Drama Role Play Kasus B kelompok B2

Summary

The video script centers around a patient frustrated by slow service at a medical clinic, where her waiting time is unnecessarily long due to inefficient record-keeping. The staff acknowledges the issue, explaining the delays are caused by manual handling of medical records. A doctor suggests implementing a digital system and adding more personnel to speed up services. A temporary paper solution is introduced, and efforts are made to address the problem. Ultimately, the hospital commits to improving its services and modernizing its processes to provide faster, more professional care.

Takeaways

• 😀 The clinic faces delays in patient services, with patients waiting long periods without being called for appointments.
• 😀 A patient complains about the slow service and the inefficiency of the medical records system.
• 😀 The hospital staff explains that the issue is caused by manual handling of medical records, which leads to delays.
• 😀 A hospital manager acknowledges the problem and suggests the need for a digital system to speed up the process and reduce waiting times.
• 😀 A temporary solution of using substitute paper records is introduced to avoid further delays for patients while the digital system is being developed.
• 😀 The hospital management promises to improve the medical record system within one week, focusing on digitalization to streamline patient service.
• 😀 The clinic intends to add more staff to the medical records department to help speed up the process of patient registration and examination.
• 😀 The clinic is considering adding staff to other departments (like the poli) to further reduce waiting times and improve efficiency.
• 😀 A call to action is made to work collaboratively to improve the service and ensure that patients don’t have to wait excessively for their appointments.
• 😀 The hospital manager expresses gratitude for the patience and understanding of patients, emphasizing a commitment to improving service and professionalism.

Q & A

What is the primary issue that patients are facing in the clinic?

The primary issue patients are facing is the slow service and long wait times due to the manual handling of medical records, which delays patient care.

How does Pak Eri address the problem of slow service?

Pak Eri identifies that the manual process of managing medical records is causing delays. He suggests that the clinic needs to switch to a digital system to speed up the process and reduce waiting times.

What interim solution is proposed to address the delays in the clinic?

As an interim solution, the clinic decides to use temporary paper forms to replace missing medical records, allowing patients to be served while the issue is being resolved.

What are the long-term plans to improve the clinic's operations?

The clinic plans to implement a digital system for medical records within one week, which will streamline operations. They also plan to hire more staff to accelerate the processing of medical records and improve patient service.

What role does the use of digital records play in solving the clinic's issues?

The digital records will allow for quicker retrieval of patient information, reducing the time spent searching for paper records. This system is expected to improve efficiency, reduce waiting times, and enhance overall patient care.

How do the clinic staff respond to the proposed changes?

The clinic staff, including doctors and other personnel, agree with the proposed changes and are motivated to collaborate in implementing the new digital system and additional staffing to improve service delivery.

What is the significance of the temporary paper forms in the solution?

The temporary paper forms serve as a short-term fix to ensure that patients are not delayed in receiving service while the clinic transitions to a digital system. These forms help maintain continuity of care during the interim period.

How does Pak Eri describe the current situation of the clinic’s record-keeping system?

Pak Eri describes the current record-keeping system as outdated and inefficient, with medical records being searched for manually, which results in unnecessary delays and frustration for patients.

What specific actions are suggested to improve the clinic’s performance?

The actions suggested include implementing a digital record system, increasing staffing in the medical records department, and improving coordination between departments to enhance overall patient service and reduce wait times.

What is the overall tone of the discussion in the transcript?

The overall tone of the discussion is one of frustration initially, but it shifts to optimism as solutions are proposed. There is a strong emphasis on teamwork, professionalism, and the commitment to improving patient care through better systems and resources.