Fix 5 Common Issues of Go High Level Calendar #ghl #isuremedia #gohighlevel #calendar

Summary

In this video, Sachin Mandal from Aisha Media addresses five common issues with the Go High Level calendar and their solutions. Topics include fixing 'no slot available' errors, syncing issues with Google or Outlook calendars, resolving double booking problems, managing unavailable time slots, and ensuring correct user assignment for appointments. Sachin provides step-by-step instructions to troubleshoot and resolve these issues, enhancing calendar usability.

Takeaways

• 📅 The 'No slot available' issue in Go High Level (GHL) calendars can occur if the user's Google or Outlook calendar is already full of bookings or the user profile's availability settings are incorrect.
• 🕒 Make sure to update the availability in 'My Profile' and ensure that AM/PM and time zone settings are correctly set.
• 🔄 Refresh the calendar after updating availability, and check that the times are displaying correctly.
• 📆 For syncing issues with Google or Outlook calendars, verify that the calendar is integrated properly in the user profile settings and configure it for syncing.
• 🔄 Double booking issues can be resolved by checking calendar sync, ensuring the correct appointment per slot is set to 1, and making sure other events are marked as busy to avoid conflicts.
• ❌ If time slots that should be blocked are still showing, the issue may lie in a calendar sync problem or an event not being marked as 'busy' in Google or Outlook calendars.
• ⏰ To control time slots, add specific availability times or block certain hours in Google or Outlook calendars, making sure to set the status as 'busy'.
• ⚠️ The 'Contact reassigned to another user' issue happens when the 'skip assigning contact' feature is enabled. Disable this in settings to ensure appointments and contacts are assigned correctly.
• 🔁 To resolve syncing issues, make sure to resync Google or Outlook calendars if there's a red mark indicating an issue in the profile settings.
• ✅ Always double-check all settings such as time zones, availability, sync configurations, and booking slots to ensure the calendar functions properly without errors.

Q & A

What is the first issue discussed in the video regarding the calendar?

The first issue discussed is that the calendar says no slots are available for the month, which could be due to a full calendar, improperly set user availability, or incorrect time settings in the user profile.

Why might a user's calendar show no availability slots?

A user's calendar might show no availability slots if the calendar is full of events, the user's availability is not set up properly in their profile, or there is a time zone mismatch between the user profile and the account.

How can you check if your calendar is free for a specific week or month?

You can check if your calendar is free for a specific week or month by going to your calendar and reviewing the events and bookings to ensure there is availability.

What is recommended when updating availability in the user profile?

When updating availability in the user profile, it is recommended to use a 24-hour format and ensure that AM and PM times are set up correctly.

Why might meeting bookings not show up in a user's Google or Outlook calendar?

Meeting bookings might not show up in a user's Google or Outlook calendar if the user has not integrated their Google or Outlook calendar with their user profile or if the integration was not set up properly.

How can you ensure that bookings made in your calendar sync with your Google or Outlook calendar?

To ensure that bookings sync with your Google or Outlook calendar, you need to connect your Google or Outlook calendar with your profile and then add the calendar to sync your bookings.

What could be the reasons for double booking issues in the calendar?

Double booking issues could arise from calendar sync problems, allowing more than one appointment per slot, cancelled or invalid appointments, multiple users being available at the same time, or user calendar conflicts not being set up properly.

How can you resolve the issue of double bookings in your calendar?

To resolve double booking issues, you should re-integrate your calendar, ensure only one appointment per slot is allowed, check the status of existing appointments, manage multi-user calendar settings, and properly set up user calendar conflicts.

Why might certain time slots not show up as unavailable in your calendar even though you have marked them as busy?

Time slots might still show as available if there is a calendar sync issue, the event is not marked as busy in the Google or Outlook calendar, or if additional time settings are not properly configured in the user profile.

How can you prevent contact reassignment to another user when booking an appointment?

To prevent contact reassignment to another user when booking an appointment, you should disable the 'skip assigning contact to their respective appointment assigned user' feature in the calendar settings.

What should you do if you want to ensure that the right person receives the notification for an appointment?

To ensure the right person receives the notification for an appointment, you should disable the option that allows the contact owner to receive internal notifications instead of the assigned user of the appointment.

