😀 This video provides an unbiased review of the top 5 support ticket systems based on the presenter's experience and research.
• 🔗 Links to the reviewed support ticket systems are provided in the video description for further exploration.
• 💰 The video is not sponsored, ensuring that the opinions are honest and based on the presenter's own findings.
• 📈 Zendesk is recommended for larger teams needing a centralized system for multiple support channels, but it comes with a higher price tag.
• 🤖 Zoho Desk offers AI-assisted responses and advanced automations, integrating well with other Zoho products.
• 💬 Freshdesk excels in ticket assignment and unifying support channels, providing a cost-effective option for small businesses.
• 🌐 Intercom focuses on building customer relationships through various communication channels and offers in-depth reporting.
• 📊 HubSpot's Help Desk provides a comprehensive dashboard for tracking customer support tickets and includes analytics for performance monitoring.
• 💼 The video suggests trying the free versions of the tools first to assess their fit for one's business needs.
• 🔗 The presenter encourages viewers to use referral links for support, potentially offering discounts on some platforms.

Q & A

What is the main focus of the video?

The video focuses on reviewing the best support ticket systems available in the market.

How many support ticket tools are listed in the video?

Five support ticket tools are listed in the video.

Is the video sponsored by any of the mentioned providers?

No, the video is not sponsored by any of the providers. The opinions are based on the presenter's experience and further research.

What are the benefits of using Zendesk according to the video?

Zendesk is beneficial for teams with a large customer base, as it integrates all customer interactions into one system and offers a centralized hub for multiple support channels.

What is the starting price for Zendesk's paid plans?

The starting price for Zendesk's paid plans is $49 per agent/month billed annually.

What is unique about Zoho Desk's AI-enabled chatbot, Zia?

Zia processes questions, directs customers to knowledge base articles, converts chats into trackable tickets, identifies sentiment, and alerts managers about unhelpful solutions.

What does Freshdesk offer that stands out in terms of ticket assignment?

Freshdesk allows ticket assignment based on an agent's skillset and workload or distributes tickets evenly across the team.

How does Intercom help in building genuine relationships with clients?

Intercom enables communication with clients through various channels like email, live chat, push notifications, and in-app messaging.

What is the starting price for Intercom's Starter package?

The starting price for Intercom's Starter package is $74 per month when billed annually.

How does HubSpot's Help Desk tool integrate with customer records?

HubSpot's Help Desk tool links tickets to customer records, allowing customer service reps to reference past engagements easily.

What is the price range for HubSpot's paid plans?

The price range for HubSpot's paid plans is between $18 and $1,200 per month if billed annually.

What advice does the video give for choosing the right support ticket system?

The video advises considering one's needs and trying the free version of any tool before making a final decision.