7 Principles of Effective Communication & Intercultural Communication

Summary

This lesson on effective communication and intercultural communication focuses on developing key skills for understanding and interacting with people from diverse backgrounds. It covers the seven principles of effective communication: completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness. The video also explores common barriers to communication, such as emotional barriers, jargon, lack of confidence, and physical barriers. Additionally, it introduces the Developmental Model of Intercultural Sensitivity (DMIS), which outlines stages of recognizing and adapting to cultural differences, ranging from denial to integration.

Takeaways

• 😀 Effective communication skills and intercultural communication are crucial for understanding people from different cultural backgrounds.
• 🌟 Developing an innovative mindset is essential to avoid ethnocentrism and judgment when communicating across cultures.
• 🗣️ The seven principles of effective communication include completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness in grammar.
• 🤔 Emotional barriers can hinder communication by creating mental blocks that prevent open expression of thoughts and feelings.
• 🧑‍💻 Jargon can be a significant barrier in communication, especially when technical terms are used with individuals unfamiliar with the subject.
• 💪 Lack of confidence can lead to negative decisions and avoidance of communication opportunities; building confidence is key to overcoming this barrier.
• 🏗️ Physical barriers such as inadequate equipment or environmental factors can disrupt the communication process.
• 🌐 Intercultural communication involves interaction and negotiation among individuals from diverse cultural backgrounds.
• 🔄 The Developmental Model of Intercultural Sensitivity (DMIS) outlines stages from denial to integration, reflecting an individual's growing awareness and acceptance of cultural differences.
• 🌟 The highest level of intercultural sensitivity is integration, where individuals are open to integrating their existing culture with newly learned perspectives.

Q & A

What are the primary objectives of the lesson on effective communication?

The objectives are to develop an innovative mindset for understanding people from different cultural backgrounds, acquire communication skills to manage cultural group differences, and expand consciousness of the Filipino cultural identity.

What does the principle of 'completeness' in communication refer to?

'Completeness' means providing all necessary information in communication so that the audience can fully understand the message without missing important details.

How is 'conciseness' different from keeping the message short?

'Conciseness' involves making the message direct and to the point, eliminating redundant or unnecessary information, rather than simply making it short.

Why is 'consideration' important in communication?

'Consideration' is important because it involves taking into account the receiver’s background, preferences, and needs, ensuring that the message is respectful and does not offend.

What does the 'concreteness' principle emphasize?

'Concreteness' emphasizes delivering factual, credible, and reliable information. Supporting ideas with figures or real-life examples helps in making the message more persuasive.

How does 'courtesy' affect communication?

'Courtesy' affects communication by ensuring that the speaker respects the cultural values and beliefs of the audience, maintaining politeness throughout the interaction.

What is the significance of 'clearness' in communication?

'Clearness' ensures that the message is clear and focused on a single objective, using simple and specific words to avoid confusion.

What are 'emotional barriers' in communication?

'Emotional barriers' refer to mental blocks that prevent open expression of thoughts and feelings, often caused by personal emotions like frustration or stress, affecting how messages are interpreted.

How can using jargon become a barrier in communication?

Using jargon can create barriers when technical terms or specialized language are used with people unfamiliar with them, making it difficult for them to understand the message.

What are 'physical barriers' in communication?

'Physical barriers' are environmental factors like poor equipment, background noise, or inadequate lighting that disrupt the communication process, making it less effective.

What is Intercultural Communication?

Intercultural communication refers to communication between people from different cultural backgrounds, where individuals interact, negotiate, and create meanings while considering their diverse cultural perspectives.

What is the 'adaptation' stage in the Developmental Model of Intercultural Sensitivity?

In the 'adaptation' stage, individuals are open to different worldviews and perspectives but do not abandon their own beliefs or culture. Instead, they integrate new ideas without losing their original cultural identity.

Outlines

00:00

🎤 Introduction to Effective Communication and Objectives

The speaker introduces the lesson on effective communication skills and intercultural communication, outlining three key objectives. These include developing an open-minded attitude toward diverse cultural backgrounds, acquiring communication skills to handle cultural group differences, and expanding awareness of Filipino cultural identity. The question 'How effectively do you communicate?' is posed for reflection, leading into a discussion of the seven principles of effective communication.

05:03

💡 The Seven Principles of Effective Communication

The seven principles of effective communication are presented: completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness. Each principle is explained in detail. For example, completeness ensures the audience understands the full context, while conciseness eliminates unnecessary information. Consideration requires sensitivity to the receiver's background, and concreteness involves providing factual, credible details. Courtesy emphasizes respect for others' values, clearness demands the use of simple language, and correctness in grammar enhances credibility.

