Lesson 3 (Part 1): Functions and Features of Effective Communication | Oral Communication in Context
Summary
TLDRIn this educational video, the presenter explores the multifaceted functions of communication, including control, social interaction, motivation, information dissemination, and emotional expression. They delve into the 'Seven Cs' of effective communication—completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness—essential for fostering understanding and avoiding miscommunication. Practical examples and strategies are provided to enhance the viewer's ability to communicate effectively in various contexts.
Takeaways
- 🗣️ Communication serves various functions including control, social interaction, motivation, information dissemination, and emotional expression.
- 👥 Control in communication is about regulating behavior and actions, often seen in parental instructions or teacher directives.
- 🤝 Social interaction through communication helps in establishing connections and relationships, essential for societal cohesion.
- 💪 Motivation in communication aims to influence behavior without direct control, often used in seminars and personal development talks.
- 📢 Information dissemination is a fundamental function of communication, spreading knowledge and ideas to a wider audience.
- 😢 Emotional expression allows individuals to convey their feelings and emotions, fostering understanding and empathy.
- 🔑 Effective communication requires a shared understanding between communicators to minimize misunderstandings.
- 📋 The 'Seven Cs' of effective communication—completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness—are key to achieving clear and impactful messages.
- 📝 Completeness in communication means including all necessary details for the receiver to fully understand and respond appropriately.
- 📝 Conciseness suggests being direct and to the point, avoiding unnecessary details that may confuse the message.
- 📝 Consideration involves taking into account the receiver's background, mood, preferences, and needs to tailor the message effectively.
- 📝 Concreteness requires that messages be supported by facts, figures, or real-life examples to ensure reliability and validity.
- 📝 Courtesy shows respect for the listener's culture, values, and beliefs, helping to avoid offense and maintain a positive communication environment.
- 📝 Clearness emphasizes the use of simple and specific language to ensure the message is easily understood by the audience.
- 📝 Correctness focuses on the proper use of language, including grammar and spelling, to enhance the message's credibility and effectiveness.
Q & A
What are the main functions of communication as discussed in the script?
-The main functions of communication discussed in the script are control, social interaction, motivation, information dissemination, and emotional expression.
How does communication serve as a control function?
-Communication serves as a control function by regulating certain behaviors and actions, as exemplified by parents instructing their children to do household chores or perform better in school.
What role does communication play in social interaction?
-Communication plays a role in social interaction by enabling individuals to connect with others, establish connections, and form relationships, such as friendships and intimate connections.
Can you explain the motivational function of communication?
-The motivational function of communication involves influencing the behavior and actions of others without directly controlling them, such as speakers in seminars aiming to instill positive impacts on their audience.
How is information dissemination achieved through communication?
-Information dissemination is achieved through communication by sharing knowledge and ideas with others, such as a teacher delivering a lesson or people reading news to acquire new information.
What is the purpose of emotional expression in communication?
-The purpose of emotional expression in communication is to help others understand our feelings and emotions, which can be conveyed through words, facial expressions, or body language.
What are the 'Seven Cs' of effective communication mentioned in the script?
-The 'Seven Cs' of effective communication are Completeness, Conciseness, Consideration, Concreteness, Courtesy, Clarity, and Correctness.
Why is completeness important in effective communication?
-Completeness is important in effective communication because it ensures that all necessary details are included in the message, allowing the receiver to properly respond, react, or evaluate the information.
How does conciseness contribute to effective communication?
-Conciseness contributes to effective communication by making statements direct and to the point, avoiding unnecessary details and ensuring the message is clear and easily understood.
What does consideration mean in the context of communication?
-In the context of communication, consideration means taking into account relevant information about the person being communicated with, such as their mood, background, preferences, and needs, to avoid misunderstandings and miscommunication.
Why is concreteness a key feature of effective communication?
-Concreteness is a key feature of effective communication because it involves supporting the message with facts, figures, or real-life examples, making the information reliable and valid for the receiver.
How does courtesy play a role in effective communication?
-Courtesy in effective communication involves respecting the listener's culture, values, and beliefs, which helps avoid offending anyone and shows respect towards the diversity of the audience.
What is the significance of clearness in the communication process?
