What Is Touchpoints?
Summary
TLDRThe video script discusses the evolution of pediatrics, highlighting the impact of managed health care on doctor-patient relationships. It introduces 'Touchpoints,' a program created by Dr. Brazelton that fosters a collaborative approach between healthcare providers, parents, and children. The program emphasizes forming relationships, supporting child development, and using a positive model to view parent-child interactions. Touchpoints is shown to be effective not only in clinical settings but also in childcare environments and communities, aiming to improve child health and development through a unified approach involving healthcare professionals, parents, and community members.
Takeaways
- đ The world of pediatrics has evolved significantly, with Managed Health Care leading to tight schedules and less personal doctor-patient relationships.
- đ©ââïž The 'Touchpoints' program aims to reconnect children, parents, and healthcare professionals, emphasizing a more personal approach to pediatric care.
- đ Dr. Brazelton's map of development is a core component of Touchpoints, focusing on understanding child development and supporting parents during vulnerable periods.
- đšââïž The program is designed for all healthcare professionals, not just doctors, to foster a team approach that includes everyone from the receptionist to the physician.
- đ Touchpoints is spreading globally, with communities like Harlem recognizing the need for such a program to support the health and development of children.
- đ€ The philosophy behind Touchpoints encourages healthcare providers to work collaboratively with parents, viewing them as experts on their own children.
- đ„ The program seeks to change the traditional deficit model of Western medicine to a more positive model that celebrates the strengths and contributions of parents.
- đ¶ The approach is particularly beneficial for children and families who are underserved or navigating complex healthcare systems without insurance.
- đ± Touchpoints can be applied beyond the clinic to child care environments and community settings, promoting a collective effort for child well-being.
- đ The ultimate goal of Touchpoints is to create a paradigm shift in how healthcare professionals, parents, and communities interact and support child development.
Q & A
What is the main issue discussed in the script related to pediatric healthcare?
-The script discusses the issue of managed health care leading to tight schedules and a lack of continuity in healthcare professionals, resulting in children rarely seeing the same doctor twice.
What is the 'Touchpoints' program mentioned in the script?
-The 'Touchpoints' program is an initiative created by Dr. Brazelton that aims to bring children, parents, and healthcare professionals together in a new way, focusing on forming relationships around the child's welfare and supporting their development.
How does the 'Touchpoints' program address the healthcare challenges faced by children in Harlem?
-The program is introduced to the children of Harlem to provide them with a structured approach to healthcare that includes forming relationships with healthcare providers and supporting their emotional, behavioral, and developmental needs.
What are the two parts of the 'Touchpoints' approach as described in the script?
-The two parts of the 'Touchpoints' approach are Dr. Brazelton's map of development, which identifies periods of regression and progress in children, and the establishment of a supportive relationship between healthcare providers and parents.
How does the 'Touchpoints' program change the way healthcare professionals interact with families?
-The program encourages a team approach where healthcare professionals work side by side with parents, viewing them as experts on their children, and focusing on a positive model that emphasizes the good things parents are doing.
What is the significance of the 'Touchpoints' program for healthcare providers like Dr. Dan Miner?
-For healthcare providers like Dr. Miner, 'Touchpoints' allows them to form deeper relationships with families, interpret child behavior, and support child development in a more effective and meaningful way.
How does the 'Touchpoints' philosophy view the role of parents in their child's healthcare?
-The 'Touchpoints' philosophy views parents as experts on their child and emphasizes partnering with them to support the child's health and development, rather than seeing them as part of a deficit model.
What is the goal of the 'Touchpoints' program in terms of community impact?
-The goal of the 'Touchpoints' program is to create a positive change in the community by fostering better relationships between healthcare providers, parents, and children, and by serving as a model for how communities can come together with children as their central concern.
How does the 'Touchpoints' program aim to improve the healthcare experience for Spanish-speaking patients?
-The program works with the clinic staff, many of whom are Spanish-speaking, to partner with families at every step of the way, ensuring that they are understood and supported throughout the healthcare process.
What is the potential long-term impact of the 'Touchpoints' program on children's development and self-esteem?
-The 'Touchpoints' program has the potential to improve children's development by providing a supportive healthcare environment and to boost their self-esteem by fostering positive relationships and recognizing their strengths and progress.
