KORESPONDENSI - Cara Menelepon & Menerima Telepon Dengan Baik Dan Benar

Summary

This script portrays a professional and courteous telephone conversation between secretaries from two different companies, PT Silver Indonesia and PT Alam Semesta. The dialogue includes a request to speak with a specific person, confirmation of their availability for an event, and the arrangement of follow-up communication via email. It highlights proper telephone etiquette, including polite greetings, message taking, and ensuring that important details are communicated clearly. The exchange ends with a polite closing, reflecting a well-organized and respectful approach to business communication.

Takeaways

• 😀 The script demonstrates the correct way of making and receiving phone calls professionally in a business setting.
• 😀 The scenario involves two secretaries, Dayu Ita and Denita Wahyu, communicating with clients from PT Silver Indonesia and PT Alam Semesta.
• 😀 Proper phone etiquette includes greeting the caller politely and identifying the company and your name.
• 😀 When a person is unavailable, the assistant offers to take a message or provide alternative contact methods, such as email.
• 😀 The script highlights how to confirm and relay important information, such as dates and times for an event or seminar.
• 😀 The conversation involves confirming the availability of Mr. Heri Kusmayadi and Mr. Novi Kusnayadi as speakers for an entrepreneurship seminar.
• 😀 The seminar is scheduled for February 14, 2023, from 8:00 AM to 12:00 PM (WITA).
• 😀 The assistant assures that they will convey the message and follow up with the caller via the company's official email.
• 😀 The script emphasizes the importance of clear communication and following up on messages promptly.
• 😀 The conversation ends politely with both parties thanking each other and wishing each other a good day.
• 😀 The script includes background music to signify the end of the conversation and signals a formal close.

Q & A

What is the purpose of the phone call in the transcript?

The purpose of the phone call is to confirm the availability of Bapak Heri Kusmayadi and Bapak Novi Kusnayadi as speakers for a seminar on February 14, 2023.

Who are the main individuals involved in the conversation?

The main individuals involved are Dayu Ita, the secretary of PT Silver Indonesia, and Denita Wahyu, the secretary of PT Alam Semesta.

What is the role of the secretaries in this conversation?

The secretaries are responsible for managing the communication, confirming availability of the speakers, and ensuring that messages are conveyed clearly and accurately.

How does the secretary handle the situation when the speaker is unavailable?

When the speaker is unavailable, the secretary informs the caller and offers to convey the message to the speaker, also mentioning that further confirmation will be sent via email.

What is the date and time of the seminar mentioned in the transcript?

The seminar is scheduled for February 14, 2023, from 8:00 AM to 12:00 PM (WITA).

How does the secretary ensure clear communication with the caller?

The secretary repeats the message and confirms the details, including the speaker’s availability and the seminar schedule, before promising to pass the information along to the relevant person.

What happens after the secretary takes the message from the caller?

The secretary assures the caller that the message will be conveyed to the speaker, and that the caller will be contacted again via email for further confirmation.

How does the conversation end?

The conversation ends politely with the secretary confirming that the caller's request will be followed up and thanking them for their call.

Why is it important for the secretary to confirm the details of the seminar?

Confirming the details ensures that the correct information is passed to the speaker and that the caller’s request is handled accurately and professionally.

What does the secretary say about following up with the caller?

The secretary mentions that after receiving a response from the speaker, they will contact the caller via the company’s official email for further confirmation.