-Clearness in the communication process is significant because it involves using simple and specific words to express ideas, ensuring that the message is easily understandable by the audience.
How does correctness impact the effectiveness of communication?
-Correctness impacts the effectiveness of communication by ensuring the proper use of language, including correct grammar and spelling, which enhances credibility and prevents misunderstandings due to language errors.
Outlines
🗣️ Functions of Communication
This paragraph introduces the topic of communication functions and features. It explains that communication serves various purposes, such as control, social interaction, motivation, information dissemination, and emotional expression. The paragraph provides examples for each function, like parents instructing children or teachers managing classrooms for control, and friends conversing for social interaction. It also sets the stage for discussing effective communication and overcoming barriers.
💬 Motivation and Information Dissemination
This section delves deeper into the functions of communication, particularly motivation and information dissemination. Motivation is described as influencing behavior without direct control, exemplified by speakers at seminars aiming to inspire personal or professional growth. Information dissemination is portrayed as a means to spread knowledge and ideas, with examples including teachers delivering lessons and individuals consuming news from various sources. The paragraph emphasizes the importance of these functions in society and personal lives.
😔 Emotional Expression and Effective Communication
The paragraph discusses the role of communication in expressing emotions and feelings, which is crucial for understanding and being understood by others. It suggests that non-verbal cues like facial expressions and body language are also forms of communication. The paragraph then transitions into the concept of effective communication, emphasizing the need for shared understanding between communicators. It hints at the 'seven Cs' of effective communication introduced by Cutlip and Center in their book 'Effective Public Relations'.
🔗 The Seven Cs of Effective Communication
This part introduces the 'seven Cs' model for effective communication, which includes completeness, conciseness, and consideration. Completeness refers to providing all necessary information in a message to ensure the receiver can properly respond. Conciseness is about being direct and to the point, avoiding unnecessary details. Consideration involves taking into account the receiver's background, mood, and preferences to prevent misunderstandings and adapt the message accordingly. The paragraph stresses the importance of these elements for clear and effective communication.
📚 Concreteness, Courtesy, and Clarity in Communication
The final paragraph continues the discussion on the 'seven Cs', focusing on concreteness, courtesy, and clearness. Concreteness means backing up messages with facts and examples to establish reliability. Courtesy is about respecting the listener's culture, values, and beliefs to avoid offense and show respect. Clearness emphasizes the use of simple and specific language to ensure understanding. The paragraph also touches on correctness, which involves proper grammar and spelling to maintain credibility and effectiveness in communication.
Mindmap
Keywords
💡Communication
💡Control
💡Social Interaction
💡Motivation
💡Information Dissemination
💡Emotional Expression
💡Completeness
💡Conciseness
💡Consideration
💡Concreteness
💡Courtesy
💡Clearness
💡Correctness
Highlights
Introduction to the functions and features of effective communication.
Communication serves specific functions influenced by time, place, and situation.
Control as a function of communication to regulate behavior and actions.
Social interaction through communication to establish connections and relationships.
Motivation in communication to influence behavior without direct control.
Dissemination of information as a key function of communication in society.
Expression of emotions and feelings through communication.
The importance of shared understanding for effective communication.
The 'Seven Cs' of effective communication proposed by Cutlip and Center.
Completeness in communication ensures all necessary details are included.
Conciseness in communication means being direct and to the point.
Consideration in communication involves taking into account the receiver's background and needs.
Concreteness requires messages to be supported by facts and real-life examples.
Courtesy in communication shows respect for the listener's culture and values.
Clearness emphasizes the use of simple and specific words for clarity.
Correctness in communication ensures proper grammar and spelling for credibility.
Practical examples of how to apply the 'Seven Cs' in various communication scenarios.