Outlines
đšââïž Introduction to Touchpoints in Pediatrics
The paragraph introduces the challenges faced in the field of pediatrics due to managed health care, which has led to tight schedules and a lack of continuity in healthcare providers. The speaker then introduces a program they created called 'Touchpoints,' which aims to reconnect children, parents, and healthcare professionals. The program is based on the philosophy of forming relationships around the child's welfare, supporting their health and development. The speaker shares their enthusiasm for the program, which is being adopted across the country and world. The concept of 'Touchpoints' is further explained as an approach that allows healthcare providers to work with parents to support the child's development, using Dr. Brazelton's map of development as a guide. The program emphasizes the importance of understanding the child's regression periods as opportunities for progress and fostering a welcoming environment in clinics.
đ Paradigm Shift in Parent-Child Healthcare
This paragraph discusses the shift from a deficit model in western medicine, which focuses on what's wrong with a family, to a positive model that emphasizes the good things parents are doing, as seen through the child's development. The speaker highlights the potential of Touchpoints to change medical practice by fostering a partnership between healthcare providers and parents. The program is not limited to doctors but includes all healthcare professionals, aiming to establish rapport and a common language between them. The paragraph also touches on the importance of community involvement in child care and the potential for Touchpoints to extend beyond the clinic to the community, ultimately benefiting child development and creating a supportive environment for children to grow up in.
Mindmap
Keywords
đĄPediatrics
đĄManaged Health Care
đĄTouch Points
đĄDevelopmental Map
đĄHealthcare Professionals
đĄRelationship Building
đĄEmotional and Behavioral Development
đĄCommunity
đĄParadigm Shift
đĄSelf-Esteem
Highlights
The world of Pediatrics has changed significantly over the last 10 years due to Managed Health Care.
Children often don't see the same doctor twice, leading to a lack of continuity in care.
A new program called 'touch points' aims to bring children, parents, and professionals together.
Touch points is spreading across the country and the world, offering a new approach to pediatric care.
The program is particularly beneficial for communities like Harlem, where children need this support.
Dr. Dan Miner explains that touch points allows providers to form relationships with parents around the child's welfare.
Touch points includes Dr. Brazelton's map of development, which identifies periods of regression and progress in children.
The program emphasizes the importance of making families feel welcomed and like part of the clinic's family.
Touch points is not only for doctors but for all healthcare professionals, including those who first interact with patients.
The program focuses on a team approach, where everyone, including staff, plays a crucial role in patient care.
In touch points, the parent is seen as the expert on their child, fostering a partnership with healthcare providers.
The program aims to change the paradigm from a deficit model to a positive model, focusing on the good things parents are doing.
Touch points can work in childcare environments, enhancing relationships between parents and professionals.
The program gives parents and caregivers a common language to form a partnership around the child's well-being.
Touch points has the potential to reach beyond the clinic to the community, impacting how children grow and develop.
The program trains providers and community members to work together for the benefit of children's health and development.
Touch points can help create a positive community where children are the central concern, leading to better outcomes.
The program can instill self-esteem in children, encouraging them to care about others and contribute positively to society.
