Donald Masukawa
Summary
TLDRThe customer expresses satisfaction with their decision to choose Green Home Systems for solar panel installation, highlighting the dual offering of roofing and solar services as a key factor in their choice. They found the sales representative to be knowledgeable and responsive, particularly appreciating the use of Panasonic solar panels, a recognized brand. After installation in March 2022, the customer began to see a significant reduction in their electricity bills, with a notable drop to negative bills starting from September, indicating they are generating more electricity than they use. The positive experience even led to a recommendation to a neighbor, who is now also in the process of installation, albeit awaiting the PTO from Edison. The customer's endorsement of Green Home Systems is a testament to the company's service and product quality.
Takeaways
- 🌟 The customer chose Green Home Systems because they offer both roofing and solar services, which were the customer's requirements.
- 💬 The customer felt comfortable with the salesperson at Green Home Systems, who answered all their questions and provided written information.
- 🏡 The customer appreciated that Green Home Systems also works on roofing in addition to solar installations.
- 📈 The customer was particularly influenced by the use of Panasonic solar panels, a known brand, which was a deciding factor for them.
- 📅 The solar panel installation was completed in March 2022, and the customer started noticing a reduction in their electricity bills from September.
- 💻 The customer had to wait for the PTO (Power Transfer Order) from Edison, which took about two months to be processed.
- 📉 After the PTO was processed, the customer's electricity bills became negative, indicating that the solar panels were generating more electricity than they were using.
- 🕒 It took about three months for the billing to catch up and reflect the excess generation of electricity by the solar panels.
- 😀 The customer is happy with the outcome and the financial savings they are experiencing due to the solar panels.
- 👍 The customer would recommend Green Home Systems to friends and family, and has already done so with a neighbor.
- 🏗️ The neighbor, influenced by the customer's experience, has also installed solar panels from Green Home Systems and is awaiting their PTO from Edison.
Q & A
Why did the interviewee choose Green Home Systems for their solar installation?
-The interviewee chose Green Home Systems because they were one of the few companies that offered both solar installation and roof services. Additionally, they felt comfortable with the salesperson who answered all their questions.
What was the interviewee's experience like with the sales manager at Green Home Systems?
-The experience was very good. The sales manager provided clear communication, answered all questions, and provided written information. The interviewee was also impressed that the company used Panasonic solar panels, a known brand.
When was the solar panel installation completed for the interviewee?
-The solar panel installation was completed in March of 2022.
What was the interviewee's electricity bill like before the installation of solar panels?
-Before the solar panel installation, the interviewee's monthly electricity bills were in the range of about $275.
How long did it take for the interviewee to start seeing a decrease in their electricity bills after the installation?
-It took about two months after the PTO (Post-Transaction Operation) for the billing to catch up, and then the interviewee started seeing negative bills.
What does 'negative bills' mean in the context of the interviewee's electricity bills?
-Negative bills imply that the interviewee is generating more electricity with their solar panels than they are consuming, leading to a credit on their bill.
How long has the interviewee been experiencing negative bills?
-The interviewee has been experiencing negative bills for about three months at the time of the interview.
Would the interviewee recommend Green Home Systems to friends and family?
-Yes, the interviewee would recommend Green Home Systems. They have already recommended the company to a neighbor, who has since had solar panels installed.
What is the PTO process from Edison that the interviewee and their neighbor are waiting for?
-The PTO process from Edison likely refers to the post-installation inspection and approval process that allows the solar system to be officially connected to the grid and for the customer to start receiving credits for excess power generation.
How long does the PTO process from Edison typically take?
-The PTO process from Edison can take six to seven months.
What is the significance of using Panasonic solar panels for the interviewee?
-The use of Panasonic solar panels was a deciding factor for the interviewee because Panasonic is a known and reputable brand, which provided assurance of quality and reliability.
What was the interviewee's overall satisfaction with Green Home Systems?
-The interviewee expressed high satisfaction with Green Home Systems, citing the comfort they felt with the salesperson, the good communication with the sales manager, and the positive outcome of their solar panel installation.
Outlines
😀 Customer's Choice of Green Home Systems
The customer expresses gratitude for the opportunity to discuss their experience with Green Home Systems. They chose the company after contacting six solar companies and appreciated that Green Home Systems offered both roofing and solar services. The customer felt comfortable with the salesperson's responses to their questions, which led to their decision to proceed with the company. They also mention the positive experience with the sales manager and the use of Panasonic solar panels, which was a significant factor in their choice.
Mindmap
Keywords
💡Green Home Systems
💡Solar Companies
💡Roof Services
💡Sales Person
💡Sales Manager
💡Panasonic Solar Panels
💡Installation
💡Edison PTO
💡Energy Bills
💡Net Metering
💡Recommendation
Highlights
The customer chose Green Home Systems because they offer both solar and roofing services.
The customer felt comfortable with the salesperson who answered all their questions.
The customer appreciated the good communication with the sales manager.
Green Home Systems provided written information to the customer.
The customer was influenced by the use of Panasonic solar panels, a known brand.
The installation of solar panels was completed in March 2022.
The customer started seeing a drop in their electricity bills from September after the PTO.
The customer's bills were around $275 per month before solar panels.
After the PTO, the customer's bills became negative for about three months.
The customer is happy with the financial savings from the solar panels.
The customer recommended Green Home Systems to their neighbor, who also got the system installed.
The neighbor is currently waiting for the PTO from Edison, which takes six to seven months.
The customer appreciates the transparency and professionalism of Green Home Systems.
The customer's positive experience led to a referral, indicating high satisfaction.
The customer's feedback reflects the practical benefits and impact of solar energy.
The customer's experience demonstrates the value of comprehensive services like solar and roofing.
The customer's satisfaction with the sales process and product quality.
The customer's endorsement of Green Home Systems as a reliable solar option.
Transcripts
hello thank you so much for joining me
here today I really appreciate your time
I just have a few questions for you can
you share with us why you chose to go
with green home systems out of all of
the other solar
companies well I uh I contacted about
six uh solar
companies and um uh because I wanted a
roof along with this
solar uh you were one of the companies
that did
both and um in talking uh with your
sales uh person I U I felt very
comfortable he answered all my
questions and
um so we got off real good there so I
decided to go with def folks fantastic
and can you share with us how everything
went with your sales manager how was
that experience like
oh that was very good uh the um
communication was very good every
question I asked he uh was able to
answer uh he gave me u u written
information and um the one thing that I
think was really uh important to me was
uh you folks were using Panasonic solar
panels and um so for me that was a known
brand and I uh that was another deciding
factor to go with you fantastic and I
know that you just got started going
with your solar panels and you recently
started to see a build drop can you
share with us what that is looking like
what is the difference between um before
you had your panels till
now yeah um yeah the uh installation was
like in March of 20
2022
uh and it wasn't until
September that I got the Edison um
PTO uh up to that point I was getting uh
my normal bills uh between
275 in that range per
month and then after the uh PTO it took
about two months before um the billing
caught up but then I started seeing
negatives great so um for a couple
months now about 3 months uh it's it's
been negative so I'm happy about that
fantastic and now last question for you
would you recommend greenhome systems as
as a solar option to your friends and
family if they chose to go
solar uh yes I would in fact my neighbor
um was observing all the uh Construction
C and he was interested so I recommended
recommended you folks and he has since
gotten his installed but he's on the U
he's waiting for the PTO from Edison so
that takes six or seven months so it's
um still in
progress hey amazing well thank you so
much for your brilliant feedback today
and I definitely appreciate your
time thank you
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