How To Manage & Ship Indian Dropshipping Orders · Bizathon 10 · EP5

Summary

This episode dives into order management, confirmation, and the shipping journey in an online store. The host explains how orders are synced with Roposo Clout, checked for RTO probability, and managed accordingly. They discuss the importance of order optimization, the shipping process, confirmation strategies for high-risk orders, and the associated costs. The video also covers payout schedules, dealing with RTOs, customer support, and the impact of a banned Facebook account on business, offering practical advice on managing and growing an e-commerce venture.

Takeaways

• 🛒 Order Management: The script emphasizes the importance of managing orders efficiently, including understanding the shipping journey and handling order synchronization with Roposo Clout.
• 🔄 Shipping Journey: Orders are synced with Roposo Clout, where checks are performed to determine the RTO (Return to Origin) probability based on historical data and algorithms.
• 📊 RTO Probability: The RTO risk is categorized as low, medium, or high, and sellers can make decisions based on these assessments to mitigate risks.
• 🏛 Non-synced Orders: Orders may appear in the non-synced tab due to incorrect information like pincode errors or out-of-stock products, which can be edited and re-synced.
• 📞 Order Confirmation: A calling team confirms high RTO risk orders, and there's a charge per connected call, but this service is optional and can be done by the seller.
• 💰 Cost of Confirmation Service: The script explains the cost associated with the confirmation service, including the potential savings from preventing RTOs and cancellations.
• 🚀 Quick Shipping: The majority of orders are shipped within 24 hours to reduce RTO risk and improve customer satisfaction.
• 💼 Payout Schedule: Payouts are made 7-10 days after the first order delivery, with a minimum payout threshold of Rs. 5000, and adjustments for RTOs and NDRs.
• 📦 Customer Support: Providing excellent customer service is crucial for handling inquiries, returns, and delivery issues, which can impact the store's feedback score.
• 🔗 Hiring for Support: As the business grows, hiring customer support staff through platforms like Internshala.com or apna.co can help manage customer interactions efficiently.
• 🚫 Ad Account Bans: The script discusses strategies for dealing with Facebook ad account bans, such as using agency ad accounts or creating new accounts through friends.

Q & A

What is the main topic of the video?

The main topic of the video is order management, order confirmation, and the shipping journey, including optimizations that can be done in an online store.

What happens to an order once it is placed in the store?

Once an order is placed, whether COD or prepaid, the entire order gets synced with Roposo Clout, where checks are done based on their algorithm and historical data to determine the RTO probability.

What is RTO probability and what does it range from?

RTO probability refers to the likelihood of a Return to Origin, which ranges from low, medium, to high, based on factors such as address completeness and validity.

Why might an order appear in the non-synced tab?

An order may appear in the non-synced tab if there is wrong information like an incorrect pincode or if the product goes out of stock, making it unshippable.

How can a seller edit a non-synced order?

A seller can edit a non-synced order by clicking the 'edit' button under pending orders, where they can edit the pincode and shipping address on Shopify and re-sync it.

What is the role of the calling team in the order confirmation process?

The calling team is responsible for confirming high RTO risk orders through phone calls, which helps in reducing the risk of returns and improving order accuracy.

How much does it cost for the calling service for high RTO risk orders?

The calling service for high RTO risk orders costs Rs. 6 per connected call, including a Rs. 1 GST charge, making it Rs. 7 per call.

What is the payout schedule for orders?

The first payout is received 7-10 days after the first delivered order. Regular payouts are made every 7-10 days thereafter, provided the minimum payout threshold of Rs. 5000 is met.

What happens if the payout amount is less than the minimum threshold?

If the payout amount is less than Rs. 5000, the payout will be made on Friday, aggregating the earnings from throughout the week.

How does Roposo Clout handle situations where the supplier ships a wrong or damaged item?

In such cases, Roposo Clout will reship the order for free. The seller needs to report the issue and provide photos or videos from the customer to process the reshipment.

What is the importance of customer support in an online store?

Customer support is crucial as it addresses customer inquiries, post-purchase issues, returns, and delivery concerns, which directly impacts the store's feedback score and customer satisfaction.

How can a seller hire someone for customer support?

A seller can hire someone for customer support through platforms like Internshala.com or apna.co, where they can post a job, shortlist candidates, and conduct interviews to assess communication skills and customer service aptitude.

What is an agency ad account and how can it be beneficial?

An agency ad account is an ad account created through a Facebook ad agency, which has less chance of being banned and no spending limits. It can be beneficial for running ads without the risk of account bans and with potentially lower costs.

What steps can be taken if a Facebook ad account gets banned?

If a Facebook ad account gets banned, one can create a new business manager and ad account through friends or colleagues, or use an agency ad account to continue running ads.

What is the significance of the pixel in Facebook ads?

The pixel is significant in tracking user behavior and ad performance, helping to optimize ads for better results. It's important for stabilizing and understanding the effectiveness of ad campaigns.

How does the speaker plan to disclose the business results?

The speaker plans to disclose the business results incrementally over several episodes, culminating in a full disclosure of profits and losses in episode 10.