Turn Down Service

Summary

This script provides a detailed guide on how to perform housekeeping tasks, particularly focusing on turn-down service and room makeup. It explains the steps for setting up a guest room, including making the bed, adjusting curtains, checking the minibar, and organizing towels into animal shapes for added guest comfort. The process emphasizes the importance of ensuring the room appears inviting, with particular attention to cleanliness and presentation. It also covers the significance of maintaining an open door during service to avoid guest suspicions. The script concludes with tips for creating special touches like placing chocolates or cards for occasions like anniversaries or honeymoons.

Takeaways

• 😀 Ensure privacy during room service: Always keep the door slightly open with a door stopper to avoid guest suspicion.
• 😀 Proper bed setup is essential: Make sure pillows are aligned and beds are neatly arranged with no wrinkles.
• 😀 Towel animals enhance the guest experience: Create decorative towel animals, especially for special occasions like anniversaries or honeymoons.
• 😀 Final check is crucial: Start from the ceiling and check the room thoroughly, ensuring nothing is missed.
• 😀 Minibar inspection: Always check the minibar for missing items and restock it if necessary.
• 😀 Guest privacy and respect: Do not allow guests into the room unless necessary, and inform them that the room is still occupied if asked.
• 😀 Use of bedside lighting: Turn on bedside lamps or lights to create a welcoming atmosphere for the guest.
• 😀 Keep the room clean and presentable: Ensure that no visible dirt, wrinkles, or disorganization is left behind in the room.
• 😀 Clear communication with guests: If a guest asks to see the room, politely inform them that the room is occupied and cannot be shown.
• 😀 Make sure all lights are turned off: Before leaving the room, ensure all lights, except for the bedside lamps, are switched off.

Q & A

What is the purpose of the 'turn down service' in housekeeping?

The turn down service is a housekeeping task performed in the evening to prepare the room for the guest's return, typically involving tasks like opening the curtains, adjusting the lighting, and preparing the bed.

Why is it important to leave the door slightly open when performing housekeeping?

Leaving the door slightly open, using a door stopper, ensures that the guest does not feel suspicious or uncomfortable about the door being closed during housekeeping. It also allows for easier access to the room by the staff while maintaining privacy.

How should the trolley be positioned during housekeeping?

The trolley should be positioned at an angle of about 25 degrees so that the staff can easily access the room without obstructing the corridor. This position also prevents guests from assuming the staff is entering a room with an intention to disturb.

What should be done if a guest asks to enter the room and see how it looks?

If a guest asks to enter the room, staff should politely inform them that the room is occupied. It's important to always consider that the room might be in use, even if no guest is visible, to maintain professionalism.

What steps should be taken when preparing the bed in a room?

When preparing the bed, the staff should ensure the bed cover is properly arranged, the pillows are facing the correct direction, and the bed is neatly made with a 45-degree angle on the covers for a proper appearance.

What is the importance of arranging towels in a specific way during housekeeping?

Towels should be arranged in a specific way to create visually appealing 'animals' or figures that add to the aesthetic of the room. The towels are placed to ensure they are facing the door, so guests will see them when entering, adding a personal touch to the service.

What is the role of the final room inspection in housekeeping?

The final room inspection involves a thorough check starting from the ceiling and moving clockwise to ensure that everything is in place, no items are forgotten, and no stains or marks are left. It's important to check for missed details like chocolates or any items that might have been left behind.

What specific adjustments should be made when closing the curtains in a room?

When closing the curtains, it's important to ensure that both the curtains and blinds are adjusted properly to block out light, creating a more comfortable environment for the guest.

How should the minibar be checked during housekeeping?

The minibar should be checked to ensure no items are missing or consumed. The staff should adjust the minibar’s contents accordingly and ensure it is properly stocked for the guest.

What is the significance of the 'Lovers' towel setup?

The 'Lovers' towel setup is a special arrangement of towels shaped into figures of a man and a woman, typically used for special occasions like anniversaries or honeymoons. This setup is a way to add a personalized and romantic touch to the room.