10:05

🚧 Barriers to Effective Communication

The speaker shifts focus to the barriers that hinder communication. Emotional barriers, like psychological restraints, can prevent open expression, while jargon, or technical language, creates confusion for laypeople. Lack of confidence can cause individuals to withdraw from sharing, and physical barriers, such as inadequate equipment or environmental factors, disrupt the communication process. Each barrier is explained with examples, and solutions such as adjusting language or developing confidence are suggested.

🌍 Understanding Intercultural Communication

Intercultural communication is introduced, defined as communication between people from different cultural backgrounds. It involves interaction, negotiation, and meaning-making across diverse cultures. The developmental model of intercultural sensitivity (DMIS) is explained through six stages: denial, defense, minimization, acceptance, adaptation, and integration. These stages describe how individuals move from not recognizing cultural differences to fully integrating multiple cultural perspectives.

Keywords

💡Effective Communication Skills

Effective communication skills refer to the ability to convey information in a clear, concise, and appropriate manner that ensures understanding and promotes a positive interaction. In the video, these skills are emphasized as essential for understanding people from different cultural backgrounds without bias. The script discusses the seven principles of effective communication, which are integral to achieving effective communication.

💡Intercultural Communication

Intercultural communication is the exchange of information between individuals from different cultural backgrounds. The video highlights the importance of this skill in the globalized world, where interactions often occur across cultural lines. It is discussed as a means to manage cultural group differences and to expand consciousness of one's own cultural identity.

💡Ethnocentric

Ethnocentrism is the tendency to view one's own culture as the center of the world and to judge other cultures by one's own standards. The video encourages developing an innovative mindset to communicate with people from different cultures without being ethnocentric, which means being open-minded and respectful of cultural differences.

💡Completeness

Completeness in communication means providing all necessary information so that the message is fully understood. The script mentions that when answering questions or providing information, one should ensure the statement is complete to give the audience the full context, which is crucial for effective communication.

💡Conciseness

Conciseness is the quality of being brief and to the point without unnecessary details. The video script emphasizes the importance of keeping messages direct and eliminating redundancy to ensure clarity and prevent confusion, which is a key aspect of effective communication.

💡Consideration

Consideration in communication involves being mindful of the receiver's background, preferences, and needs to avoid causing offense. The video script discusses the ethical aspect of communication, where speakers should select their words carefully to show respect and avoid hurting others' feelings.

💡Concreteness

Concreteness in communication means providing specific, factual information to support statements. The video mentions that when delivering information, it should be credible, reliable, and accurate, often using real-life examples or figures to convince or persuade the audience.

💡Courtesy

Courtesy in communication is demonstrated by respecting the cultural values and beliefs of the communication partners. The video script connects courtesy with consideration, suggesting that politeness is essential for effective communication, especially when interacting with people from diverse backgrounds.

💡Clearness

Clearness, or clarity, in communication involves using simple and specific words to express ideas without confusing the audience. The video script advises speakers to focus on a single objective in their speech to ensure the message is easily understood, which is vital for effective communication.

💡Correctness

Correctness in communication pertains to the proper use of grammar, which enhances the credibility and effectiveness of the message. The video script stresses the importance of accurate grammar in both spoken and written communication to avoid negative impacts on the audience.

💡Barriers to Effective Communication

Barriers to effective communication are obstacles that hinder the clear transmission of messages. The video script discusses various types of barriers, including emotional, jargon, lack of confidence, and physical barriers, which can impede understanding and must be addressed to improve communication.

💡Developmental Model of Intercultural Sensitivity (DMIS)

The DMIS is a model that outlines the stages individuals go through in developing sensitivity and competence in intercultural communication. The video script describes these stages, from denial to integration, as a way to understand and appreciate cultural differences, which is key to successful intercultural interactions.

Highlights

Today's topic focuses on effective communication skills and intercultural communication.

Objective 1: Develop an innovative mindset for communicating across cultures without bias.

Objective 2: Acquire skills to manage cultural group differences.

Objective 3: Expand consciousness of the Filipino cultural identity.

The question for discussion: How effectively do you communicate?

Seven Cs of effective communication: Completeness ensures the quality of communication.

Conciseness in communication means being direct and avoiding redundancy.

Consideration involves ethical communication, considering the receiver's background.

Concreteness supports information with factual details for credibility.