Outlines

00:00

📅 Calendar Slot Availability Issues

In this paragraph, Sachin Mandal from Aisha Media addresses common issues with the Go High Level calendar, specifically when the calendar indicates no slots are available. The potential reasons include a full calendar, incorrect availability settings in the user profile, or time zone discrepancies between the user profile and the account. Sachin suggests checking the calendar for free slots, updating availability in the profile, ensuring correct time settings, and synchronizing the calendar's availability settings. He also advises checking the minimum scheduling notice and date range settings and provides a step-by-step guide to resolving these issues.

05:00

🔗 Syncing Calendars with User Profiles

The second paragraph focuses on issues where meetings booked in the calendar do not appear in Google or Outlook calendars. Sachin explains that this could be due to not integrating the Google or Outlook calendar with the user profile or improper setup. He demonstrates how to book a call, check for calendar integration, and connect the Google Calendar. He also highlights the importance of syncing the calendar with the system and checking for conflicts to ensure that bookings are correctly reflected in both the Go High Level and Google calendars.

10:02

🚫 Resolving Double Booking Issues

Here, Sachin tackles the double booking issue, which could be caused by expired or improperly synced Google or Outlook calendar sync, multiple appointments per slot, canceled or invalid appointments, multiple users being available at the same time, or improperly set user calendar conflicts. He advises reintegrating the calendar, adjusting the maximum bookings per slot, checking the status of appointments, and ensuring that user conflicts are properly set to avoid double bookings.

15:04

🕒 Correctly Displaying Appointment Time Slots

In this section, Sachin discusses why certain unavailable time slots might still appear in the Go High Level calendar or why available slots might not be displayed. He suggests checking for calendar sync issues, ensuring that events are marked as busy, and adjusting availability in the user profile. He also provides a workaround for setting different times on the same day and explains how to block unwanted time slots by marking them as busy in the Google or Outlook calendar.

20:05

🔄 Assigning Contacts to Appointments

The final paragraph deals with the issue of contacts being reassigned to another user when booking an appointment. Sachin explains that this can happen if the 'skip assigning contact to their respective appointment assigned user' feature is enabled. He provides a solution by disabling this feature in the calendar settings to ensure that the contact owner and the appointment owner are the same, thus ensuring the correct person receives notifications.

Keywords

💡Calendar Availability

Calendar availability refers to the times during which a person is free to schedule appointments or meetings. In the context of the video, it is crucial for users to set their availability correctly within their Google or Outlook calendars to ensure that they can book appointments without encountering the 'no slot available' issue. The video emphasizes checking and updating availability settings to reflect free times accurately.

💡Google Calendar Integration

Google Calendar Integration is the process of linking one's Google Calendar with another system, such as a booking platform, to synchronize events and appointments. The video discusses how failing to integrate can lead to issues where meetings booked within the platform do not appear in the user's Google Calendar, and vice versa.

💡Outlook Calendar

Outlook Calendar is a calendar service provided by Microsoft as part of the Microsoft 365 suite. It is used for scheduling and managing appointments. The video mentions Outlook Calendar in the context of integrating it with a user profile to ensure that appointments booked through a certain platform are reflected in the user's Outlook Calendar.

💡Time Zone Differences

Time Zone Differences refer to the variations in time across different geographical locations. The script highlights how discrepancies between the user profile time zone and the account time zone can lead to confusion and errors in scheduling, emphasizing the need to align these settings for accurate calendar functionality.

💡Minimum Scheduling Notice

Minimum Scheduling Notice is the minimum amount of time required before a booking can be made or changed. The video explains that setting this too high, like weeks or months instead of hours or days, can prevent clients from booking appointments, thus it should be adjusted to allow for more flexible scheduling.

💡Date Range

Date Range in the context of the video refers to the span of dates within which appointments can be booked. The script points out the importance of ensuring there is an adequate date range set up to avoid issues where clients cannot find available dates to book appointments.

💡Double Booking

Double Booking occurs when two appointments are scheduled for the same time slot. The video outlines several reasons this might happen, such as sync issues, incorrect settings for appointments per slot, or multiple users being available at the same time. It provides solutions for resolving double booking issues.

💡Appointment Time Slots

Appointment Time Slots are specific periods designated for booking appointments. The video addresses issues where time slots that should be available are not showing up or vice versa. It suggests checking sync issues and ensuring that events are marked as 'busy' to prevent such issues.

💡User Profile

User Profile in the context of the video refers to the personal settings and information of a user within a system. The script explains how updating the user profile, particularly the availability section, can resolve issues with booking appointments and ensure that the calendar reflects the correct free times.

