What are Communication Skills? | Importance, Types and Ways to Improve it
Summary
TLDRIn this session, Surbhi discusses the critical role of communication skills in the business world, emphasizing their importance across professional, social, and personal spheres. She outlines key skills such as public speaking, presentation, persuasion, active listening, and non-verbal communication. Surbhi also provides practical tips for improvement, including preparation, mindful non-verbal cues, active listening, clear and concise speech, constructive criticism, and regular practice. The video aims to equip viewers with the knowledge and tools to enhance their communication abilities.
Takeaways
- 😀 Effective communication is crucial in all aspects of life, including professional, social, and personal spheres.
- 🏢 According to a 2018 survey, verbal communication skills are the most sought-after in the business world.
- 🗣️ Communication skills involve conveying information clearly and understanding others, using words, language, signs, and symbols.
- 🤝 Good communication helps in building trust, strengthening professional relationships, and advancing in one's career.
- 🎤 Public speaking skills are essential for engaging and effectively communicating with an audience.
- 📊 Presentation skills are not just about creating slides but also about delivering them in a way that captivates the audience.
- 🧠 Persuasion skills involve influencing others' thoughts and opinions through logical and convincing arguments.
- 👂 Listening skills are fundamental to being an effective communicator, involving active engagement and understanding.
- 📝 Oral and written skills are important for clear and concise communication, avoiding misinterpretation.
- 🤫 Non-verbal communication, such as body language and facial expressions, plays a significant role in how messages are perceived.
- 📞 Phone skills are essential for professional communication, requiring a warm and clear tone when interacting with others.
- 🔁 Giving and receiving feedback is a valuable skill that demonstrates open-mindedness and a willingness to improve.
- 💪 Confidence is key for making a good first impression and is important for effective communication during interviews and meetings.
- 🤝 Respect in communication involves allowing others to speak without interruption and responding appropriately in group settings.
Q & A
What are communication skills and why are they important in the business world?
-Communication skills are the ability to convey information, thoughts, and ideas effectively. They are crucial in the business world as they help in understanding and being understood by others, building trust, strengthening professional relationships, and improving job performance and career advancement.
According to the 2018 survey by the National Association of Colleges and Employers, what is the topmost required skill in the business world?
-The topmost required skill in the business world, according to the 2018 survey, is verbal communication skills.
What does effective communication involve?
-Effective communication involves conveying and receiving information, interacting with others, transmitting messages without misinterpretation, and using words, language, signs, and symbols.
What are the components of communication skills?
-Communication skills include listening, speaking, writing, observing, and empathizing.
How do communication skills help in building trust and professional relationships?
-Good communication skills help in understanding people and situations better, making one's presence felt in discussions or meetings, and strengthening teamwork and cooperation.
What are the top communication skills required by employers?
-The top communication skills required by employers include public speaking, presentation, persuasion, listening, oral and written communication, non-verbal communication, phone skills, and giving and accepting feedback.
Why are public speaking skills important in the business world?
-Public speaking skills are important as they demonstrate how effectively one can communicate and engage with an audience, requiring confidence, enthusiasm, and the ability to connect with listeners.
How can one improve their listening skills?
-One can improve their listening skills by paying close attention to the speaker, removing distractions, and asking questions to show interest and ensure understanding.
What is the significance of non-verbal communication in effective communication?
-Non-verbal communication, including body language, gestures, posture, eye contact, and facial expressions, is significant as it often speaks louder than words and can convey a lot about one's overall behavior and attitude.
What tips are suggested for improving communication skills?
-Tips for improving communication skills include preparing in advance, being mindful of non-verbal cues, practicing active listening, being clear and concise, seeking constructive criticism, and practicing communication habits such as recording daily videos.
How can one practice communication habits to become a better communicator?
-One can practice communication habits by recording a 10-minute video daily on any topic while looking at the camera, which helps in observing and improving one's communication skills.
Outlines
🗣️ Introduction to Communication Skills
Surbhi introduces the topic of communication skills, emphasizing their importance in the business world and across various aspects of life. She outlines that effective communication is highly valued, as per a 2018 survey by the National Association of Colleges and Employers. Communication skills are defined as the ability to convey information, thoughts, and ideas effectively, ensuring mutual understanding. These skills are crucial for both verbal and written communication, and they encompass listening, speaking, writing, observing, and empathizing. Surbhi also highlights the significance of these skills in building trust, professional relationships, teamwork, and career advancement.
💡 Enhancing Communication Skills
In this segment, Surbhi discusses the top communication skills sought by employers, including public speaking, presentation, persuasion, listening, oral and written communication, non-verbal communication, phone skills, and the ability to give and receive feedback. She stresses the importance of confidence and respect in communication. Surbhi then provides tips for improving communication skills: preparing in advance, being mindful of non-verbal cues, practicing active listening, being clear and concise, offering constructive criticism, and practicing communication habits. She suggests recording oneself speaking as a method to observe and improve communication skills. The video concludes with a call to action for viewers to like, share, subscribe, and engage with the content for further useful videos.
Mindmap
Keywords
💡Communication Skills
💡Verbal Communication
💡Public Speaking
💡Presentation Skills
💡Persuasion
💡Listening Skills
💡Oral and Written Skills
💡Non-Verbal Communication
💡Phone Skills
💡Feedback
💡Confidence
💡Respect
Highlights
Effective communication is essential for excelling in all aspects of life, including professional, social, and personal spheres.
According to a 2018 survey by the National Association of Colleges and Employers, verbal communication skills are the most required skill in the business world.
Communication skills are the ability to convey information, thoughts, and ideas effectively.
These skills help in understanding and being understood by others, and are crucial for proper speaking and writing.
