TEAM WORK - Food and Beverage Service Training #7

Summary

This video emphasizes the significance of teamwork in a service environment, stressing that each team member plays a crucial role in delivering a seamless guest experience. It highlights the importance of collaboration and how a single person's failure to contribute can impact the whole team. The script provides practical examples of teamwork, such as helping colleagues, being proactive, and ensuring the guest's comfort, regardless of individual roles. The core message is encapsulated in the acronym 'TEAM'—Together Everyone Achieves More—and encourages a unified approach to service to ensure smooth operations and guest satisfaction.

Takeaways

• 😀 Teamwork is essential in service, as each team member plays an important role in ensuring everything runs smoothly.
• 😀 A service team is like a chain – its strength depends on every link; if one person doesn't pull their weight, it can affect the entire service.
• 😀 'Together Everyone Achieves More' – the acronym 'TEAM' emphasizes the importance of working together to accomplish more.
• 😀 While each person has their designated role, it's important to stay flexible and help others to enhance the guest experience.
• 😀 No one is too good to help out in any role that contributes positively to the guest's experience, regardless of their position.
• 😀 Always keep an eye out for areas where you can contribute, even outside of your assigned responsibilities, to support the team.
• 😀 Make sure to check all tables in the dining area, not just those in your section, and ensure guests are comfortable and have everything they need.
• 😀 Adhering to the 'full hands in, full hands out' rule helps maintain a smooth flow of service, ensuring that you're contributing to the team’s needs.
• 😀 If a colleague is busy, step in and help in areas like the bar, gallery, or equipment handling to ensure smooth service.
• 😀 Helping colleagues with large tasks, like clearing a big table, not only speeds up the process but also ensures guests aren't inconvenienced.
• 😀 If the maitre d' is engaged with a guest, help clear plates for them so they can focus on communication, improving the guest experience.

Q & A

Why is teamwork so important in a service team?

Teamwork is crucial because every member of the service team plays an important role, and if one person doesn't contribute effectively, it can negatively impact the entire service. However, when everyone works together, much more can be achieved than when working alone.

What does the expression 'a chain is only as strong as its weakest link' mean in the context of teamwork?

It means that if one person in a team isn't pulling their weight, it can weaken the entire team. A single person’s failure to contribute can cause the whole service to fail.

What does the acronym TEAM stand for, and how does it relate to teamwork?

TEAM stands for 'Together Everyone Achieves More'. It emphasizes the idea that when everyone works together, the team can accomplish more than if individuals work alone.

Does having a specific role or responsibility mean you should only focus on those tasks?

No, even though each person has specific responsibilities, it's important to be flexible and help out where needed to enhance the guest experience. No one is too good for any task that contributes positively to the service.

What are some examples of teamwork during service?

Examples include checking on all tables in the dining area, helping out in other departments during busy times, and ensuring that all equipment is available for the team. Helping colleagues with tasks like clearing large tables or delivering plates is also crucial.

What should you do if you are walking through the dining area during service?

Visually check all tables, not just those in your section. Ensure guest drinks are topped up, guests are comfortable, and that empty plates are cleared promptly.

What does 'full hands in, full hands out' mean?

It means that when you're going to the back of house, you should always take something with you, such as dirty plates or equipment, and bring something back, like polished cutlery or glassware. This keeps things moving smoothly.

How can you help out when the bar or gallery gets busy?

If the bar or gallery is overwhelmed, you should step in and help, even if it’s not your department. Every department contributes to the guest experience, and teamwork is key to managing busy times.

What should you do if you notice your colleague is struggling to clear a large table?

You should grab a large tray from the back of house and help them clear the table. This speeds up the process and reduces the guest’s waiting time, improving their overall experience.

How can you help the maitre d' when they are clearing plates?

If the maitre d' is engaged in conversation with a guest while clearing plates, offer to take the plates from them. This allows the maitre d' to focus on interacting with the guest and enhances the overall service.