Video Pelayanan Publik Kementerian Kesehatan RI

Summary

This video highlights the Ministry of Health’s commitment to providing efficient and accessible public services. From a warm and welcoming experience for visitors to a wide range of facilities like a childcare center, health clinic, and public complaint services, the Ministry ensures the needs of the community are met. With services like medical emergency help, health radio broadcasts, and a comprehensive library, it demonstrates a holistic approach to public health and well-being. The Ministry’s ongoing efforts to improve public services show their dedication to serving and empowering citizens across Indonesia.

Takeaways

• 😀 Friendly and responsive service: The staff at the Ministry of Health greeted visitors warmly and provided clear, helpful information about available services.
• 😀 Simplified permit process: The integrated service unit made managing health sector permits easier and more efficient than expected.
• 😀 Comprehensive public services: The Ministry of Health offers a range of public services, including a complaint service, letter management center, and procurement facilities.
• 😀 Transparency in services: The LPSE ensures transparency in the service selection process, making it trustworthy for the public.
• 😀 Access to childcare: The Ministry provides a childcare center with trained caregivers, benefiting working parents, especially mothers.
• 😀 Convenient daily services: A healthy mart is available for daily needs, along with healthy bazaars organized by the Ministry of Health.
• 😀 Accessible healthcare: There is a clinic and pharmacy on-site for easy access to health services and consultations.
• 😀 National reach for medical emergencies: The NCC 119 service offers 24-hour medical emergency assistance across Indonesia.
• 😀 Health education and information: The Ministry of Health runs a health radio station broadcasting 24/7, helping improve public access to health information.
• 😀 Strong public commitment: The Ministry of Health is committed to enhancing public services, ensuring that facilities and services meet the needs of the community.

Q & A

How does the Ministry of Health make managing permits easier for people?

The Ministry of Health's integrated service unit simplifies the permit management process by providing clear information and directing individuals to the appropriate sections based on their goals, making the overall experience smoother and less time-consuming.

What are some of the public services available at the Ministry of Health?

The Ministry of Health offers several public services, including a public complaint service, a letter management center, procurement services, and a transparent LPSE process. These services aim to facilitate and improve public access to necessary facilities.

How does the Ministry of Health support working mothers?

The Ministry of Health provides a childcare center with trained and professional caregivers, allowing working mothers to focus on their work without worrying about their children's care.

What makes the Ministry of Health's facilities special and complete?

The Ministry of Health's facilities are comprehensive, offering services such as a childcare center, health services, a healthy market, and access to pharmacies and clinics, which contribute to the well-being of both employees and the public.

What are the unique features of the Ministry of Health's health-related services?

The Ministry of Health offers several unique features, such as a complete library with a national master catalog, an accessible emergency medical service (NCC 119), and a health radio that broadcasts nationwide 24/7, providing essential health information and services.

How can the public access health information or submit complaints to the Ministry of Health?

The public can access health information or submit complaints through social media, the Ministry of Health's website, or by directly contacting Halo Kemenkes at 1556 7, which helps respond to broader community needs.

What is the role of Halo Kemenkes in the Ministry of Health's public services?

Halo Kemenkes serves as a contact point for the public to get responses to health-related inquiries or complaints. It is a key part of the Ministry's communication strategy with the community.

How does the Ministry of Health ensure accessibility to medical services for the public?

The Ministry of Health ensures accessibility by providing services such as a 24-hour emergency medical service (NCC 119), clinics, pharmacies, and regular health bazaars, which are open to the public across Indonesia.

What is the importance of the Ministry of Health's 24-hour health radio service?

The 24-hour health radio service is important as it broadcasts health information throughout Indonesia, ensuring that people have access to reliable and timely health updates at any time of the day.

How does the Ministry of Health plan to improve public services in the future?

The Ministry of Health is committed to continuing the improvement of public facilities and services, ensuring that these services meet the needs of the community and contribute meaningfully to the country.