Transcripts
[Music]
g'day everyone welcome back to oral
communication in context for our third
lesson we will be talking about the
different functions and features of
effective communication for today we
will be going over the different
functions of communication as well as
the different features of effective
communication we will also be talking
about the different barriers in
communication process and how can we
overcome these barriers
people communicate in many different
ways but every time we communicate it
always serves a specific function
these functions highlight how humans use
language for different purposes
each function stresses on how language
is utilized and how it is affected and
influenced by time
place and situation
now let's talk first about the different
functions of communication when we say
functions we simply refer to the uses of
communication in our personal lives in
our society in our daily lives in
general these are the main reasons or
rather the general categories of why of
the reasons why we use communication in
the first place and probably describe
how we use communication in our daily
lives as well
the first function of communication is
control we basically communicate because
we want to regulate certain behaviors we
want to regulate certain actions or we
want people to do particular actions
okay so we use communication to do that
a good example of this is when our
parents tell us to do something take for
example some household chores or or they
want you to do better in school so stuff
like that could be a form of control
they use language they use their actions
they use their chest shorts they use
their emotions and they even use their
facial expressions to express
that they want you to do certain things
okay
another good example of this is in the
classroom when a teacher asks you to sit
down
listen and so on and so forth so
basically when we use language or any
form of communication in order to
regulate or control someone's behavior
or other people's behavior and action
then that could refer to this particular
function of communication communication
is also used as a form of social
interaction we communicate or converse
with other people because we want to
connect with them we want to establish
connections we want to formulate
relationships in order for us to
function as a whole okay we want to
create friendships we want to form
intimate connections with other people
take for example when you are talking
with your friends that's a form of
social interaction and when you talk to
your friends that's also a form of
communication you communicate whatever
information that you want to share with
them you share your ideas you share your
feelings with them and at the same time
while doing so the bond that you have
with your friends or your families or
the people that you share other forms of
relationship with they grow stronger or
they become more intense aside from
those things we also use communication
to motivate not just other people but
also to motivate ourselves
sometimes we want to influence
the behavior and the action of others
without specifically controlling them
without really dictating what they
should do but rather you want them to
consider certain options okay so that
could be a form of motivation because
you are trying to affect in a way
without even dictating what they should
do we try to you know influence their
reactions influence their decisions okay
so that could be a form of using
communication as a motivation take for
example speakers in seminars
particularly professional development
seminars or personal development
seminars they would always want to
instill information that they know would
have a positive impact or a positive
influence to the people listening to
them they want to develop certain skills
without really saying that this is what
should be done all right so they just
want people to consider those things and
see for themselves if they would want to
be doing all of those okay aside from
that when you tell yourself that you can
do this or you tell your friend that
particular phrase that could be a form
of motivation because you want them to
go for it without really directly
telling them that they should be doing
whatever you are saying when we also use
communication as a form of motivation we
basically power up or increase their
desire
their wants their needs whatever
strength they have all right so we
influence them in a manner that is
positive in a way this next one is
perhaps the most basic function of
communication if it's not the most basic
then it's the most widely regarded
function or use of communication in the
society and in our daily and personal
lives so when we want information to
reach more people or when we want
certain knowledge certain ideas to reach
more people that is a form of
communicating with the purpose of
disseminating information all right so
because you want to share it you want
other people to know about it aside of
course from giving out sharing or
circulating certain pieces of
information when you get information
from other people that is also a form of
information dissemination or when you
receive information from them ideas and
knowledge from them then that could be a
form of information dissemination
so take for example in the classroom
when a teacher delivers a lesson that
could be considered a form of
information dissemination because she is
giving knowledge that the students may
not know or may know a little off and
she had learned these pieces of
information from before as well during
her years of study as well so now she is
relaying the information as part of her
work as part of her job another good
example of using communication for
information dissemination is when we
listen to the news when we
watch the news or read the newspaper or
even if we go through our feeds on
facebook then that could be a form of
information dissemination because we
learn something new we acquire certain
pieces of information knowledge and even
skills sometimes that could be helpful
or that could influence or affect us in
one way last but not the least we use
communication to express our feelings
and of course our emotions we
communicate because we want other people
to understand us not just understand
what we know
but also understand how we feel okay so