💡Calendar Settings

Calendar Settings are the configurations that determine how a calendar operates, including availability, integrations, and notification preferences. The video emphasizes the importance of correctly setting up calendar settings to avoid common issues like no available slots or double bookings.

💡Skip Assigning Contact

Skip Assigning Contact is a feature that, when enabled, allows appointments to be booked without assigning the contact to their respective appointment user. The video provides an example where this feature can lead to confusion, such as when a contact is reassigned to another user, and explains how to disable this feature to ensure the correct user receives notifications.

Highlights

Introduction to common Go High Level Calendar issues and their solutions

Issue 1: 'No slot available this month' could be due to a full calendar or incorrect availability settings

Check if the user's calendar is free for the desired week or month

Update user availability in the profile to fix no slot issues

Ensure AM and PM settings are correct to avoid booking errors

Set up proper availability within the calendar to resolve booking issues

Consider time zone differences between user profile and account settings

Issue 2: Meeting bookings not showing in Google or Outlook calendars due to integration issues

Integrate user profile with Google or Outlook calendar to sync bookings

Check and configure calendar settings within the profile to ensure proper syncing

Issue 3: Double booking issues can arise from sync problems or multiple bookings per slot

Re-integrate the calendar if sync issues are detected

Set maximum bookings per slot to one to prevent double bookings

Check for cancelled or invalid appointments causing double booking appearances

Issue 4: Unwanted time slots showing up or needed ones not showing

Mark non-availability times as 'busy' in Google or Outlook calendars

Use additional time settings in the profile to control visible time slots

Issue 5: Contacts being re-assigned to another user during booking

Disable 'skip assigning contact' feature to ensure correct user assignment

Final thoughts and thanks for watching the video

Transcripts

hello everyone welcome to another video

my name is Sachin mandal from Aisha

media in this video I will talk about

five common go high level calendar

issues and how to fix it starting with

the first issue that is the calendar

says no slot available this month and

the reason for this might be user

calendar is full of events and booking

their Google or their Outlook calendar

is already full of booking and and

events for the month or for the week

user avability is not set up in their

profile

properly either they have not updated

their available time or it is totally

blank the time setup in their user

profile are wrong like from 8:00 a.m. to

9:00 a.m. or 8:00 p.m. to 9:00 p.m. the

avability inside the calendar is not set

up properly the calendar that they have

clear does not have proper

availability set up so that might be the

reason and there might be another reason

that is the difference in the user

profile time zone and the accounts time

zone so first go to your calendar and

check whether you are free for the week

or for the month that you are looking

for so this is my calendar and it is

free for the week so that's not the

issue the second thing to check is go to

settings my profile or you can also go

to my stuff and click on ADD it and then

you can update your availability I would

recommend to use my profile and once you

are in my profile you can select the

days that you are available in the week

and the time make sure that the AM and

PM are all set up correctly once you

have updated

that once you have updated that click on

update availability and this is how the

calendar will look like and no avability

is there once you have done that refresh

it and check whether the calendar is

showing the ability or not if not then

go to calendars inside settings and open

up the calendar for which you want to

set it

up this is for group calendar not for un

unassigned calendar go to availability

and over here make sure the Avail weekly

available hours are all set up properly

and the days are checked the days when

you are available if you have already

set up your availability inside my

profile then I will suggest to update

this time to 12 24hour format just like

0 and amm and in the second slot just

select 12 and a.m. so what this will do

is this will open the slot for 24 hours

but it will only show the available

slots that you have set inside your

profile so now once you have done that

the next big thing to check is the

minimum scheduling notice is set to

like hours or like one day not weeks or

months because that might cause the

issue and the second thing to check is

the date range make sure that you have

enough date range available for the

client to book in once you have update

it all of that save the

calendar and again check it so I have

save the avability and I will just

refresh

it and it should update the avability

now so now you can

see the times are showing up the reason

I have done

it as 24hour form it is

because if you you also have your

business account profile time zone set

to another reason and your profile time

zone set to different reason that I will

recommend it this and if not then you

can just set the time according to your

needs moving to the second issue that is

meeting book in calendar are not showing

in Google SL Outlook calendar so the

reason for this might be that you have

not integrated your Google or Outlook

calendar with your user profile or if

you have already integrated it then you

must have uh not set it up properly with

your profile so to fix this let's just

book a call and see it so I will just

book a demo call in the demo calendar I

go to my calendars here is the

calendar we'll just open it up and book

a

demo so I will just book a demo call on

14th so as you can see I have booked a

call for June 14 8:00 a.m. to

8:3 a.m. and if I check my

calendar it will not sync with it

because I haven't connected my calendar

yet in my profile if I go to my profile

and open it up the calendar settings you

can see there is no calendar so that's

why it will not show up over here but

you can see the calendars booking inside

your ghl calendar here you can see it is

showing up in 13 because the account

time zone is set to Los Angeles let me

just quickly change it to ISD to

understand it

better so I go

back now we can see that it has pain

book on 14 at 8:00 a.m. to 8:30 a.m. now

it is not sync because my calendar is

not connected so to connect the calendar

go to my

profile calendar setting add new over

here you can just click on connect in

the front of the Google Calendar Outlook

or iCloud to connect it I have a I have

Google calendar so I will just click on

connect and for Google Calendar you have

to click on sign in with Google

select the account that you want to

connect and then hit continue and allow

all the permission that it ask once you

have done

that it will just take a time to

integrate it once that is done just

close it now if I go to my profile my

Google account is connected with it so

it will show up something like this now

if I book another

call with

myself again it

will not sure let's book for 13 and the

reason for this I will explain

it and schedule now I have booked

another call on 13 same time 8:00 a.m.

to 8:30 if I go to my uh c section and

my profile you can see 13 but if I go to

my calendar there is no meeting showing

up at 8:00 a.m. on 13 or 14 because

not by just connecting your Google it

will not work you just have to integrate

it with the system to do so again go to

my profile in the calendar section over

here you can see a section called add a

calendar to sync your booking in this

section click add select your calendar

that you have just

connected save and wait while it press

now over in the conflict section this is

where you can check for the conflict of

the booking that you will made on this

calendar over here once you have done

all of this

step now if you book the calendar it

will show up so make sure first thing to

check is you have you have connected

your Google and then the second thing is

to configure your calendar now if I

again book another

call at

12 on the same

time with the same

[Music]