Courtesy in communication respects the receiver's culture and values.

Clearness implies clarity and focusing on a single objective in speech.

Correctness in grammar enhances the message's credibility and effectiveness.

Emotional barriers can hinder open expression and interpretation of others' behavior.

Jargon can create a barrier when used with those unfamiliar with the terminology.

Lack of confidence may lead to negative decisions and avoidance in communication.

Physical barriers, such as poor equipment or environment, can disrupt communication.

Intercultural communication occurs when individuals from different backgrounds interact.

Developmental Model of Intercultural Sensitivity (DMIS) outlines stages from denial to integration.

Denial is the first stage where cultural differences are not recognized.

In the defense stage, individuals may view their own culture as superior.

Minimization stage acknowledges universal ideas over cultural differences.

Acceptance stage appreciates and values cultural differences.

Adaptation stage is open to new perspectives without abandoning one's own culture.

Integration is the highest stage where individuals integrate multiple cultural viewpoints.

Thank you for listening and engaging in the discussion on oral communication.

Transcripts

a pleasant day to each and everyone

welcome to week three lesson three of

oral

communication today's topic is all about

effective communication skills and

Intercultural

communication these are the objectives

that we need to accomplish at the end of

our lesson first you must be able to

develop an Innovative mindset to

communicate and understand people from

different cultural backgrounds without

being ethnocentric and judgment

second you are expected to acquire the

necessary communication skills to manage

cultural group differences accordingly

and finally you should be able to expand

consciousness of the Filipino cultural

identity once again these are the

objectives that we need to accomplish at

the end of our online class or online

learning

session how effectively do you

communicate that's the question for

today's discussion and I hope you can be

a able to comment your answer

below first part of our

discussion we will tackle the seven CES

of effective communication or the seven

principles of effective communication

the first one is completeness it is

essential to the quality of the

communication process in general we all

know that whenever we are asked to

answer a certain question you should be

able to provide a complete statement in

order for your audience or listeners to

grasp the context accordingly it should

be complete number two conciseness it

has something to do with brevity wherein

it doesn't mean keeping the message

short but making it direct or straight

to the point we do this for us to avoid

redundancy insignificant or redundant

information should be eliminated from

the communication that will be sent to

the

recipient uh we should practice uh to

provide clear information keep it simple

and

short number three consideration in

relation with ethics where we learn that

it has something to do with what is

morally good or bad what is wrong and

right what is acceptable or not here the

speaker should always consider relevant

information about his or her receiver

such as Smo background race preference

education status needs among others and

the like we do this for us not to offend

or not to hurt someone so we have to

very careful in selecting our words in

selecting the language or the manner and

how we communicate connect or negotiate

towards other people that is what we

called consideration number four

concreteness since we talked about

earlier about um completeness of course

when we deliver information or when we

give details it should be supported by

factual information wherein it should be

credible reliable and accurate if it is

necessary for us to provide figures real

life examples and situations we may do

so uh most especially if our purpose is

to really convince or persuade our

audience about something or someone that

is what we called

concreteness fifth we have courtesy the

speaker shows courtesy in communication

by respecting the culture values and

beliefs of his or her receivers we

wouldn't be able to apply consideration

we wouldn't be able to employ

consideration without being polite so

make sure that uh we must employ these

principles if we want to become become

an effective one most especially in

communication number six clearness it

has something to do with Clarity it

implies the use of simple and specific

words to express ideas speaker should

focus on a single objective in his or

her speech so as not to confuse the

audience that's what we called

clearness and finally correctness in

grammar it simply eliminates negative

impact on the audience and it increases

the credibility and effectiveness of the

message so we should employ proper use

of grammar grammar construction uh both

in speaking reading and writing that

concludes the seven principles of

effective

communication moving forward to the

second part of our discussion we'll talk

about the different barriers to

effective communication pre previously

in oracal you learned already what noise

is and how does it affect in

communication process now let's get

deeper into the different barriers to

effective

communication first emotional barriers

has something to do as well with

psychological barriers an emotional

barrier is a mental block that restrains

you from openly expressing your thoughts

and feelings it affects how you

interpret you code or you understand

other people's behavior because of that

which influences how you formulate your

arguments influences how you respond to

that person or to that certain

situation for example you are having a

bad day or you feel

frustrated what is the best solution for

us to eliminate emotional

barriers the best solution for this one

is to Simply WR recognize these kinds of

emotions and politely ask the other

person to give you a moment to relax or

calm

yourself that's the best way I think if