Communication involves transmitting messages without misinterpretation using words, language, signs, and symbols.
It includes understanding how to communicate face-to-face, over the phone, or through digital means like email and social media.
Communication skills encompass listening, speaking, writing, observing, and empathizing.
Good communication skills help in understanding people and situations better and make your presence felt in discussions or meetings.
These skills are vital for building trust and strengthening professional relationships, including teamwork and cooperation.
Public speaking skills are crucial for engaging listeners effectively and require confidence and enthusiasm.
Presentation skills involve creating and delivering gripping presentations that communicate information and ideas clearly.
Persuasion skills are about influencing thoughts and opinions using convincing and logical points and facts.
Listening skills form the foundation of good communication and involve active listening and showing interest.
Oral and written skills are important for speaking and writing clearly and concisely without causing confusion.
Non-verbal communication skills, such as body language, gestures, posture, eye contact, and facial expressions, are also crucial.
Phone skills are necessary for making calls to customers, clients, colleagues, and team members with a soft and warm tone.
Giving and accepting feedback is a skill that shows open-mindedness and genuineness, crucial for success.
Confidence is key for a good communicator and helps make a good first impression during interviews.
Respect in communication involves knowing when to initiate and respond properly in a team setting without interrupting.
Tips for improving communication skills include preparing in advance, being mindful of non-verbal cues, and practicing communication habits.
Practicing communication by recording a daily video on any topic can lead to automatic improvement.
Transcripts
hey everybody I am surbhi and you are
watching key differences in this session
I am going to talk about what are
communication skills and its importance
in the business World also you will get
to know the top communication skills and
how you can improve them so friends
let's get started
do you guys know that communicating
effectively is the best of all life
skills this is because developing
communication skills can help us excel
in all aspects of Life be it in the
professional social or personal sphere
according to 2018 survey by the National
Association of colleges and employers
the verbal communication skills of a
person is the top most required skill in
the business world
so what are communication skills
communication skills is the ability to
convey information thoughts and ideas in
an effective manner it helps you to
understand as well as be understood by
others it is a very important skill for
speaking and writing properly this skill
is used when you convey and receive
information it indicates how you
interact with others it is the ability
of transmitting message without
misinterpretation with the use of words
language signs and symbols further
communication skills also helps in
understanding how to communicate face to
face over the phone or while using
digital communication like email social
media Etc moreover communication skills
include listening speaking writing
observing and empathizing now you must
be wondering why communication skills
are important
well friends developing good
communication skills helps us better
understand people and situations further
it lets you make your presence felt by
the people present in a discussion or a
meeting it helps in building trust also
it is strengthens your professional
relationships both teamwork and
cooperation also it helps people in
performing better at the job and
advancing in their career come let's
discuss the top communication skills
which are required by employers nowadays
so the first one is public speaking
skills public speaking skills exhibits
how effectively you can communicate and
engage your listeners it requires
confidence enthusiasm and the ability to
engage with the audience presentation
skills presentation skills represents
abilities and qualities important for
creating and delivering a gripping
presentation that effectively
communicates information and ideas it is
not just about PPT it is about how you
present your ideas in front of people
persuasion skills persuasion is the
ability of influencing the thoughts and
opinions of others using such points and
facts which make people think and are
convincing and logical enough listening
skills listening is the basic foundation
in becoming a good communicator it
indicates your grasping and
interpretation sense active listening
involves paying close attention to the
speaker to make certain that you are
understanding what is said
further it involves removing
distractions and asking questions which
shows interest oral and written skills
these skills are important to speak and
write clearly and concisely without
misinterpreting or creating confusion
non-verbal communication skills
communication is not just about speaking
but your overall Behavior body movements
and appearance speaks a lot this
includes body language gesture posture
eye contact and facial expressions phone
skills phone skill is such a skill that
you use when making calls to customers
clients colleagues boss and team members
while talking on phone you should always
use a soft and warm tone feedback giving
and accepting feedback is also a skill
which only a few people have and it is
crucial for your success it shows your
open-mindedness and genuineness next one
is confidence confidence is one of the
most important skills for a good
communicator it helps you make a good
first impression when you are going for
an interview for showing confidence you
can have a straight posture speak in a
friendly and warm tone also you can
prepare in advance to avoid stumbling
words respect a basic aspect of respect
is knowing when to initiate
communication and responding properly in
a team or group setting letting the
other team members speak without
interruption is seen as a necessary
communication skill now I am going to
share some of the tips that you can use
to improve your communication skills the
first one is prepare in advance know
what you are going to say and how you
are going to say it before you begin any
type of communication the second tip is
be mindful of non-verbal communication
or facial expressions gestures and Body
Language generally speak more than our
words watch your tone while speaking the
way you say something is as important as
what you say together with other
non-verbal cues your tone has the power
to change the meaning of the message use
listen first approach we have two ears
and one mouth which means we should
listen twice as much as we speak so
before you speak listen be clear and
concise communication is all about word
choice and so when it comes to the
choice of words less is always more
constructive criticism constructive
criticism is one of the great way to
improve your communication skills for
this you can ask your close friend or
colleague to help you out and get an
honest feedback from them the last step
is practice communication habits you can
practice communication by adopting such
habits which can help you in becoming a
better Communicator for this you can try
a technique just record a 10 minute
video daily and speak on any topic while
you are looking at the camera and you
will see Improvement in your
communication skills automatically so
friends this is all for today I hope the
concept of communication skills is clear
to you now I hope you like this video
and if you did please do give it a
thumbs up and share it with other people
also if you are new to this Channel and
wanna get more such useful videos
consider subscribing the channel and
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free to leave in the comment section
below until next time this is me surbhi
signing off
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