AUXILIAR ADMINISTRATIVO AULA 1 o que faz o auxiliar administrativo

Summary

This course on administrative routines focuses on the role of an administrative assistant, covering various areas of a company’s operations, with a particular emphasis on finance. It explains the essential skills required for the role, including handling correspondence, document management, customer service, and technical knowledge like office machinery and software. The instructor also highlights the importance of continuous learning and how gaining multiple qualifications can enhance job prospects. Key elements of organizational processes, such as human resources, materials, technical expertise, and financial management, are also discussed.

Takeaways

• 😀 A course on administrative routines or auxiliary administration offers a wide range of career opportunities within various sectors of a company.
• 😀 The course focuses on providing tools for financial control, which is crucial for professionals in administrative roles.
• 😀 Completing additional courses in areas such as HR, departmental personnel, credit, and collections enhances your CV and boosts employability.
• 😀 Gaining multiple certifications in administrative and sales roles gives you a competitive advantage over other candidates in the job market.
• 😀 Companies value candidates with diverse skills in administration, as it helps them excel in various functions and provide better customer service.
• 😀 An effective administrative worker supports the business by managing tasks like handling correspondence, document archiving, and assisting with office machinery operations.
• 😀 For those aspiring to become administrative assistants, learning basic computer skills and software applications is essential, with courses available for this purpose.
• 😀 Customer service skills are essential in all areas of a company, not just for sales staff, and it is important to ensure that everyone provides a good customer experience.
• 😀 Administrative processes in businesses depend on four key resources: human resources (employees), materials (equipment), technical skills (knowledge), and financial resources.
• 😀 Each resource plays a crucial role in achieving business objectives, with people being the most important asset, followed by materials, technical skills, and financial capital.
• 😀 The course aims to offer a virtual learning experience similar to in-person training, using the provided materials to ensure comprehensive understanding of the administrative field.

Q & A

What is the focus of the administrative assistant course mentioned in the script?

The focus of the course is to train individuals to work in various administrative sectors of a company, with particular emphasis on financial control and administrative processes.

How does having multiple administrative-related courses benefit job seekers?

Having multiple administrative-related courses on a resume enhances employability by making the individual stand out to employers. It shows a commitment to professional growth and readiness for various administrative roles.

Which other courses complement the administrative assistant training?

Courses in areas such as department personnel, human resources, credit and collections, and secretarial work complement the administrative assistant course.

What role did the speaker's early course certifications play in his career?

The speaker's early certifications, including in administrative assistance, personnel department, and accounting, helped him secure his first job quickly by demonstrating his qualifications and commitment to learning.

What is the importance of having a well-prepared resume in the administrative field?

A well-prepared resume is crucial as it showcases relevant skills and training, giving candidates a competitive edge in securing employment. It demonstrates professionalism and readiness for the job.

What are the key tasks an administrative assistant handles in a company?

Key tasks include handling the entry and exit of correspondence, receiving and sending documents, answering phone calls, greeting visitors, filing documents, and maintaining company contacts.

Why is knowledge of computer programs important for an administrative assistant?

An administrative assistant must be proficient in using office machines and software such as computers, printers, photocopiers, and spreadsheets, as these are essential tools for managing company operations.

What four resources are essential for a company's administrative process?

The four essential resources are human resources (employees), material resources (equipment and machines), technical resources (skills and knowledge), and financial resources (capital for operations).

How does an administrative assistant contribute to a company's success?

An administrative assistant supports the company's success by ensuring smooth operations through efficient management of documents, communication, and administrative tasks, which allows other departments to focus on their primary goals.

Why is customer service training beneficial for an administrative assistant?

Customer service training is beneficial as administrative assistants often interact with clients, both internally and externally. Good customer service skills improve the company's image and contribute to overall client satisfaction.