details so I have booked another call at

12 June 8:00 a.m. to 8:30 a.m. and if I

go to the calendar section of high level

you can see it is showing up over here

and now you can also see all the events

that are inside my Google Calendar are

now sync with my go high level and if I

go to my calendar and go to 12th of June

now you can see I am able to see my

meeting inside my Google Calendar

so this is how you can fix the issue

moving to the third issue that is double

booking issue so if you are facing

double booking issue the reason for that

might be calendar sync issue that your

Google or outlook Calendar Sync has

expire or it is not syncing it properly

in that case you have to re integrate

your calendar to solve it the second

possible reason might be the appointment

per slot is more than one one if you

have created a calendar and in which you

have enabled five

appointment per slot then on the same

time there will be five bookings made

with you or the third reason you might

see it because somebody else has booked

at that time and that event is now

cancel or invalid so that's where you

can see the duplicate looking the fourth

reason might be there are multiple user

available in your calendar at the same

time so that might also cause you to see

multiple or double booking the last

possible reason is the user calendar

conflicts are not set up so we will go

through all the reason one by one so the

first reason is calendar syn issue to

just double check it go to settings my

profile and in the calendar setting if

it's saying a red mark over here or over

any of there then you have to resync it

and then you have to check it whether it

is solved or

not and then if if this is not the case

then moving to the next step that is

appointment per slot is more than one so

go to your

calendar in which the issue is occurring

so I have just tested this one so I will

just open it up go to edit go to

availability and in the maximum booking

per slot per user in this section make

sure that it is selected to one if you

have selected it to two and only there

is only one user in this case if I only

available in this calendar and I have

set the maximum booking per slot to two

then

there will be two booking made on the

same time slot all right so make sure

that this is selected to one and save it

if this is not the case then the third

option is one of the other appointment

May Be A cancelled or invalid option go

back go to the calendar over here so you

can see there is a appointment that is

book on 8:00 a.m. to 8:30 a.m. so for

example somebody has already booked and

just cancel it and somebody else has

booked this slot so you might see two

booking at the same time so just open up

the slot and check the status of it

whether it is confirm cancel or

not and then the next thing you can do

is multi if you are in a multi-user

calendar that means you have a multiple

user in your calendar and they all are

available at the same time that you are

then you possibly may

see uh multiple bookings on the same

time but the owner of the appointment

will be different so you don't need to

worry on that so that's normal if you

have a multi calendar

and they are also available on the same

time that you are then you might see

like two or three booking on the same

time but they all have

they all will have different user with

them so that's the case and the last one

is the user conflicts are not set up

properly so if you are only the one who

is inside the calendar then you should

most probably check your

conflicts maybe you have set end time

inside your Google calendar but

the status over there is not set to busy

or you have keep it free so that's why

you are seeing double booking in your

calendar make sure whatever appointment

or event that you do inside your Google

or Outlook calendar Mark the status as

busy so that go high level recognize it

and block that time slot so that this

issue won't occur so this is how you can

check and solve the double booking issue

moving to the fourth issue that is

appointment time slots that should be

showing but they are not and the time

that not that not should be showing

those are showing up so an example of

that is that you are unavailable for

example 12:00 p.m. to 300 p.m. then you

have marked this as an event in your