you have other Solutions or other um way

to address this concern you may simply

comment

below the second barrier is the use of

jargon jargon are words it refers to

words um um languages technical terms or

even Expressions used uh by specific or

group of individuals like professionals

okay jargon can be used to convey

meaningful information and discourse in

a convenient way within the communities

a subject expert may wish to avoid

jargon when explaining something to a

lay person so that becames a barrier

when you use it to you know uh lay

person

for example you are a scientist

discussing a certain weather Phenomenon

with your neighbor who does not know

much about the topic where you use

technical terms Okay now what's the best

solution how will we address this kind

of situation the best way to address

this concern is to Simply adjust our

language you may simply select words uh

that the person that the other person

can easily understand those words now

they can easily decipher common words

common terms that they can easily decode

that is how we address this kind of

concern in

communication third lack of confidence

low confidence or low

selfesteem may lead people to make

negative decisions about how they treat

themselves or let others read them

moreover people may also make unhealthy

choices or a avoid situations and

withdraw for example you are asked to

share something about your day or

weekend but you are hesitant because you

are shy that's question I mean that

question um I think it's a subjective no

a subjective question you can answer

that whatever you want or however you

want it it depends on how was your day

or how was your weekend so

meaning it's subjective but then again

and um you are hesitant because you are

shy at the moment I mean that moment you

felt but then that's part of what we

call barrier in communication you let

that opportunity sleep away so if you

want to grab that opportunity to share

something relevant about yourself you

may simply address this concern by

simply developing your confidence by

joining or exposing yourselves to

different organizations or let's say

certain organization that could help you

to enhance or um yeah sharpen enhance or

develop your interest or the thing that

you want to develop it could be your

skills it could be your talents habits

and so

on next one we have physical barrier

physical barriers are a result of

disturbances in our surroundings which

leads to ineffective Communication in

addition these are the examples that we

can um highlight in physical barrier

inadequate equipment such as outdated

computers internet connectivity

background noise even poor lighting

fluctuating temperatures and the like

those are all examples of what we call

physical barriers it it has something to

do with um the equipments the tools the

temperature and so on and so forth

lacking okay that's physical

barrier now

that concludes the different virus

effective communication moving forward

we'll have this Intercultural

communication I don't know if you can

still recall I mean if you can you know

connect other terms for Intercultural

communication I don't know if you have

that idea or you may guess now what

Intercultural communication

is but here according to gons 2003

Intercultural communication re refers to

communication among people who are

having different backgrounds uh yeah

different nationalities who are diverse

from one another it happens when two

individual interact negotiate and create

meanings while bringing in their vared

cultural backgrounds that's it

Intercultural communication despite of

having individual differences still were

able to connect to negotiate and to

interact with other

people

now let's proceed with the developmental

model of Intercultural sensitivity or

dmis these stages um help you

analyze okay how H number one denial the

individual here does not recognize

cultural

differences second the in defense the

individual starts to recognize cultural

differences and is intimidated by them

resulting in a superior view on own

culture or an unjustified high regard

for the new one I don't know if you

you're familiar with um Superior complex

superiority complex

superiority Superior complex I don't

know but yeah you can simply comment

below com a superiority complex an I

think that's the term superiority

complex has something to do with this

stage defense now when you you feel now

you you feel Superior because you

believe and so on and so forth which I

think okay number three minimization

although individuals see cultural

differences they agree more on the

universality of ideas rather than on

cultural differences yeah which is Hindi

okay okay you believe on the idea the

ideology but then you are not after you

know accepting individual and or

cultural differences diversity number

four acceptance the individual here

begins to appreciate important cultural

differences in behaviors and eventually

in

values fifth adaptation the individual

is very open to views when accepting

sorry the individual is very open to

World Views when accepting New

Perspectives but you know what class it

doesn't necessar in adaptation it

doesn't necessarily mean that you will

eradicate or eliminate your existing

belief or culture it is that you are

open to accept New Perspectives now you

you're not only app you are not only

after appreciation but also you're after

acceptance no accepting New Perspectives

and finally the highest stage the

highest level among we have integration

here individuals starts to go beyond

their own cultures they're not only

after appreciation and acceptance they

see themselves and their actions based

on multifarious cultural viewpoints they

are now ready to you know go beyond

explore integrate their existing culture

to the newly learned one or to the newly

experienced one and that concludes

developmental model of Intercultural

sensitivity thank you so much for

listening I hope you learned something

today please do comment below if you

want to learn more about oral

communication thank you and goodbye