Transcripts
[Music]
the world of Pediatrics has changed
incredibly over the last 10 years
Managed Health Care has meant tight
schedules and a revolving door of Health
Care Professionals some kids will go
through their whole lives without ever
seeing the same doctor twice
it's a development for Pediatrics that I
don't like but we're beginning to do
something about it I'm going to
introduce you to a program I created
that brings children parents and
professionals back together in a whole
new way it's a program that's spreading
all across the country and the world I
call it touch
points when I began to learn about touch
points and embrace it
I felt like I had found my way home I
love the touch points philosophy because
it just makes so much sense then we met
Dr Bradon and he introduced us to touch
points and we thought boy do the
children of Harlem the infants of Harlem
need this program touch points I can do
everything that I've been striving to do
in 20 years of Pediatrics and bring it
to a level well beyond what I've ever
expected to be able to
do Dr Dan Miner is in private practice
on Long Island touch points is an
approach which allows providers to form
a relationship with the parents around
the welfare of the child to support that
child's health and emotional behavioral
development I can use the language of
their child and help interpret what the
behavior is but it takes us working
together to find out what's going on
well hello how are you there are two
parts to touch points the first part is
Dr brazelton's map of
development I love the way he reaches
over and grabs you for security just
before each big spurt in development
there's a period when the child falls
apart parents fall apart with them and
it makes a vulnerable opportunity for a
provider or a child care person or
anybody that's trying to interact with
the parents to get into that system
explain that regression is a powerful
force for progress and then when the
progress occurs the parent says oh I
know what I'm doing the moment a family
walks into to a clinic I want them to
feel welcomed like we're almost a member
of their family touch points isn't only
for doctors but for all Health Care
Professionals I think a team approaches
everything including the person who
answers the phone and makes the first
contact with someone so I think staff
are almost even more important than the
physician um in preparing that family to
have relationship with
you tou points has incredible potential
it can change the way we practice
medicine what is unique about doing this
work using the touch points
philosophy is you're right there with
the family you're not
separate in our Clinic because most of
our patients are mostly Spanish speaking
up to 70% come in uninsured no health
insurance have never negotiated the
healthare system that already exists
with lots of services available our
whole Clinic works together to partner
with families around every step of the
way in Western medicine the model is a
deficit model what's wrong with this
family how am I going to help them how
am I going to fix this and in touch
points I'm still a medical expert but
that parent is the expert on that child
and so I walk in the room we're already
working side by side together
[Music]
how are you today my work is to partner
with them and problem solve with them
it's really
different and is GNA speak for me
families are a lot more ready to hear
information once they know you and trust
you a little bit when touch points we
work really hard and really fast to get
in there and establish that Rapport you
use what is is the most important
impress for that parent right there you
use the the behavior of the child and
the magic of that child's behavior and
all the incredible things that they can
do and use their story to connect
because that's what unites you right
there the first time it happened she
fell straight on her face so and now
it's every time she just barely touches
herself like she'll hit something it
comes right back you can even feel the
little bump you want the barriers out of
the way so that you can get on to the
business at hand which is keeping their
child healthy and growing and helping
that parent grow with their child what
we're trying to do is to introduce a
whole change in the way we look at
parents and children I call it changing
the Paradigm because we're all taught so
well in medical school and in social
work school and psychology school to
look at the failures she's beautiful
it's me yeah she looks like both of you
what we're trying to do is change it to
a positive model in which we look at all
the good things the parent is doing and
of course the most powerful uh way of
looking for good things is through the
child touch points can work for child
care environments as well it's natural
for passionate adults to be in
competition with each other they both
care about the same child the biggest
change that we've seen is the
enhancement of that relationship with
the parents and the feeling of the
professional understanding their role
better and enabling them to partner with
a parents touch points can give parents
and caregiver a Common
Language it gives them a chance to
really come together and form a
partnership around the well-being of
that child and helping that child in
that family move
forward touch points can reach far
beyond the doctor's office or Clinic to
the community
itself and that in the end is what we
all are after the wonderful thing about
touch points is that it's not only going
to teach us sort of these key areas and
developmentally in children's lives
which which we know sometimes parents
really don't understand and don't know
how uh to really use them to the
advantage of the child but it's also
going to help us train the providers
folks who work with children and see
parents but also Community people who
come in contact with these parents all
the time so it's literally going to put
a framework in place that says what
should the health professionals do what
should parents be doing what should
those of us who work with children be
doing and what should Community people
be doing to really make sure that all of
our children in this area are growing up
with the best possible odds of success
yes look my light goes up all the way up
we are increasingly becoming a country
we Community is becoming more and more
obscure people think that you could move
to a nice Community instead of creating
a nice community and that's a problem
and everybody began to say well where
can I go so that my kids can grow up in
a nice community and they think you can
just sort of plop kids down and go off
about your business nice Community comes
from the interaction of young people
with the adults in that environment we
think we can make a difference in this
community and in doing that really serve
as a model of how communities have to
come back together with children as
their Central uh concern and Central
Care in most towns these days you go to
to a store and the people work there
won't be there next week people don't
know each other anymore we do have to
understand what we've lost and how we're
going to meet our needs just sleeping if
the professional feels this change in
themselves and feels good about
themselves all over again and feels like
this is what I went into it for then
they give that same feeling of success
to parents and parents begin to give it
to their children so maybe we're raising
a bunch of kids with self-esteem
with enough self-esteem to care about
other people wouldn't that be
[Music]
exciting
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