in order for us to do that we engage in
conversations we engage in communication
process and it doesn't necessarily have
to be using words your facial
expressions your body language could
also indicate certain emotions certain
feelings to other people
take for example you're going through
something in your life and you confide
to a friend about it the way that you
express your emotions the way that you
confine those feelings to that person
share those feelings with that person
that is already a form of emotional
expression and it doesn't necessarily
have to be with someone the fact that
you cry because of it the fact that you
felt sad about it in your face already
reflects that okay that could be a form
of emotional expression that is
communicating with the purpose of
expressing your emotions your feelings
and whatever it is that you are keeping
in your heart and in your self now that
we know the different functions of
communication or the uses of
communication in our daily lives the
question still remains how can we
effectively communicate okay so how can
we effectively communicate in order to
serve the purposes of control
social interaction motivation emotional
expression and information dissemination
you have to note that in order for
communication to be called effective or
to be described as effective
the communicators involved in the
communication process must have a shared
understanding of what is going on
between them all right so the process of
communication the message the channel
and all of its elements have to be clear
to both parties to both communicators in
that way
that shared understanding is formulated
and maintained all right so meaning
there is lesser risk of misunderstanding
between the two because
they have a connection they have already
established connection between the two
of them with that shared understanding
therefore as one of the communicators
either you're the speaker or you're the
listener or receiver of the message it
is your task to communicate effectively
what you want to say okay now question
again is how do we do this
back in 1952 there were two authors who
wrote a book entitled effective public
relations so basically this book is
talking about how we could relate or how
we could um establish relationships
between and among the members of the
society all right so the book is called
effective public relations and it was
written by cutlet and center all right
now these two authors they also propose
what we now refer to as the seven seas
of effective communication so according
to them this seven seas are the key to
better understanding between and among
communicators okay so if we practice
these servancies then
there will be effective communication
between and among communicators okay so
you might be asking why seven seas it's
seven c's because all of these features
of effective communication begin with
the letter c so it is easier for you to
remember
let's begin with the first c the first
one is completeness okay from the term
itself complete when we say completeness
or when we refer describe communication
as something that is complete it simply
means that everything
that the receiver or the listener needs
to hear
from the speaker or the sender of the
message is already there it's included
in the message it's everything is
already there okay everything that is
important everything that is relevant is
already in the message or indicated in
the message now in this way when all of
the details are there it's complete it
will enable the listener or the receiver
of your message to respond react or
evaluate the message that he or she had
received properly okay so in that way
communication flows smoothly okay so how
can we do this when you talk to someone
when you want to share information
whether it's for emotional expression or
information dissemination or whether
it's control motivation or social
interaction whatever purpose you have in
mind if your message contains all the
necessary information contains all the
necessary details necessary ideas
necessary emotions then it's going to be
easier for your listener to understand
what you are talking about again when we
refer to completeness it's simply having
all the necessary important details that
the receiver needs to hear from a
speaker a good example of a specific
situation that highlights completeness
is when we invite our friends to certain
events or even to simple random things
or activities that you want to enjoy
with them all right so more often than
not when we invite our friends we
provide the necessary
details that they need in order for them
to say yes to you okay so take for
example you want to invite your friend
to the movies okay so you ask them when
you want to go to the movies with me
it's on this day what movie are you
going to be watching okay so you give
those kinds of information and what
should they bring what should they do
what should they wear stuff like that
additionally if you are practicing
completeness whenever you communicate
follow-up questions are often avoided
there are less clarifications
all right less concerns less issues
coming from the receiver of the message
the second c is what we refer to as
conciseness from the term itself concise
meaning it is brief okay it is short
however according to cut lip and center
it doesn't necessarily have to be always
keeping your messages short so meaning
your messages don't necessarily have to
be one words or short phrases okay
what they want to say or what they want
to emphasize in terms of conciseness is
simply making your statements your
messages direct or straight to the point
so whenever you talk make sure that you
go straight to what you want to say do
not keep it long in such a way that you
are already providing details that are
unnecessary or doesn't necessarily
connect with the original intent the
original purpose or even the original
message itself okay so just keeping it
direct straight to the point or straight
forward then that could refer to
conciseness already so take for example
if you want to confess to your crush
okay go straight to the point that you
like them because of this and that the
third c is what we refer to as
consideration from the root word itself
consider meaning we are simply taking
into account certain things okay so for
this case what kind of things or what
