PM9: Komunikasi dalam Organisasi

Summary

This video covers the ninth session of organizational communication in introductory management, led by Rosana RI. The session discusses key concepts of communication, defining it as a process of sharing meaning through messages and symbols. It highlights the elements of communication, which involve people, shared meaning, and symbols. Various forms of communication are examined, including interpersonal and network communication, along with formal and informal channels. The session also explores formal communication systems like transaction processing and personal technology tools such as email and fax. The session concludes with reminders for class engagement.

Takeaways

• 📚 The lesson focuses on communication in organizations, specifically in the context of introductory management (lecture 9).
• 📖 Communication is defined as a process where someone conveys a message or meaning to another through symbols.
• 👥 Communication involves three key elements: multiple people, shared meaning, and the use of symbols.
• 💬 Non-verbal cues like winking or giving flowers can serve as symbols in communication.
• 🗣️ Communication types are divided into two: interpersonal communication (verbal or written) and network communication.
• 💻 Written communication includes letters, emails, and faxes, while verbal communication happens through speech.
• 📡 Network communication involves patterns such as chain messages or comprehensive announcements in organizations.
• 📊 Four communication patterns in organizations are formal paths, authority from hierarchy, job specialization, and information ownership.
• 🏢 Formal communication uses organizational legitimacy, like when a sub-district head contacts a village head about work.
• 💼 Informal communication happens without strict hierarchies, and personal information systems include tools like computers, fax machines, and emails.

Q & A

What is the definition of communication according to the speaker?

Communication is defined as a process where someone tries to convey understanding or a message to another person through symbols.

What are the three main elements of communication mentioned?

The three main elements are: involving people, sharing meaning, and using symbols.

Why is it important that communication involves more than one person?

Communication requires at least two people because it is a process of sharing meaning, which cannot occur in isolation.

How does the speaker define ‘sharing meaning’ in communication?

Sharing meaning involves conveying ideas or messages that hold significance, even if they are non-verbal, such as a wink.

What role do symbols play in communication?

Symbols, like gestures or objects, convey specific meanings and are a fundamental part of communication beyond just spoken or written words.

What are the two main forms of communication discussed in the lecture?

The two main forms are interpersonal communication and network communication.

What is interpersonal communication, and how is it categorized?

Interpersonal communication occurs between two people and is divided into verbal communication (spoken words) and written communication (such as emails and letters).

What is network communication, and how is it utilized in organizations?

Network communication involves structured patterns, such as formal chains of command, used to relay messages throughout an organization.

What are the four communication patterns discussed in relation to organizations?

The four patterns are formal pathways, hierarchical authority, job specialization, and ownership of information.

What is the difference between formal and informal communication in an organization?

Formal communication follows set pathways and hierarchy, while informal communication is more flexible, occurring without strict adherence to organizational structure.