calendar and still the calendar in your

go high level is showing that so the

reason for that might be a calendar sync

issue and the second one is that the

event or the appointment that you have

put inside your Google or Outlook

calendar is not Mark as busy or it is

Mark as free so to fix that the first

thing you have to do is go to setting my

profile and make sure that your calendar

is properly sync with your account to

check that you have to go to my profile

calendar setting and make sure that

there is a green tick and you have

already linked your calendar and you

have already checked the conflicts on it

once you have done that and it is the

calendar is still showing up the time SL

that you are not available then what you

can do

is go to my

profile on that

certain day of the week what you can do

is you can add a additional time for

example on Wednesday you are only

available from 8:

a.m. to

10: a.m. so you can either set a

separate time just like this or you can

just fragment the time for example on

Tuesday 9:00 a.m.

to 10:00 a.m. and then

from and then

from 12:00 p.m. to 5:00 p.m. you are

available so this is

the work around

this either you can add your times

according to the week that you are

setting up inside

your profile and then update it so that

will also reflect in your Google

calendar so on Tuesday what we have done

is 9:00 a.m. to 10: a.m. so if I refresh

the calendar on Tuesday it should show

up the availability just like 10 on

Tuesday from 9 a.m. to 10:00 a.m. so

it's only showing two slots and then

from 12: to the next slots that is 12 to

5 and on Wednesday only 8:00 a.m. to

10:00 a.m. so on Wednesday only from 8

to 10:00 a.m. so this is how you can

control the slots that you want and if

any slot that you doesn't want to show

up over here so this is how you can

block it or you can what you can do is

you can just go to your

calendar Google or Outlook calendar

select the time from where you are not

available add the title or whatever and

just go to the edit section and Mark

that one as busy make sure to double

check it is not marked as free just

click on busy save it so we have uh

marked the time slot from 11:00 a.m. to

1 p.m. busy on 14th so let's refresh

your

calendar and if we check on 14 you can

see that after 10:00 a.m. there is no

time slot available till 100 p.m. so

this is how you can block the time and

this is how you can set your different

time on the same day or a particular day

now moving to the fifth issue that is

contact go re assigned to another user

when booking an appointment this issue

occur when you enable skip assigning

contact to their respective appointment

assigned user so what it does is let me

explain it with an example so in for

example in this account we have two

users one is me and one is my other

teammate so what it does is if I book a

call

or I booked somebody's into for example

a discovery call or

a strategy session call where my other

teammate is the user active user in it

so the appointment user will be my

teammate and I will be the contact

assigned teammate so what it will look

like that is let me just show

it so whenever

somebody books an

appointment so it show up over here in

the appointment section and over here it

says the owner of the appointment that

will be my teammate and the owner over

here will be me so if you don't want to

happen this where the owner is different

contact owner is different from the

appointment owner so this is where you

have to disable the skip assigning

contact feature just go to your

calendar open up the calendar in which

you are facing this issue where you are

getting the reminders of the appointment

that has been booked with your teammate

so to fix that simply open up click on

edit go to notification and additional

option and make sure that this option is

disabled if you enable this then the

contact owner will receive the internal

notification or the notification that

you have sent for the sign user instead

of your teammate receiving it so

just uh uncheck this so that the

assigning user of the contact and the

assigned user of the appointment will be

the same so that the right person

receives the notification so if you ever

face this issue this is how you can fix

it just disable this and save the

calendar and that's it I hope this video

helps thank you