aspects what features are we taking into
account for now in consideration in
terms of communication or being
considerate in terms of communication
it's simply taking into account relevant
information about the people or the
person you are talking to or simply the
receiver of your message it could be
their mood it could be their background
meaning
where did they come from who are they as
a person okay so you can also consider
the race the preferences or their
preferences what do they value what do
they believe in okay their education are
they
only middle schoolers or high schoolers
or they are older than you stuff like
that you have to consider them as well
okay status and their needs you have to
consider those things as well so these
are just some of the things that you
have to consider and actually there are
plenty there are a lot and you might
find that hard work however when we are
being considerate of someone's
information or being considerate in
general of the people listening to us
the people we are communicating with we
also avoid misunderstandings we avoid
miscommunication as well and remember
that there are certain instances or
situations that we as speakers or you as
a speaker need to adapt to whoever it is
that you are talking to so that's also
important as well because when you learn
to adopt when you become flexible when
you become more considerate of their
situation or more considerate of who
they are as listeners all right then it
is easier for them as well the way that
you deliver your message will also
change and you know in yourself that
when you deliver those messages they
have to be understandable for them they
have to understand it easily they have
to absorb it in a faster way compared to
others therefore simply put it is just
easy for them to process the contents of
the message now let's move on to
concreteness according to this feature
of effective communication communication
can only be referred to or described as
effective when the message is concrete
so when we say concrete it is something
solid it is something reliable it is
something that is valid you can feel
that it is true it is real it is there
all right so how do we do that when we
communicate when we want to practice
concreteness whatever it is that you are
communicating
whether it's an information it's an
emotion you have to make sure that it is
supported by facts figures or real life
examples and situations okay for example
this is very particularly important
especially when we use communication for
information dissemination
because we want as speakers we want to
be as reliable as possible we want
people to take whatever it is that we
are sending as the truth okay we want
them to fully consider it and accept it
as a fact so in order for them to do
that they have to know if what you are
saying is reliable it is something that
is valid so
what you can do as a speaker is give
examples
support it with example supported with
facts supported with evidence basically
that what you are saying is true next up
we have courtesy courtesy is simply
referring to respect when you are
respecting your um listeners your
receivers of the message especially or
in particular their culture their values
their beliefs then that is already
showing courtesy okay in courtesy we are
simply acknowledging that our listeners
might be different from who we are they
are also coming from different
backgrounds so in a way you are also
being considerate okay so when you
practice consideration you are also
showing them respect okay you are
showing courtesy to who they are who
they are as listeners who they are as
people who they are as persons similarly
when you practice courtesy you also
avoid offending anyone so you as much as
possible you avoid hurting their
feelings because you want to be as
respectful as much as possible the sixth
c in effective communication is
clearness this feature of effective
communication simply implies the use of
simple and specific words to express
your ideas it's just saying that you
don't necessarily have to be using high
falutin words in order for you to sound
smart because sometimes there are
certain cases wherein we try to use big
words in order to come off as smart as
someone who is credible as someone that
is reliable but you have to remember
that if your listeners cannot understand
what you are saying then that will not
make you an effective communicator so
the communication process already failed
at the transmission of the message or
the formulation of the message itself
okay so as much as possible especially
if you are simply talking with peers or
talking with people who are younger than
you maybe not as informed as much as you
are then you can just settle for using
ordinary specific words or words that
are used rather on our daily life but
for example if you are using or you are
talking with a specific group of people
you can use jargons that you know are
appropriate for those kind of people or
listeners so again when you want to be
clear be simple just keep it basic just
keep it um ordinary and just keep it
easily understandable by others last but
not the least of course when you
communicate you have to practice
correctness as well okay so a while ago
we talked about being concrete
supporting it to in fact supporting it
with evidence and in a way that's also
practicing correctness however for
correctness we also refer to how we use
the language okay so it refers to the
technicalities of using the language are
you using correct grammar are you using
the correct spelling of the words all
right so correctness in the technical
aspect of language use eliminates
negative impact on the audience and of
course increases the credibility and
effectiveness of your message whatever
that is so certain words for example if
you say it incorrectly if you pronounce
it incorrectly or if you just um wrote
it using a wrong spelling all right or
you spelled it wrongly then it could
change meaning so you have to be very
careful with the technicalities of
language as well because language is a
powerful tool in communication and
language could mean different things as
well to different people right so you
have to be careful with the
technicalities of um language or the
rules and other regulations and using
language
[Music]
you
5.0 / 5 (0 votes)