Dinas Sosial Kabupaten Garut Hadirkan Platform Digital PANDUMAS SOSIAL untuk Masyarakat

Summary

The Social Services Department of Garut, West Java, has launched 'Panduma Sosial,' an innovative platform to improve public access to social welfare services. Available through WhatsApp, Instagram, TikTok, and a website, the service allows citizens to quickly report social issues and receive help. Established in 2023, the platform offers 34 different services, including social rehabilitation, protection, and poverty alleviation. With rapid response times and a commitment to serving even remote areas, 'Panduma Sosial' aims to make social assistance more efficient and accessible for all residents of Garut.

Takeaways

• 😀 The Garut Social Service Department has introduced an innovative digital platform called 'Panduma Sosial' to facilitate social service access and problem reporting.
• 😀 Panduma Sosial enables the public to report issues and receive assistance via various digital platforms such as WhatsApp, Instagram, TikTok, and their official website.
• 😀 The service is available every working day from 07:30 AM to 04:00 PM (Western Indonesia Time), with fast responses, often resolved within a day.
• 😀 Dr. Marla, the Secretary of the Garut Social Service Department, emphasized the initiative's role in improving service delivery and problem-solving for the public.
• 😀 Panduma Sosial was created by a dedicated team in 2023 and aims to address the community’s needs efficiently and quickly.
• 😀 The platform is designed to reach even remote areas of Garut, ensuring broad access to social services.
• 😀 The department has developed three key innovations: Salapan Sosial (social service system), SEDAS (data distribution system), and Panduma Sosial.
• 😀 The Panduma Sosial platform is part of a broader effort to enhance public service access, but some plans (like a mall of public services) are postponed due to budget constraints.
• 😀 Garut's Social Service Department is actively working to improve internet connectivity, addressing 'blank spots' where access to digital services is limited.
• 😀 The department remains committed to providing the best possible service to Garut residents, encouraging them to report issues or seek help via the platform, with responses being as quick as possible.

Q & A

What is *Panduma Sosial*?

*Panduma Sosial* is an innovative digital platform launched by the Garut District Social Service Department in 2023. It facilitates the delivery of social services and allows the public to report social issues through various digital channels such as WhatsApp, Instagram, TikTok, and a website.

What are the main services provided by *Panduma Sosial*?

*Panduma Sosial* provides 34 different services, including social welfare assistance, rehabilitation for disabled individuals, homeless services, and poverty alleviation programs. These services are accessible via digital platforms and through direct visits to the Social Service Office.

How can people access the services of *Panduma Sosial*?

People can access *Panduma Sosial* services by contacting the Social Service Office through WhatsApp, Instagram, TikTok, or the platform's website. Alternatively, they can visit the office directly during working hours.

What are the operating hours of *Panduma Sosial*?

The *Panduma Sosial* platform operates on weekdays from 7:30 AM to 4:00 PM, ensuring a quick response time to social issues.

What kind of problems can residents report through *Panduma Sosial*?

Residents can report a wide range of social problems, including issues related to welfare services, disabilities, homelessness, and other social concerns. The platform aims to provide assistance and solutions as quickly as possible.

How fast is the response time for requests submitted via *Panduma Sosial*?

The response time for requests submitted through *Panduma Sosial* is very fast, typically within one day. Simple issues may even be resolved in a matter of minutes.

What are the challenges faced by *Panduma Sosial* in reaching all areas of Garut?

One of the main challenges is the limited internet connectivity in some remote areas of Garut, which can create 'blank spots' where residents have trouble accessing digital services. However, efforts are being made to improve the network infrastructure.

Who is responsible for the creation of *Panduma Sosial*?

The platform was developed by the Garut District Social Service Department in 2023, with assistance from a team of young staff members who designed the system to make social services more accessible to the public.

What is the significance of *Panduma Sosial* for the residents of Garut?

*Panduma Sosial* is significant because it provides an easy and quick way for residents to access much-needed social services, report problems, and receive assistance, particularly in remote and under-connected areas.

What can residents do if they cannot access *Panduma Sosial* digitally?

If residents cannot access *Panduma Sosial* digitally due to connectivity issues, they can visit their local sub-district office (Kecamatan), which can help forward their complaints or requests to the Social Service Department.